Caf Outage History

Caf is up right now

Caf had 47 outages in the last 2 years totaling 926h 3m of downtime — averaging 1.9 incidents per month.

There were 47 Caf outages since November 6, 2024 totaling 926h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://caf.statuspage.io

Major August 6, 2025

Temporary instability identified in the Web Onboarding service

Detected by Pingoru
Aug 06, 2025, 03:22 AM UTC
Resolved
Aug 06, 2025, 11:38 AM UTC
Duration
8h 16m
Affected: Web Onboarding
Timeline · 6 updates
  1. investigating Aug 06, 2025, 10:09 PM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2025, 10:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 06, 2025, 10:14 PM UTC

    We are continuing to monitor for any further issues. The problem persists for users with specific configurations.

  5. monitoring Aug 06, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 06, 2025, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2025

Increased number errors observed in general services

Detected by Pingoru
Jul 30, 2025, 08:24 PM UTC
Resolved
Jul 30, 2025, 09:26 PM UTC
Duration
1h 1m
Affected: OCRTransactionsFace MatchOnboardingsFacial BiometricsProfilesPrivate FacesetServicesShared FacesetDocument DetectorFace LivenessWeb OnboardingFace AuthenticatorTrust Platform
Timeline · 6 updates
  1. investigating Jul 30, 2025, 08:40 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 30, 2025, 09:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 30, 2025, 09:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 30, 2025, 09:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 30, 2025, 10:02 PM UTC

    The fix implemented has had a positive effect and all services have been re-established.

  6. resolved Jul 31, 2025, 12:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 26, 2025

Increased number of Lawsuits (PF48) service errors

Detected by Pingoru
Jul 26, 2025, 01:07 PM UTC
Resolved
Jul 26, 2025, 02:15 PM UTC
Duration
1h 8m
Affected: [CORE-API] Lawsuits (PF48)
Timeline · 4 updates
  1. investigating Jul 29, 2025, 06:38 PM UTC

    We are currently investigating this issue.

  2. identified Jul 29, 2025, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2025, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2025

Increased number of Liveness errors observed with iProov provider

Detected by Pingoru
Jul 18, 2025, 03:42 PM UTC
Resolved
Jul 18, 2025, 07:24 PM UTC
Duration
3h 42m
Affected: Face LivenessFace Authenticator
Timeline · 4 updates
  1. investigating Jul 18, 2025, 03:41 PM UTC

    We have identified a partial instability in the Liveness service provided by iProov, affecting some transactions. The provider has been contacted and we are actively monitoring the situation.

  2. identified Jul 18, 2025, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 18, 2025, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2025, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 7, 2025

Elevated errors in Onboarding Web

Detected by Pingoru
Jul 07, 2025, 02:32 PM UTC
Resolved
Jul 08, 2025, 01:36 PM UTC
Duration
23h 3m
Affected: Web Onboarding
Timeline · 3 updates
  1. identified Jul 07, 2025, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 07, 2025, 02:40 PM UTC

    A fix has been implemented and we are currently monitoring the results. We identified some cache issues affecting users who recently accessed our solution. The cache has been invalidated, and the fix is now in place.

  3. resolved Jul 08, 2025, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2025

Elevated errors in background check KYC/KYB

Detected by Pingoru
Jun 22, 2025, 01:21 AM UTC
Resolved
Jun 23, 2025, 03:22 PM UTC
Duration
1d 14h
Affected: [CORE-API] KYC & Compliance (PJ44)[CORE-API] Criminal background - Federal Police[CORE-API] Basic Data (PF1.1)[CORE-API] KYC & Compliance (PF17)[CORE-API] Media Exposure + Related News (PJ67)[CORE - API] PGFN Debtor's List (PJ94)[CORE-API] Economic Relationships (PF36)[CORE-API] List of PGFN Debtors (PF94)[CORE-API] Credit Score (PJ87)[CORE-API] Government Social Assistance (PF16)[CORE-API] Related Persons' Phone Numbers (PF38)[CORE-API] Credit Score (PF87)[CORE-API] People Prevented from Betting - Sports Relationship + Betting Houses + Ministry of Finance - NEW (PF80)[CORE API] Basic Data Sync[GLOBAL API] Basic Data Sync
Timeline · 5 updates
  1. investigating Jun 22, 2025, 01:21 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2025, 01:25 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 22, 2025, 02:14 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 22, 2025, 02:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 23, 2025, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 23, 2025

Increase in the number of RS6 errors

Detected by Pingoru
May 23, 2025, 03:33 PM UTC
Resolved
May 23, 2025, 07:31 PM UTC
Duration
3h 57m
Affected: RS6
Timeline · 5 updates
  1. investigating May 23, 2025, 05:33 PM UTC

    We are currently investigating this issue.

  2. identified May 23, 2025, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 23, 2025, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 23, 2025, 05:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 23, 2025, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 9, 2025

Increase in the number of Facial Biometrics orchestration errors

Detected by Pingoru
May 09, 2025, 12:00 AM UTC
Resolved
May 16, 2025, 09:23 PM UTC
Duration
7d 21h
Affected: Facial Biometrics
Timeline · 7 updates
  1. investigating May 14, 2025, 09:48 AM UTC

    We are currently investigating this issue.

  2. identified May 14, 2025, 09:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 09:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 14, 2025, 09:51 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 15, 2025, 04:24 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 16, 2025, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 16, 2025, 09:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2025

Increase in the number of Liveness and Face Authenticator service errors

Detected by Pingoru
May 07, 2025, 03:07 PM UTC
Resolved
May 07, 2025, 03:21 PM UTC
Duration
14m
Affected: Face LivenessFace Authenticator
Timeline · 4 updates
  1. investigating May 08, 2025, 07:48 PM UTC

    We are currently investigating this issue.

  2. identified May 08, 2025, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2025, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2025, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2025

Elevated latency in facematch resources

Detected by Pingoru
Apr 09, 2025, 01:22 PM UTC
Resolved
Apr 10, 2025, 01:27 PM UTC
Duration
1d
Affected: Face MatchPrivate FacesetShared FacesetFace Authenticator
Timeline · 4 updates
  1. investigating Apr 09, 2025, 01:21 PM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2025, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2025, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 6, 2025

Increase in the number of service errors

Detected by Pingoru
Apr 06, 2025, 12:02 AM UTC
Resolved
Apr 07, 2025, 07:28 PM UTC
Duration
1d 19h
Affected: TransactionsOnboardingsProfilesServicesDocument DetectorFace LivenessWeb OnboardingFace AuthenticatorTrust PlatformManual Operation
Timeline · 4 updates
  1. investigating Apr 07, 2025, 12:02 AM UTC

    We are currently investigating this issue.

  2. identified Apr 07, 2025, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2025, 01:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2025

Outrage in the Onb. Web solution

Detected by Pingoru
Mar 19, 2025, 02:33 PM UTC
Resolved
Mar 19, 2025, 05:46 PM UTC
Duration
3h 12m
Affected: Web Onboarding
Timeline · 3 updates
  1. identified Mar 19, 2025, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 19, 2025, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2025

Increase in the number of Smart Auth service errors

Detected by Pingoru
Mar 17, 2025, 10:11 PM UTC
Resolved
Mar 18, 2025, 04:30 PM UTC
Duration
18h 18m
Affected: Smart Auth
Timeline · 4 updates
  1. investigating Mar 17, 2025, 10:52 PM UTC

    We are currently investigating this issue.

  2. identified Mar 17, 2025, 10:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 18, 2025, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2025

Increase in the number of RS6 service errors

Detected by Pingoru
Mar 16, 2025, 03:23 PM UTC
Resolved
Apr 07, 2025, 03:05 PM UTC
Duration
21d 23h
Affected: RS6
Timeline · 4 updates
  1. investigating Mar 16, 2025, 08:07 PM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2025, 08:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2025, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2025

Instability in some person datasources

Detected by Pingoru
Feb 19, 2025, 09:05 PM UTC
Resolved
Feb 19, 2025, 10:15 PM UTC
Duration
1h 10m
Affected: [CORE-API] Basic Data (PF1.1)[CORE-API] KYC & Compliance (PF17)[CORE-API] Government Social Assistance (PF16)
Timeline · 3 updates
  1. identified Feb 19, 2025, 09:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 19, 2025, 09:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 19, 2025, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 10, 2025

Temporary service interruption for background check (Antecedentes criminais (Federal))

Detected by Pingoru
Feb 10, 2025, 12:27 PM UTC
Resolved
Feb 11, 2025, 12:59 PM UTC
Duration
1d
Affected: [CORE-API] Criminal background - Federal Police
Timeline · 3 updates
  1. identified Feb 10, 2025, 12:27 PM UTC

    We are currently experiencing some technical difficulties with our datasource, which has led to a partial disruption in the background_check_federal_police service. Our team is actively working to resolve these issues and restore full service functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

  2. monitoring Feb 10, 2025, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 15, 2025

Elevated Face Auth service errors

Detected by Pingoru
Jan 15, 2025, 01:28 PM UTC
Resolved
Jan 15, 2025, 03:11 PM UTC
Duration
1h 42m
Affected: Face Authenticator
Timeline · 4 updates
  1. investigating Jan 15, 2025, 01:28 PM UTC

    We are currently investigating this issue.

  2. identified Jan 15, 2025, 02:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2025, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2025, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2025

Elevated Liveness service errors

Detected by Pingoru
Jan 09, 2025, 01:00 PM UTC
Resolved
Jan 09, 2025, 01:11 PM UTC
Duration
10m
Affected: Face LivenessFace Authenticator
Timeline · 3 updates
  1. investigating Jan 09, 2025, 01:16 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2025, 01:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 09, 2025, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2024

Degraded performance for transactions processing

Detected by Pingoru
Dec 12, 2024, 01:44 PM UTC
Resolved
Dec 12, 2024, 10:10 PM UTC
Duration
8h 26m
Timeline · 3 updates
  1. identified Dec 12, 2024, 01:44 PM UTC

    The issue has been identified: due to the high volume of transactions, we experienced bottlenecks in the processing queue.

  2. monitoring Dec 12, 2024, 01:45 PM UTC

    The processing queues are now functioning normally. We will continue to monitor the queues throughout the day to ensure stability.

  3. resolved Dec 12, 2024, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2024

Instability in KYC & Compliance (PF17)

Detected by Pingoru
Nov 28, 2024, 05:53 PM UTC
Resolved
Nov 28, 2024, 07:37 PM UTC
Duration
1h 44m
Affected: [CORE-API] KYC & Compliance (PF17)
Timeline · 4 updates
  1. investigating Nov 28, 2024, 05:53 PM UTC

    We are currently investigating this issue

  2. identified Nov 28, 2024, 07:14 PM UTC

    The issue was identified and we are currently working on a solution.

  3. monitoring Nov 28, 2024, 07:15 PM UTC

    A fix was implemented and we are monitoring the results.

  4. resolved Nov 28, 2024, 07:37 PM UTC

    This incident was resolved.

Read the full incident report →

Minor November 21, 2024

Instability in Private restriction list (pfDenyListPrivate)

Detected by Pingoru
Nov 21, 2024, 07:24 PM UTC
Resolved
Nov 21, 2024, 09:26 PM UTC
Duration
2h 1m
Affected: [CORE-API] Private restriction list (PF78)
Timeline · 4 updates
  1. investigating Nov 21, 2024, 07:24 PM UTC

    We are currently investigating this issue.

  2. identified Nov 21, 2024, 09:07 PM UTC

    The issue was identified and the fix is being to applied.

  3. monitoring Nov 21, 2024, 09:13 PM UTC

    A fix was implemented and we are monitoring the solution.

  4. resolved Nov 21, 2024, 09:26 PM UTC

    This incident was been resolved.

Read the full incident report →

Critical November 6, 2024

Unavailability of internal resources

Detected by Pingoru
Nov 06, 2024, 07:43 PM UTC
Resolved
Nov 06, 2024, 08:28 PM UTC
Duration
45m
Affected: [CORE-API] Consultation at Receita Federal - NEW (PF2)[CORE-API] Criminal background - Federal Police[CORE-API] Basic Data (PF1.1)[CORE-API] KYC & Compliance (PF17)[CORE-API] OFAC Sanctions ListWeb OnboardingTrust Platform[CORE-API] Phone numbers (PF13)[CORE-API] Consultation at Receita Federal[CORE-API] Processes with keywords (PF49)[CORE-API] Economic Relationships (PF36)[CORE-API] List of PGFN Debtors (PF94)[CORE-API] Site Data (PF32)
Timeline · 5 updates
  1. investigating Nov 06, 2024, 07:43 PM UTC

    We have detected an instability in our internal resources and are currently investigating the incident.

  2. investigating Nov 06, 2024, 07:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 06, 2024, 07:47 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 06, 2024, 08:00 PM UTC

    We identified the problem and applied the solution, we are monitoring the resolution

  5. resolved Nov 06, 2024, 08:28 PM UTC

    To ensure the security of our internal resources, the Caf team performed a routine test on an internal access control API. This procedure, however, resulted in temporary instability on some of our machines.

Read the full incident report →