Caf Outage History
Caf is up right nowPingoru has recorded 81 incidents for Caf: 78 in the last 12 months and 32 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 6 | 113 of 744 (15%) |
| June 2026 | 13 | 126 of 720 (17%) |
| July 2026 | 16 | 31 of 744 (4%) |
| August 2026 | 11 | 145 of 744 (20%) |
| September 2026 | 12 | 110 of 720 (15%) |
| October 2026 | 4 | 41 of 586 (7%) |
Incidents, newest first
Major June 24, 2026 Partial Outage — Facial Biometrics 20m Facial Biometrics
Started Jun 24, 2026, 12:52 PM UTC· resolved Jun 24, 2026, 01:12 PM UTC
- investigating Jun 24, 2026, 12:52 PM UTC
We are investigating reports of a partial outage affecting Facial Biometrics. Some requests may be failing or experiencing degraded availability. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- monitoring Jun 24, 2026, 12:58 PM UTC
A fix has been identified and applied. We are actively monitoring Facial Biometrics to confirm full recovery. Further updates will be provided if conditions change.
- resolved Jun 24, 2026, 01:12 PM UTC
This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.
Major June 23, 2026 Degraded Performance — Consultation at Receita Federal with Enhanced Personal Data (PF1.3) 5h 6m [CORE-API] Consultation at Receita Federal with Enhanced Personal Data - (PF1.3)
Started Jun 23, 2026, 06:58 AM UTC· resolved Jun 23, 2026, 12:04 PM UTC
- investigating Jun 23, 2026, 06:58 AM UTC
We are currently investigating this issue.
- resolved Jun 23, 2026, 12:04 PM UTC
This incident has been resolved.
Minor June 22, 2026 Degraded Performance — Transactions 40m Transactions
Started Jun 22, 2026, 02:26 PM UTC· resolved Jun 22, 2026, 03:07 PM UTC
- investigating Jun 22, 2026, 02:26 PM UTC
We are investigating reports of degraded performance affecting Transactions. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- monitoring Jun 22, 2026, 02:41 PM UTC
A fix has been identified and applied. We are actively monitoring Transactions to confirm that performance has fully recovered. Further updates will be provided if conditions change.
- resolved Jun 22, 2026, 03:07 PM UTC
The incident impacted a portion of transactions processed during the affected period. Our technical team is actively working to identify and automatically reprocess all recoverable cases. For cases where reprocessing is not feasible, our Customer Success team will reach out individually to each affected customer to present the available resolution options.
Minor June 18, 2026 [CORE-API] KYC & Membership Compliance (PJ59) — Investigating 1h 22m [CORE-API] KYC & Membership Compliance (PJ59)
Started Jun 18, 2026, 02:08 PM UTC· resolved Jun 18, 2026, 03:31 PM UTC
- investigating Jun 18, 2026, 02:08 PM UTC
We are investigating reports of degraded performance on [CORE-API] KYC & Membership Compliance (PJ59). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- resolved Jun 18, 2026, 03:31 PM UTC
This incident has been resolved. [CORE-API] KYC & Membership Compliance (PJ59) is operating normally. We will publish a full summary once our post-incident review is complete.
Minor June 17, 2026 Face Liveness — Degraded Performance 13h 42m Face Liveness
Started Jun 17, 2026, 04:05 AM UTC· resolved Jun 17, 2026, 05:48 PM UTC
- monitoring Jun 17, 2026, 04:05 AM UTC
A fix was implemented and we are monitoring the results. Since 00:12 BRT (3:12 UTC), the liveness service has been operating normally.
- resolved Jun 17, 2026, 05:48 PM UTC
This incident has been resolved. Face Liveness is operating normally. We will publish a full summary once our post-incident review is complete.
Minor June 10, 2026 Degraded Performance — Trust Platform 1h 18m Trust Platform
Started Jun 10, 2026, 07:39 PM UTC· resolved Jun 10, 2026, 08:57 PM UTC
- investigating Jun 10, 2026, 07:39 PM UTC
We are investigating reports of degraded performance affecting Trust Platform. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- monitoring Jun 10, 2026, 07:45 PM UTC
A fix has been implemented and we are actively monitoring Trust Platform to confirm full recovery. Further updates will be provided if any degradation is observed.
- resolved Jun 10, 2026, 08:57 PM UTC
This incident has been resolved. Trust Platform is operating normally. We will publish a full summary once our post-incident review is complete.
Major June 10, 2026 Instabilidade no serviço Facial Biometrics 46m Facial Biometrics
Started Jun 10, 2026, 12:53 PM UTC· resolved Jun 10, 2026, 01:39 PM UTC
- investigating Jun 10, 2026, 12:53 PM UTC
We are currently investigating this issue
- identified Jun 10, 2026, 01:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2026, 01:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 01:39 PM UTC
This incident has been resolved.
Major June 5, 2026 Major Outage — [CORE-API] Associated CVM (PJ65) & CVM Associate (PF47) 2d 23h [CORE-API] Associated CVM (PJ65), [CORE-API] CVM Associate (PF47)
Started Jun 05, 2026, 01:49 PM UTC· resolved Jun 08, 2026, 01:16 PM UTC
- investigating Jun 05, 2026, 01:39 PM UTC
We are investigating reports of a major outage affecting [CORE-API] Associated CVM (PJ65) and CVM Associate (PF47). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- monitoring Jun 05, 2026, 07:11 PM UTC
A fix has been implemented and we are monitoring the recovery of [CORE-API] Associated CVM (PJ65) and CVM Associate (PF47). Further updates will be provided if the situation changes.
- resolved Jun 08, 2026, 05:14 PM UTC
This incident has been resolved.
Major June 1, 2026 Lawsuits Services Degradation 1m [CORE-API] Lawsuits with keywords (PJ49), [CORE-API] Processes with keywords (PF49), [CORE-API] Lawsuits (PF48), [CORE-API] Lawsuits (PJ69)
Started Jun 01, 2026, 07:15 PM UTC· resolved Jun 01, 2026, 07:16 PM UTC
- investigating Jun 01, 2026, 07:15 PM UTC
We are investigating reports of degraded performance affecting [CORE-API] Lawsuits (PJ69), [CORE-API] Lawsuits with keywords (PJ49), [CORE-API] Lawsuits (PF48), and [CORE-API] Processes with keywords (PF49). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- resolved Jun 01, 2026, 07:16 PM UTC
This incident has been resolved.
Major May 22, 2026 Trust Platform — Major Outage 1h 41m Trust Platform
Started May 22, 2026, 08:09 PM UTC· resolved May 22, 2026, 09:51 PM UTC
- investigating May 22, 2026, 08:09 PM UTC
We are investigating reports of a major outage affecting Trust Platform. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- resolved May 22, 2026, 09:51 PM UTC
A fix has been applied and this incident is now resolved. Trust Platform is operating normally. We will publish a full summary once our post-incident review is complete.
Minor May 18, 2026 Degraded SMS Delivery — Onboardings 1d 2h Onboardings
Started May 18, 2026, 06:18 PM UTC· resolved May 19, 2026, 09:16 PM UTC
- monitoring May 18, 2026, 06:18 PM UTC
We are monitoring an issue affecting SMS delivery for a subset of numbers within the Onboardings flow. The responsible engineering team has identified the scope of impact and is actively tracking the situation. Further updates will be published as the investigation progresses.
- resolved May 19, 2026, 09:16 PM UTC
This incident has been resolved. SMS delivery within the Onboardings flow is operating normally. We will publish a full post-incident summary once our review is complete.
Minor May 12, 2026 Facial Biometrics — Degraded Performance 4h 47m Facial Biometrics
Started May 12, 2026, 04:13 PM UTC· resolved May 12, 2026, 09:01 PM UTC
- monitoring May 12, 2026, 04:13 PM UTC
We have identified an issue affecting Facial Biometrics. The root cause has been identified and a fix has been applied. We are actively monitoring the service to confirm full recovery.
- resolved May 12, 2026, 09:01 PM UTC
This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.
Minor May 8, 2026 Instabilidade — Transactions 3d Transactions
Started May 08, 2026, 01:14 PM UTC· resolved May 11, 2026, 01:24 PM UTC
- investigating May 08, 2026, 01:14 PM UTC
Estamos investigando relatos de degradação de performance no componente Transactions. Nossa equipe já está atuando para identificar e resolver o problema. Atualizações serão publicadas conforme houver progresso.
- resolved May 11, 2026, 01:24 PM UTC
O incidente foi resolvido e o serviço Transactions está operando normalmente. Agradecemos a compreensão de todos durante este período.
Critical May 5, 2026 Lawsuits Data Sources Instability 6h 4m [CORE-API] Lawsuits (PJ69), [CORE-API] Lawsuits with Keywords (PJ70), [CORE-API] Lawsuits (PF52), [CORE-API] Lawsuits with Keywords (PF53)
Started May 05, 2026, 02:30 PM UTC· resolved May 05, 2026, 08:34 PM UTC
- investigating May 05, 2026, 02:30 PM UTC
We are currently experiencing some technical difficulties with our datasource, which has led to a partial disruption to the the pfLegalRecordsExtended, pfLegalRecordsExtendedKeywords, pjLegalRecordsExtended and pjLegalRecordsExtendedKeywords services. Our team is actively working to resolve these issues and restore full service functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.
- investigating May 05, 2026, 06:46 PM UTC
We are continuing to investigate this issue.
- resolved May 05, 2026, 08:34 PM UTC
This incident has been resolved.
Major May 5, 2026 Degraded performance in Trust Platform 1h 42m Trust Platform
Started May 05, 2026, 12:49 PM UTC· resolved May 05, 2026, 02:32 PM UTC
- investigating May 05, 2026, 12:49 PM UTC
We are currently investigating this issue.
- identified May 05, 2026, 01:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 01:52 PM UTC
We are continuing to monitor for any further issues.
- resolved May 05, 2026, 02:32 PM UTC
O incidente foi resolvido. O componente Trust Platform está operando normalmente. Agradecemos a compreensão de todos durante este período.
Notice April 27, 2026 Instability in Face Liveness and Face Authenticator services –
Started Apr 27, 2026, 01:30 AM UTC· resolved Apr 27, 2026, 01:30 AM UTC
- resolved May 06, 2026, 03:22 PM UTC
Between 22:32 and 22:44 BRT, our facial validation service experienced a period of instability, affecting the experience of some users. During this approximately 12-minute interval, the service's success rate was impacted, resulting in failures for a portion of users.
Minor April 24, 2026 Degraded performance in Smart Auth 32m Smart Auth
Started Apr 24, 2026, 12:08 AM UTC· resolved Apr 24, 2026, 12:40 AM UTC
- identified Apr 24, 2026, 12:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 24, 2026, 12:36 AM UTC
A fix has been implemented and we are monitoring the results. Some users may need to retry to complete the Smart Auth validation.
- resolved Apr 24, 2026, 12:40 AM UTC
This incident has been resolved.
Minor March 31, 2026 Increased error rate detected for Liveness service 16m Face Liveness, Face Authenticator
Started Mar 31, 2026, 12:41 AM UTC· resolved Mar 31, 2026, 12:57 AM UTC
- investigating Mar 31, 2026, 12:41 AM UTC
We are noticing an increase in the service’s error rate.
- identified Mar 31, 2026, 12:43 AM UTC
The team is working to activate redundancy mechanisms and reduce the impact of the errors.
- monitoring Mar 31, 2026, 12:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 02:05 PM UTC
This incident has been resolved.
Major March 25, 2026 Partial Outage on [CORE-API] Processes with keywords (PF49) 2d [CORE-API] Processes with keywords (PF49)
Started Mar 25, 2026, 03:00 PM UTC· resolved Mar 27, 2026, 03:04 PM UTC
- identified Mar 25, 2026, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 25, 2026, 03:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 25, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 03:04 PM UTC
This incident has been resolved.
Notice March 13, 2026 Monitoring Onboarding 3h 5m Onboardings, Web Onboarding
Started Mar 13, 2026, 09:53 PM UTC· resolved Mar 14, 2026, 12:58 AM UTC
- monitoring Mar 13, 2026, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 14, 2026, 12:58 AM UTC
This incident has been resolved.
Critical March 13, 2026 Major Outage on Onboarding 1h 2m Onboardings, Web Onboarding
Started Mar 13, 2026, 08:49 PM UTC· resolved Mar 13, 2026, 09:52 PM UTC
- investigating Mar 13, 2026, 09:03 PM UTC
We are currently investigating this issue.
- monitoring Mar 13, 2026, 09:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 09:52 PM UTC
This incident has been resolved.
Critical March 12, 2026 Major outage of global document verification services 3h 2m Global Document Detector, Global Doc Reader
Started Mar 12, 2026, 02:40 PM UTC· resolved Mar 12, 2026, 05:43 PM UTC
- investigating Mar 12, 2026, 02:40 PM UTC
We are experiencing a high error rate in services related to global document verification.
- resolved Mar 12, 2026, 05:43 PM UTC
This incident has been resolved and services are operational again.
Minor January 12, 2026 Degraded Performance on KYC Datasource 2h 11m [CORE-API] CVM Associate (PF47)
Started Jan 12, 2026, 06:37 PM UTC· resolved Jan 12, 2026, 08:48 PM UTC
- investigating Jan 12, 2026, 06:37 PM UTC
We are currently investigating this issue.
- resolved Jan 12, 2026, 08:48 PM UTC
This incident has been resolved.
Minor January 12, 2026 Degraded Liveness Perfomance - Third Party Integration Issues 3h 25m Face Liveness, Face Authenticator
Started Jan 12, 2026, 06:01 PM UTC· resolved Jan 12, 2026, 09:27 PM UTC
- investigating Jan 12, 2026, 06:01 PM UTC
We are currently investigating this issue.
- investigating Jan 12, 2026, 06:28 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 12, 2026, 06:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 09:27 PM UTC
This incident has been resolved.
Minor December 19, 2025 Core Service Instability 2d 18h OCR, [CORE API] Basic Data (PJ1), [CORE-API] Consultation at Receita Federal - NEW (PF2), Transactions and 85 more
Started Dec 19, 2025, 05:49 PM UTC· resolved Dec 22, 2025, 12:03 PM UTC
- identified Dec 19, 2025, 05:49 PM UTC
We have identified instability in our core services due to degradation affecting our service providers. We are actively monitoring the situation and applying the necessary measures to mitigate the impact.
- identified Dec 19, 2025, 05:53 PM UTC
Update on affected resources.
- resolved Dec 22, 2025, 12:03 PM UTC
This incident has been resolved.