CaptivateIQ incident

Degraded Performance - Slow Load Times

Minor Resolved View vendor source →

CaptivateIQ experienced a minor incident on August 21, 2025 affecting Workbooks & Commission Plans and Data & Connections and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 06:18 PM UTC
Resolved
Aug 21, 2025, 08:47 PM UTC
Duration
2h 29m
Detected by Pingoru
Aug 21, 2025, 06:18 PM UTC

Affected components

Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies Management

Update timeline

  1. identified Aug 21, 2025, 06:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 21, 2025, 08:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 21, 2025, 08:47 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 21, 2025, 08:47 PM UTC

    This incident has been resolved