Caf experienced a major incident on November 18, 2025 affecting Web Onboarding, lasting 5h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Web Onboarding
Update timeline
- investigating Nov 18, 2025, 11:46 AM UTC
We are currently investigating this issue.
- identified Nov 18, 2025, 11:47 AM UTC
The issue has been identified and it is related to an external provider. Team is working to implement appropriate solutions.
- monitoring Nov 18, 2025, 01:14 PM UTC
We are observing a gradual recovery of the systems, but we continue to monitor and investigate to ensure full stability.
- resolved Nov 18, 2025, 05:27 PM UTC
This incident has been resolved.