Caf Outage History

Caf is up right now

Caf had 47 outages in the last 2 years totaling 360h 34m of downtime — averaging 1.9 incidents per month.

There were 47 Caf outages since November 6, 2024 totaling 360h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://caf.statuspage.io

Minor May 18, 2026

Degraded SMS Delivery — Onboardings

Detected by Pingoru
May 18, 2026, 06:18 PM UTC
Resolved
May 19, 2026, 09:16 PM UTC
Duration
1d 2h
Affected: Onboardings
Timeline · 2 updates
  1. monitoring May 18, 2026, 06:18 PM UTC

    We are monitoring an issue affecting SMS delivery for a subset of numbers within the Onboardings flow. The responsible engineering team has identified the scope of impact and is actively tracking the situation. Further updates will be published as the investigation progresses.

  2. resolved May 19, 2026, 09:16 PM UTC

    This incident has been resolved. SMS delivery within the Onboardings flow is operating normally. We will publish a full post-incident summary once our review is complete.

Read the full incident report →

Minor May 12, 2026

Facial Biometrics — Degraded Performance

Detected by Pingoru
May 12, 2026, 04:13 PM UTC
Resolved
May 12, 2026, 09:01 PM UTC
Duration
4h 47m
Affected: Facial Biometrics
Timeline · 2 updates
  1. monitoring May 12, 2026, 04:13 PM UTC

    We have identified an issue affecting Facial Biometrics. The root cause has been identified and a fix has been applied. We are actively monitoring the service to confirm full recovery.

  2. resolved May 12, 2026, 09:01 PM UTC

    This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Minor May 8, 2026

Instabilidade — Transactions

Detected by Pingoru
May 08, 2026, 01:14 PM UTC
Resolved
May 11, 2026, 01:24 PM UTC
Duration
3d
Affected: Transactions
Timeline · 2 updates
  1. investigating May 08, 2026, 01:14 PM UTC

    Estamos investigando relatos de degradação de performance no componente Transactions. Nossa equipe já está atuando para identificar e resolver o problema. Atualizações serão publicadas conforme houver progresso.

  2. resolved May 11, 2026, 01:24 PM UTC

    O incidente foi resolvido e o serviço Transactions está operando normalmente. Agradecemos a compreensão de todos durante este período.

Read the full incident report →

Critical May 5, 2026

Lawsuits Data Sources Instability

Detected by Pingoru
May 05, 2026, 02:30 PM UTC
Resolved
May 05, 2026, 08:34 PM UTC
Duration
6h 4m
Affected: [CORE-API] Lawsuits (PJ69)[CORE-API] Lawsuits with Keywords (PJ70)[CORE-API] Lawsuits (PF52)[CORE-API] Lawsuits with Keywords (PF53)
Timeline · 3 updates
  1. investigating May 05, 2026, 02:30 PM UTC

    We are currently experiencing some technical difficulties with our datasource, which has led to a partial disruption to the the pfLegalRecordsExtended, pfLegalRecordsExtendedKeywords, pjLegalRecordsExtended and pjLegalRecordsExtendedKeywords services. Our team is actively working to resolve these issues and restore full service functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

  2. investigating May 05, 2026, 06:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 05, 2026, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Degraded performance in Trust Platform

Detected by Pingoru
May 05, 2026, 12:49 PM UTC
Resolved
May 05, 2026, 02:32 PM UTC
Duration
1h 42m
Affected: Trust Platform
Timeline · 5 updates
  1. investigating May 05, 2026, 12:49 PM UTC

    We are currently investigating this issue.

  2. identified May 05, 2026, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 01:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 01:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 02:32 PM UTC

    O incidente foi resolvido. O componente Trust Platform está operando normalmente. Agradecemos a compreensão de todos durante este período.

Read the full incident report →

Notice April 27, 2026

Instability in Face Liveness and Face Authenticator services

Detected by Pingoru
Apr 27, 2026, 01:30 AM UTC
Resolved
Apr 27, 2026, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 06, 2026, 03:22 PM UTC

    Between 22:32 and 22:44 BRT, our facial validation service experienced a period of instability, affecting the experience of some users. During this approximately 12-minute interval, the service's success rate was impacted, resulting in failures for a portion of users.

Read the full incident report →

Minor April 24, 2026

Degraded performance in Smart Auth

Detected by Pingoru
Apr 24, 2026, 12:08 AM UTC
Resolved
Apr 24, 2026, 12:40 AM UTC
Duration
32m
Affected: Smart Auth
Timeline · 3 updates
  1. identified Apr 24, 2026, 12:08 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 24, 2026, 12:36 AM UTC

    A fix has been implemented and we are monitoring the results. Some users may need to retry to complete the Smart Auth validation.

  3. resolved Apr 24, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Increased error rate detected for Liveness service

Detected by Pingoru
Mar 31, 2026, 12:41 AM UTC
Resolved
Mar 31, 2026, 12:57 AM UTC
Duration
16m
Affected: Face LivenessFace Authenticator
Timeline · 4 updates
  1. investigating Mar 31, 2026, 12:41 AM UTC

    We are noticing an increase in the service’s error rate.

  2. identified Mar 31, 2026, 12:43 AM UTC

    The team is working to activate redundancy mechanisms and reduce the impact of the errors.

  3. monitoring Mar 31, 2026, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Partial Outage on [CORE-API] Processes with keywords (PF49)

Detected by Pingoru
Mar 25, 2026, 03:00 PM UTC
Resolved
Mar 27, 2026, 03:04 PM UTC
Duration
2d
Affected: [CORE-API] Processes with keywords (PF49)
Timeline · 4 updates
  1. identified Mar 25, 2026, 03:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 25, 2026, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 25, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Monitoring Onboarding

Detected by Pingoru
Mar 13, 2026, 09:53 PM UTC
Resolved
Mar 14, 2026, 12:58 AM UTC
Duration
3h 5m
Affected: OnboardingsWeb Onboarding
Timeline · 2 updates
  1. monitoring Mar 13, 2026, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Mar 14, 2026, 12:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2026

Major Outage on Onboarding

Detected by Pingoru
Mar 13, 2026, 08:49 PM UTC
Resolved
Mar 13, 2026, 09:52 PM UTC
Duration
1h 2m
Affected: OnboardingsWeb Onboarding
Timeline · 3 updates
  1. investigating Mar 13, 2026, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 13, 2026, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 12, 2026

Major outage of global document verification services

Detected by Pingoru
Mar 12, 2026, 02:40 PM UTC
Resolved
Mar 12, 2026, 05:43 PM UTC
Duration
3h 2m
Affected: Global Document DetectorGlobal Doc Reader
Timeline · 2 updates
  1. investigating Mar 12, 2026, 02:40 PM UTC

    We are experiencing a high error rate in services related to global document verification.

  2. resolved Mar 12, 2026, 05:43 PM UTC

    This incident has been resolved and services are operational again.

Read the full incident report →

Minor January 12, 2026

Degraded Performance on KYC Datasource

Detected by Pingoru
Jan 12, 2026, 06:37 PM UTC
Resolved
Jan 12, 2026, 08:48 PM UTC
Duration
2h 11m
Affected: [CORE-API] CVM Associate (PF47)
Timeline · 2 updates
  1. investigating Jan 12, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 12, 2026, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

Degraded Liveness Perfomance - Third Party Integration Issues

Detected by Pingoru
Jan 12, 2026, 06:01 PM UTC
Resolved
Jan 12, 2026, 09:27 PM UTC
Duration
3h 25m
Affected: Face LivenessFace Authenticator
Timeline · 4 updates
  1. investigating Jan 12, 2026, 06:01 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 12, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 12, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

Core Service Instability

Detected by Pingoru
Dec 19, 2025, 05:49 PM UTC
Resolved
Dec 22, 2025, 12:03 PM UTC
Duration
2d 18h
Affected: OCR[CORE API] Basic Data (PJ1)[CORE-API] Consultation at Receita Federal - NEW (PF2)TransactionsFace Match[CORE-API] KYC & Compliance (PJ44)[CORE-API] Criminal background - Federal PoliceOnboardingsFacial Biometrics[CORE-API] Basic Data (PF1.1)ProfilesPrivate Faceset[CORE API] Sintegra Data (PJ61)ServicesShared Faceset[CORE-API] KYC & Compliance (PF17)Document Detector[CORE-API] OFAC Sanctions ListFace LivenessWeb OnboardingFace Authenticator[CORE-API] Media Exposure + Related News (PJ67)Trust PlatformRS6Manual Operation[CORE-API] Private Restrictions List (PJ78)Smart Auth[CORE - API] PGFN Debtor's List (PJ94)[CORE-API] Labor Debts (PJ98)[CORE-API] OFAC Sanctions List[CORE-API] Phone numbers (PF13)[CORE-API] Lawsuits with keywords (PJ49)[CORE-API] Consultation at Receita Federal[CORE-API] Temporary Penalties at CVM (PJ93)[CORE-API] Processes with keywords (PF49)[GLOBAl-API] Business Identity[GLOBAl-API] Credit Report[CORE-API] Economic Relationships (PF36)[CORE API] Simples Nacional Data (PJ40)[CORE-API] Associated CVM (PJ65)[CORE-API] List of PGFN Debtors (PF94)[CORE-API] Ownership Interest in Company (PJ90)[CORE-API] Credit Information System (PJ96)[CORE-API] KYC & Membership Compliance (PJ59)[CORE-API] Site Data (PF32)[CORE-API] Lawsuits - NEW (PJ66)[CORE-API] ANTT[CORE-API] DENATRAN Driver Data + Traffic Violations[CORE-API] Credit Score (PJ87)[CORE-API] Equity and Income Estimate (PF24)[CORE-API] Credit Profile (PJ88)[GLOBAL API] Company search[CORE-API] General Table of Disabled Persons - Central Bank of Brazil (PF44)[GLOBAL API] Company record[CORE-API] CVM Associate (PF47)[GLOBAL API] Sanctions[CORE-API] Income Ibope (PF50)[CORE-API] Estimated Income (PF51)[CORE-API] Credit Information System (PF96)[CORE-API] Temporary Penalties at CVM (PF93)[CORE-API] Professional History (PF10)[CORE-API] Government Social Assistance (PF16)[CORE-API] Class Councils (PF37)[CORE-API] Labor Debts (PF98)[CORE-API] Civil Servant (PF34)[CORE-API] Consultation at Receita Federal - NEW (PF1.2)[CORE-API] Emails (PF11)[CORE-API] Addresses (PF12)[CORE-API] ANTT[CORE-API] Addresses - NEW (PF77)[CORE-API] Related Persons (PF39)[CORE-API] Related Persons' Phone Numbers (PF38)[CORE-API] CNJ Deprivation of Freedom Warrant (PF90)[CORE-API] Lawsuits (PF48)[CORE-API] Related News (PF25)[CORE-API] Procedural protocols at CADE[CORE-API] Private restriction list (PF78)[CORE-API] Sports related people (PF79)[GLOBAL-API] Adverse Media[GLOBAL-API] PEPs[GLOBAL-API] Sanctions[GLOBAL API] Warnings[GLOBAL-API] Global identity double verification[GLOBAL-API] Global identity verification[CORE-API] Credit Score (PF87)[CORE-API] Credit Profile (PF88)[CORE-API] People Prevented from Betting - Sports Relationship + Betting Houses + Ministry of Finance - NEW (PF80)[CORE API] Basic Data Sync[GLOBAL API] Basic Data Sync
Timeline · 3 updates
  1. identified Dec 19, 2025, 05:49 PM UTC

    We have identified instability in our core services due to degradation affecting our service providers. We are actively monitoring the situation and applying the necessary measures to mitigate the impact.

  2. identified Dec 19, 2025, 05:53 PM UTC

    Update on affected resources.

  3. resolved Dec 22, 2025, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2025

Temporary service interruption for Liveness SDK

Detected by Pingoru
Dec 03, 2025, 06:56 PM UTC
Resolved
Dec 03, 2025, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 03, 2025, 06:56 PM UTC

    We identified a temporary instability that affected approximately 10% of the liveness requests made through the SDK. The service is already functional, and we are investigating the root cause of the issue.

Read the full incident report →

Notice December 1, 2025

Partial Outage in PayFace liveness service

Detected by Pingoru
Dec 01, 2025, 11:54 PM UTC
Resolved
Dec 02, 2025, 12:26 PM UTC
Duration
12h 31m
Affected: Face Liveness
Timeline · 3 updates
  1. identified Dec 01, 2025, 11:54 PM UTC

    The issue has been identified and a fix is being implemented. Only liveness PayFace is experiencing errors.

  2. monitoring Dec 02, 2025, 12:06 AM UTC

    We are observing the supplier's recovery, but we continue to monitor the situation.

  3. resolved Dec 02, 2025, 12:26 PM UTC

    We have identified the stabilization of the Liveness provider.

Read the full incident report →

Major November 18, 2025

Noticed service interruption for Web Onboarding

Detected by Pingoru
Nov 18, 2025, 11:33 AM UTC
Resolved
Nov 18, 2025, 05:27 PM UTC
Duration
5h 53m
Affected: Web Onboarding
Timeline · 4 updates
  1. investigating Nov 18, 2025, 11:46 AM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 11:47 AM UTC

    The issue has been identified and it is related to an external provider. Team is working to implement appropriate solutions.

  3. monitoring Nov 18, 2025, 01:14 PM UTC

    We are observing a gradual recovery of the systems, but we continue to monitor and investigate to ensure full stability.

  4. resolved Nov 18, 2025, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 31, 2025

Onboarding Link Incident

Detected by Pingoru
Oct 31, 2025, 10:32 AM UTC
Resolved
Oct 31, 2025, 10:32 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 31, 2025, 10:32 AM UTC

    During a routine scheduled action, an error was identified in the opening of onboarding links, causing unavailability and resulting in a 404 error. Only the onboarding links were affected.

Read the full incident report →

Major October 20, 2025

Instability noticed in general services

Detected by Pingoru
Oct 20, 2025, 10:32 AM UTC
Resolved
Oct 21, 2025, 07:01 PM UTC
Duration
1d 8h
Affected: OCR[CORE API] Basic Data (PJ1)[CORE-API] Consultation at Receita Federal - NEW (PF2)TransactionsFace Match[CORE-API] KYC & Compliance (PJ44)[CORE-API] Criminal background - Federal PoliceOnboardingsFacial Biometrics[CORE-API] Basic Data (PF1.1)ProfilesPrivate Faceset[CORE API] Sintegra Data (PJ61)ServicesShared Faceset[CORE-API] KYC & Compliance (PF17)Document Detector[CORE-API] OFAC Sanctions ListFace LivenessWeb OnboardingFace Authenticator[CORE-API] Media Exposure + Related News (PJ67)Trust PlatformRS6Manual Operation[CORE-API] Private Restrictions List (PJ78)Smart Auth[CORE - API] PGFN Debtor's List (PJ94)[CORE-API] Labor Debts (PJ98)[CORE-API] OFAC Sanctions List[CORE-API] Phone numbers (PF13)[CORE-API] Lawsuits with keywords (PJ49)[CORE-API] Consultation at Receita Federal[CORE-API] Temporary Penalties at CVM (PJ93)[CORE-API] Processes with keywords (PF49)[GLOBAl-API] Business Identity[GLOBAl-API] Credit Report[CORE-API] Economic Relationships (PF36)[CORE API] Simples Nacional Data (PJ40)[CORE-API] Associated CVM (PJ65)[CORE-API] List of PGFN Debtors (PF94)[CORE-API] Ownership Interest in Company (PJ90)[CORE-API] Credit Information System (PJ96)[CORE-API] KYC & Membership Compliance (PJ59)[CORE-API] Site Data (PF32)[CORE-API] Lawsuits - NEW (PJ66)[CORE-API] ANTT[CORE-API] DENATRAN Driver Data + Traffic Violations[CORE-API] Credit Score (PJ87)[CORE-API] Equity and Income Estimate (PF24)[CORE-API] Credit Profile (PJ88)[GLOBAL API] Company search[CORE-API] General Table of Disabled Persons - Central Bank of Brazil (PF44)[GLOBAL API] Company record[CORE-API] CVM Associate (PF47)[GLOBAL API] Sanctions[CORE-API] Income Ibope (PF50)[CORE-API] Estimated Income (PF51)[CORE-API] Credit Information System (PF96)[CORE-API] Temporary Penalties at CVM (PF93)[CORE-API] Professional History (PF10)[CORE-API] Government Social Assistance (PF16)[CORE-API] Class Councils (PF37)[CORE-API] Labor Debts (PF98)[CORE-API] Civil Servant (PF34)[CORE-API] Consultation at Receita Federal - NEW (PF1.2)[CORE-API] Emails (PF11)[CORE-API] Addresses (PF12)[CORE-API] ANTT[CORE-API] Addresses - NEW (PF77)[CORE-API] Related Persons (PF39)[CORE-API] Related Persons' Phone Numbers (PF38)[CORE-API] CNJ Deprivation of Freedom Warrant (PF90)[CORE-API] Lawsuits (PF48)[CORE-API] Related News (PF25)[CORE-API] Procedural protocols at CADE[CORE-API] Private restriction list (PF78)[CORE-API] Sports related people (PF79)[GLOBAL-API] Adverse Media[GLOBAL-API] PEPs[GLOBAL-API] Sanctions[GLOBAL API] Warnings[GLOBAL-API] Global identity double verification[GLOBAL-API] Global identity verification[CORE-API] Credit Score (PF87)[CORE-API] Credit Profile (PF88)[CORE-API] People Prevented from Betting - Sports Relationship + Betting Houses + Ministry of Finance - NEW (PF80)[CORE API] Basic Data Sync[GLOBAL API] Basic Data Sync
Timeline · 9 updates

Read the full incident report →

Minor October 9, 2025

Trust impacted query listing experience

Detected by Pingoru
Oct 09, 2025, 01:02 PM UTC
Resolved
Oct 10, 2025, 12:54 PM UTC
Duration
23h 51m
Affected: Trust Platform
Timeline · 3 updates
  1. identified Oct 09, 2025, 01:02 PM UTC

    The issue has been identified, and a fix is currently being implemented. Some users may experience errors when listing queries.

  2. monitoring Oct 09, 2025, 01:10 PM UTC

    A fix has been implemented.

  3. resolved Oct 10, 2025, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2025

Temporary service interruption for CNJ Deprivation of Freedom Warrant

Detected by Pingoru
Sep 30, 2025, 11:22 PM UTC
Resolved
Oct 01, 2025, 09:00 PM UTC
Duration
21h 37m
Affected: [CORE-API] CNJ Deprivation of Freedom Warrant (PF90)
Timeline · 3 updates
  1. identified Sep 30, 2025, 11:22 PM UTC

    We are currently experiencing some technical difficulties with our datasource arrest_warrant service. Our team is actively working to resolve these issues and restore full service functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

  2. monitoring Oct 01, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

Elevated error rate observed in the RS6 service

Detected by Pingoru
Aug 14, 2025, 03:50 PM UTC
Resolved
Aug 14, 2025, 04:14 PM UTC
Duration
24m
Affected: RS6
Timeline · 4 updates
  1. investigating Aug 14, 2025, 04:12 PM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2025, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 14, 2025, 04:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2025, 04:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Partial instability in Trust and Face Match, Document Liveness, Image Similarity and Deep Fake detection services

Detected by Pingoru
Aug 11, 2025, 12:41 PM UTC
Resolved
Aug 12, 2025, 12:16 PM UTC
Duration
23h 34m
Affected: TransactionsFace MatchTrust Platform
Timeline · 3 updates
  1. identified Aug 11, 2025, 12:41 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 11, 2025, 01:52 PM UTC

    The fix has been implemented, and we are reprocessing all affected executions while closely monitoring the results.

  3. resolved Aug 12, 2025, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2025

Unexpected behavior impacting Face Authenticator webhooks

Detected by Pingoru
Aug 07, 2025, 11:41 AM UTC
Resolved
Aug 07, 2025, 12:15 PM UTC
Duration
33m
Affected: Face Authenticator
Timeline · 4 updates
  1. investigating Aug 07, 2025, 11:59 AM UTC

    We are currently investigating this issue.

  2. identified Aug 07, 2025, 12:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2025, 12:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →