Caf incident

Partial Outage in PayFace liveness service

Notice Resolved View vendor source →

Caf experienced a notice incident on December 1, 2025 affecting Face Liveness, lasting 12h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 11:54 PM UTC
Resolved
Dec 02, 2025, 12:26 PM UTC
Duration
12h 31m
Detected by Pingoru
Dec 01, 2025, 11:54 PM UTC

Affected components

Face Liveness

Update timeline

  1. identified Dec 01, 2025, 11:54 PM UTC

    The issue has been identified and a fix is being implemented. Only liveness PayFace is experiencing errors.

  2. monitoring Dec 02, 2025, 12:06 AM UTC

    We are observing the supplier's recovery, but we continue to monitor the situation.

  3. resolved Dec 02, 2025, 12:26 PM UTC

    We have identified the stabilization of the Liveness provider.