CaptivateIQ Outage History
CaptivateIQ is up right nowPingoru has recorded 50 incidents for CaptivateIQ: 14 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Notice September 18, 2026 Degraded service for background processes 58m Workbooks & Commission Plans, Data & Connections, CaptivateIQ Planning, Payouts and 10 more
Started Sep 18, 2026, 04:48 PM UTC· resolved Sep 18, 2026, 05:46 PM UTC
- investigating Sep 18, 2026, 04:48 PM UTC
CaptivateIQ is currently experiencing degraded service for all background processes. Restoration work is in progress and expected to take 45 minutes.
- monitoring Sep 18, 2026, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 05:46 PM UTC
This incident has been resolved.
Major August 26, 2026 Audit Logs are processing slower than usual 27m Audit Logs
Started Aug 26, 2026, 11:33 AM UTC· resolved Aug 26, 2026, 12:00 PM UTC
- identified Aug 26, 2026, 11:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2026, 11:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 12:00 PM UTC
This incident has been resolved.
Major June 22, 2026 Intermittent Outages due to 3rd Party Issues 3h 27m Workbooks & Commission Plans, Data & Connections, CaptivateIQ Planning, Payouts and 13 more
Started Jun 22, 2026, 02:22 PM UTC· resolved Jun 22, 2026, 05:50 PM UTC
- investigating Jun 22, 2026, 02:22 PM UTC
CaptivateIQ, along with multiple other sites across the internet, are experiencing outages due to 3rd party issues. Our engineers are actively reviewing the outages and will provide further details as we uncover them.
- identified Jun 22, 2026, 02:37 PM UTC
Cloudflare, one of our 3rd party providers, has reported outages on their side (https://www.cloudflarestatus.com/). Our team will continue monitoring their updates and align our Status Page accordingly. Until issues are resolved by Cloudflare, CaptivateIQ will continue to experience partial outages.
- monitoring Jun 22, 2026, 05:20 PM UTC
Cloudflare has mitigated the majority of congestion, they are still monitoring results. Users should face little to no interruptions now!
- resolved Jun 22, 2026, 08:17 PM UTC
The Cloudflare issues appear to have been resolved as of 10:50AM PT
Major May 27, 2026 Issues with job processing in CaptivateIQ 43m Workbooks & Commission Plans, Data & Connections, Payouts, Reporting and 2 more
Started May 27, 2026, 09:45 AM UTC· resolved May 27, 2026, 10:29 AM UTC
- investigating May 27, 2026, 09:45 AM UTC
We are currently investigating this issue.
- identified May 27, 2026, 09:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 27, 2026, 10:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 10:29 AM UTC
This incident has been resolved.
Major April 14, 2026 Job Processing Errors 38m Data & Connections, Payouts, Reporting
Started Apr 14, 2026, 12:13 AM UTC· resolved Apr 14, 2026, 12:51 AM UTC
- identified Apr 14, 2026, 12:13 AM UTC
We're currently implementing a fix for an issue that's affecting customer exports.
- resolved Apr 14, 2026, 01:03 AM UTC
This incident has been resolved.
Minor March 24, 2026 Edits to Employee Attribute columns not saving 34m Workbooks & Commission Plans
Started Mar 24, 2026, 10:29 PM UTC· resolved Mar 24, 2026, 11:03 PM UTC
- investigating Mar 24, 2026, 10:29 PM UTC
We are currently investigating this issue.
- identified Mar 24, 2026, 10:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 11:03 PM UTC
This incident has been resolved.
Minor March 5, 2026 Degraded Performance - Date Fields Displaying "Invalid DateTime" in the Transformation Workbook UI 1h Workbooks & Commission Plans
Started Mar 05, 2026, 11:05 PM UTC· resolved Mar 06, 2026, 12:05 AM UTC
- investigating Mar 05, 2026, 11:05 PM UTC
We are aware of an issue where date fields are displaying as "Invalid DateTime" in the UI for Transformed columns. There is no affect to your calculations, and statements/reports/payouts are also unaffected.
- identified Mar 05, 2026, 11:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 05, 2026, 11:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 05, 2026, 11:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2026, 12:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2026, 12:05 AM UTC
This incident has been resolved.
Minor February 20, 2026 What-if calculator degraded performance 13m Workbooks & Commission Plans
Started Feb 20, 2026, 08:48 PM UTC· resolved Feb 20, 2026, 09:01 PM UTC
- identified Feb 20, 2026, 08:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 20, 2026, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 09:01 PM UTC
This incident has been resolved.
Minor February 18, 2026 Hierarchy pages are not loading 42m People & Hierarchies Management
Started Feb 18, 2026, 06:50 PM UTC· resolved Feb 18, 2026, 07:33 PM UTC
- identified Feb 18, 2026, 06:50 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Feb 18, 2026, 07:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2026, 07:33 PM UTC
This incident has been resolved.
Minor February 11, 2026 Employee Assumptions page loading issues 7m Workbooks & Commission Plans
Started Feb 11, 2026, 07:13 PM UTC· resolved Feb 11, 2026, 07:20 PM UTC
- monitoring Feb 11, 2026, 07:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 07:20 PM UTC
This incident has been resolved.
Minor February 3, 2026 Salesforce IDP + SSO Login Issuies 6h 23m User Login
Started Feb 03, 2026, 06:35 PM UTC· resolved Feb 04, 2026, 12:59 AM UTC
- investigating Feb 03, 2026, 06:35 PM UTC
We are investigating an issue with certain customers being unable to authenticate via SSO when using salesforce as their IDP.
- identified Feb 03, 2026, 07:43 PM UTC
We currently believe this issue is related to the ongoing Salesforce incident for Identity Providers and are waiting for resolution of that incident. https://status.salesforce.com/incidents/20003660
- monitoring Feb 03, 2026, 11:09 PM UTC
We're continuing to wait for Salesforce to resolve the incident.
- resolved Feb 04, 2026, 12:59 AM UTC
Upstream incident is resolved
Minor December 10, 2025 SSL Certificate Warnings 49m Payee User Interface
Started Dec 10, 2025, 07:55 PM UTC· resolved Dec 10, 2025, 08:44 PM UTC
- identified Dec 10, 2025, 07:55 PM UTC
We are experiencing a misconfiguration with our SSL certificates as a result of a recent change. We are working on resolving this issue and expect it to be addressed within 30 minutes.
- monitoring Dec 10, 2025, 08:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 08:44 PM UTC
This incident has been resolved.
Major November 18, 2025 CaptivateIQ might be unavailable due to 3rd party provider outage 3h 32m Workbooks & Commission Plans, Data & Connections, CaptivateIQ Planning, Payouts and 11 more
Started Nov 18, 2025, 11:47 AM UTC· resolved Nov 18, 2025, 03:20 PM UTC
- investigating Nov 18, 2025, 11:47 AM UTC
We are currently investigating this issue.
- investigating Nov 18, 2025, 12:10 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 12:43 PM UTC
CaptivateIQ is experiencing intermittent availability issues due to a widespread outage at our edge provider, Cloudflare. We are monitoring Cloudflare’s recovery progress and our Engineering team is working on mitigation options.
- identified Nov 18, 2025, 01:19 PM UTC
Our edge provider, Cloudflare, has identified the issue affecting availability in our US environments and is actively rolling out a fix. We expect conditions to improve as their recovery progresses, though some elevated error rates may persist during stabilization. We are closely monitoring the situation and will provide further updates as recovery continues. Our Engineering team is also advancing mitigation efforts in parallel to ensure service stability.
- monitoring Nov 18, 2025, 01:28 PM UTC
Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability.
- resolved Nov 18, 2025, 03:20 PM UTC
This incident has been resolved.
Minor October 22, 2025 Reports are not updating 1h 46m
Started Oct 22, 2025, 12:54 PM UTC· resolved Oct 22, 2025, 02:40 PM UTC
- resolved Oct 22, 2025, 05:55 PM UTC
From 5:54 AM PDT to 7:40 AM PDT reports in CaptivateIQ were unable to be updated. This was caused by a configuration change at the infrastructure layer. The change was reverted to resolve the report updating issue. CaptivateIQ is now updating any and all reports that were impacted by this incident.
Major October 20, 2025 Widespread service distruption 11h 45m Workbooks & Commission Plans, Data & Connections, CaptivateIQ Planning, Payouts and 11 more
Started Oct 20, 2025, 09:30 AM UTC· resolved Oct 20, 2025, 09:15 PM UTC
- investigating Oct 20, 2025, 09:30 AM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 09:31 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 09:34 AM UTC
CaptivateIQ is experiencing widespread service disruptions as a result of a large outage at our hosting provider. We are working to restore service currently
- identified Oct 20, 2025, 10:44 AM UTC
Our hosting provider is recovering and we are continuing to restore the system. Overall performance is still impacted as we work to provision capacity.
- identified Oct 20, 2025, 01:00 PM UTC
We continue to work though capacity issues resulting from our hosting providers outage.
- identified Oct 20, 2025, 04:13 PM UTC
We continue to work though issues resulting from our hosting providers outage and will provide an additional update as soon as one is available.
- identified Oct 20, 2025, 05:32 PM UTC
We are seeing some early signs of service recovery within Amazon Web Services (AWS). Some CaptivateIQ systems remain degraded, and we’re continuing to monitor the system and ensure that we achieve a full recovery.
- identified Oct 20, 2025, 06:36 PM UTC
CaptivateIQ services are continuing to recover. Customers are advised to delay critical processing tasks until we've finished mitigating the effects of today's issues.
- identified Oct 20, 2025, 08:04 PM UTC
We are seeing services continuing to recover within Amazon Web Services (AWS). Some CaptivateIQ systems remain degraded, and we’re continuing to monitor the system and ensure that we achieve a full recovery.
- monitoring Oct 20, 2025, 09:11 PM UTC
We're seeing customer processing returning to normal and are monitoring the system to ensure the system remains stable.
- resolved Oct 20, 2025, 10:04 PM UTC
This incident has been resolved.
Major October 9, 2025 IP Validation Errors 13h
Started Oct 09, 2025, 08:50 AM UTC· resolved Oct 09, 2025, 09:50 PM UTC
- resolved Oct 09, 2025, 10:17 PM UTC
From 1:50 to 2:50 PM PDT, CaptivateIQ presented errors to users on a wide number of operations, many of which contained the error "Enter a valid IPv4 or IPv6 address." This was caused by a bug in newly released code. CaptivateIQ rolled back the release as soon as monitoring detected the errors and are working to prevent this error from happening again.
Minor September 11, 2025 Degraded Performance - Slow Load Times 2h 24m Workbooks & Commission Plans, Data & Connections, Payouts, Reporting and 8 more
Started Sep 11, 2025, 04:20 PM UTC· resolved Sep 11, 2025, 06:45 PM UTC
- investigating Sep 11, 2025, 04:20 PM UTC
We are currently investigating this issue.
- identified Sep 11, 2025, 06:31 PM UTC
A recent change affecting slow processing times has been fixed. CaptivateIQ systems have recovered to normal processing times and we will continue to monitor.
- resolved Sep 11, 2025, 10:34 PM UTC
The incident has been resolved and loading times have returned to normal.
Major September 9, 2025 Worksheet Load Times 7h 58m Workbooks & Commission Plans
Started Sep 09, 2025, 04:41 PM UTC· resolved Sep 10, 2025, 12:39 AM UTC
- investigating Sep 09, 2025, 04:41 PM UTC
We are seeing some degredation in our worksheet load times. We are currently investigating and will provide an update shortly.
- monitoring Sep 09, 2025, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 09, 2025, 08:54 PM UTC
We continue to monitor the performance of worksheet load times.
- resolved Sep 10, 2025, 12:39 AM UTC
This incident has been resolved.
Minor August 13, 2025 Degraded Performance 2h 25m Data & Connections, Sandboxes
Started Aug 13, 2025, 08:13 PM UTC· resolved Aug 13, 2025, 10:39 PM UTC
- monitoring Aug 13, 2025, 08:13 PM UTC
We are currently experiencing degraded performance on a subset of features and have identified the source of the issue. We have implemented a fix and are currently monitoring the system while it stabilizes. Some actions may take longer to complete during this process.
- monitoring Aug 13, 2025, 08:44 PM UTC
We are continuing to monitor system stabilization.
- monitoring Aug 13, 2025, 09:29 PM UTC
We are continuing to monitor system stabilization.
- resolved Aug 13, 2025, 10:39 PM UTC
This incident has been resolved.
Major August 6, 2025 CIQ Academy Inaccessible 10m CaptivateIQ Knowledge Center (support.captivateiq.com)
Started Aug 06, 2025, 05:05 PM UTC· resolved Aug 06, 2025, 05:16 PM UTC
- monitoring Aug 06, 2025, 05:05 PM UTC
Our Academy training platform is currently inaccessible due to a vendor-side incident; we are monitoring the situation and will provide updates as soon as possible.
- resolved Aug 06, 2025, 05:16 PM UTC
This issue has been resolved.
Minor July 24, 2025 Sandboxes Unavailable in UI 57m Sandboxes
Started Jul 24, 2025, 06:39 PM UTC· resolved Jul 24, 2025, 07:36 PM UTC
- identified Jul 24, 2025, 06:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 24, 2025, 06:59 PM UTC
We are deploying a fix for sandboxes being unavailable
- monitoring Jul 24, 2025, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2025, 07:36 PM UTC
This incident has been resolved.
Minor June 19, 2025 Audit Log and Data Performance Issues 8h 30m Data & Connections, Audit Logs
Started Jun 19, 2025, 07:38 PM UTC· resolved Jun 20, 2025, 04:09 AM UTC
- monitoring Jun 19, 2025, 07:38 PM UTC
This morning CaptivateIQ addressed an issue in the Audit Logs feature which requires reprocessing a large volume of audit log data over the next 24 hours. During this time, some customers may experience longer than usual processing time and incomplete audit logs data.
- resolved Jun 20, 2025, 04:09 AM UTC
All data has been reprocessed and performance is back to normal.
Minor May 19, 2025 Statements cannot be downloaded 32m Payouts
Started May 19, 2025, 02:21 PM UTC· resolved May 19, 2025, 02:54 PM UTC
- investigating May 19, 2025, 02:21 PM UTC
We are investigating the issue with Statement Downloads. Our team is looking into this and will report back in 30 minutes.
- investigating May 19, 2025, 02:27 PM UTC
As a temporary workaround, statements can still be downloaded using the Bulk Download option.
- resolved May 19, 2025, 02:54 PM UTC
The fix for downloading Statements has been implemented, and we see that the issue has been resolved.
Major May 14, 2025 Data not showing in Workboooks 1h 27m Workbooks & Commission Plans, CaptivateIQ Planning
Started May 14, 2025, 09:04 PM UTC· resolved May 14, 2025, 10:31 PM UTC
- investigating May 14, 2025, 09:04 PM UTC
We are investigating reports of data not showing up in certain workbooks. Our team is looking into this and will report back in 30 minutes.
- identified May 14, 2025, 09:36 PM UTC
The issue has been identified and we are implementing a fix
- resolved May 14, 2025, 10:31 PM UTC
The fix for data not showing up in certain workbooks has been implemented and we see that the issue has been resolved.
Major May 6, 2025 Some Managed Connectors Failing 1h 51m Data & Connections
Started May 06, 2025, 03:53 PM UTC· resolved May 06, 2025, 05:45 PM UTC
- investigating May 06, 2025, 03:53 PM UTC
We are currently investing an issue where some managed connectors are failing.
- investigating May 06, 2025, 04:17 PM UTC
We are continuing to investigate this issue.
- investigating May 06, 2025, 04:35 PM UTC
We are continuing to investigate this issue.
- identified May 06, 2025, 04:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2025, 05:05 PM UTC
We are continuing to work on a fix for this issue.
- identified May 06, 2025, 05:31 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 06, 2025, 06:06 PM UTC
This incident has been resolved.