Caf incident

Core Service Instability

Minor Resolved View vendor source →

Caf experienced a minor incident on December 19, 2025 affecting OCR and [CORE API] Basic Data (PJ1) and 1 more component, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 05:49 PM UTC
Resolved
Dec 22, 2025, 12:03 PM UTC
Duration
2d 18h
Detected by Pingoru
Dec 19, 2025, 05:49 PM UTC

Affected components

OCR[CORE API] Basic Data (PJ1)[CORE-API] Consultation at Receita Federal - NEW (PF2)TransactionsFace Match[CORE-API] KYC & Compliance (PJ44)[CORE-API] Criminal background - Federal PoliceOnboardingsFacial Biometrics[CORE-API] Basic Data (PF1.1)

Update timeline

  1. identified Dec 19, 2025, 05:49 PM UTC

    We have identified instability in our core services due to degradation affecting our service providers. We are actively monitoring the situation and applying the necessary measures to mitigate the impact.

  2. identified Dec 19, 2025, 05:53 PM UTC

    Update on affected resources.

  3. resolved Dec 22, 2025, 12:03 PM UTC

    This incident has been resolved.