Built Technologies Outage History
Built Technologies is up right nowPingoru has recorded 45 incidents for Built Technologies: 40 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 5 | 9 of 720 (1%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 4 | 71 of 744 (9%) |
| September 2026 | 2 | 17 of 720 (2%) |
| October 2026 | 7 | 11 of 744 (1%) |
| November 2026 | 0 | 0 of 13 (0%) |
Incidents, newest first
Minor October 29, 2026 AI Draw Agent – Delayed Agent Results in CLA 45m Construction Loan Administration (CLA) (AI Draw Agent)
Started Oct 29, 2026, 04:42 PM UTC· resolved Oct 29, 2026, 05:28 PM UTC
- identified Oct 29, 2026, 04:42 PM UTC
We have identified the cause of an incident identified at 11:29 AM CT on October 29, 2026 impacting the AI Draw Agent in CLA, causing delays when retrieving agent results in the Agent Review tab. CLA+ is not affected. Our team is actively working on a fix. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- monitoring Oct 29, 2026, 04:56 PM UTC
A fix has been implemented for the incident identified at 11:29 AM CT on October 29, 2026 impacting the AI Draw Agent in CLA, causing delays when retrieving agent results in the Agent Review tab. As of 11:48 AM CT, we are monitoring the results to confirm performance has returned to normal. Draw processing was not affected. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- resolved Oct 29, 2026, 05:28 PM UTC
At approximately 11:48 AM CT on October 29, we implemented a fix for the incident that caused delays retrieving agent results in the Agent Review tab across the AI Draw Agent in CLA beginning at roughly 11:29 AM CT on October 29. We are closely monitoring the situation to ensure the issue is fully resolved. Draw processing was not affected, and no draws failed during this incident. No action is required. If you saw a delay or timeout in the Agent Review tab, please refresh the page. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Oct 29, 2026, 05:28 PM UTC
At approximately 11:48 AM CT on October 29, we implemented a fix for the incident that caused delays retrieving agent results in the Agent Review tab across the AI Draw Agent in CLA beginning at roughly 11:29 AM CT on October 29. We are closely monitoring the situation to ensure the issue is fully resolved. Draw processing was not affected, and no draws failed during this incident. No action is required. If you saw a delay or timeout in the Agent Review tab, please refresh the page. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Minor October 26, 2026 CLA+ Draw Sources & Uses errors –
Started Oct 26, 2026, 09:03 PM UTC· resolved Oct 26, 2026, 09:03 PM UTC
- resolved Oct 26, 2026, 09:03 PM UTC
As of 4:31 PM CT on October 26, 2026, we’ve confirmed full resolution of the issue impacting CLA+ Draw Sources & Uses, causing errors when viewing and updating draw details, beginning at roughly 4:03 PM CT on October 26, 2026. Thank you for your patience. We apologize for any inconvenience this caused.
- resolved Oct 26, 2026, 09:03 PM UTC
As of 4:31 PM CT on October 26, 2026, we’ve confirmed full resolution of the issue impacting CLA+ Draw Sources & Uses, causing errors when viewing and updating draw details, beginning at roughly 4:03 PM CT on October 26, 2026. Thank you for your patience. We apologize for any inconvenience this caused.
Minor October 23, 2026 Some CLA+ users unable to see draws 2h 53m Construction Loan Administration (CLA) (Project Administration), Construction Loan Administration + (Project Administration), Construction Financials (Project Administration)
Started Oct 23, 2026, 05:11 PM UTC· resolved Oct 23, 2026, 08:04 PM UTC
- investigating Oct 23, 2026, 05:11 PM UTC
We are currently investigating the cause of an incident identified at 11:58 AM CDT on October 23, 2026, impacting CLA+, causing some users to see a blank draws view or be unable to find recently submitted draws in projects or deals. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- identified Oct 23, 2026, 05:37 PM UTC
We have identified the cause of the incident causing some CLA+ users to see a blank draws view or be unable to find previously submitted draws, beginning at approximately 11:59 AM CDT on October 23, 2026. The issue is limited to how draws are displayed, and we have no indication that the underlying draw data was affected. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- monitoring Oct 23, 2026, 07:30 PM UTC
At approximately 2:10 PM CT we implemented a fix for the incident that caused issues with draw visibility across CLA+ beginning at roughly 11:59 AM CT on 10/23/2026. Pre-existing draws may still appear missing or incomplete while the fix applies to the full set of historical draws. No data was lost or compromised for the duration of this incident -- impact was limited to visibility of the draws only. We’ll share another update once restoration is complete. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Oct 23, 2026, 08:04 PM UTC
As of 3:00 PM CT, we have confirmed full resolution for the incident that caused issues with draw visibility across CLA+ beginning at roughly 11:59 AM CT on 10/23/2026. No data was lost or compromised for the duration of this incident -- impact was limited to visibility of the draws only. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Oct 23, 2026, 08:04 PM UTC
As of 3:00 PM CT, we have confirmed full resolution for the incident that caused issues with draw visibility across CLA+ beginning at roughly 11:59 AM CT on 10/23/2026. No data was lost or compromised for the duration of this incident -- impact was limited to visibility of the draws only. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Minor October 8, 2026 Login Issues for Newly Registered CLA Users 2h 3m Built Platform (Authentication and User Management)
Started Oct 08, 2026, 06:39 PM UTC· resolved Oct 08, 2026, 08:42 PM UTC
- identified Oct 08, 2026, 06:39 PM UTC
At 1:29 CT on 10/8, we identified an incident in CLA that is preventing newly registered users from logging in, and we are actively investigating. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and we appreciate your patience.
- identified Oct 08, 2026, 07:28 PM UTC
As of 2:26 PM CT on 10/8, we are still actively investigating an identified issue in CLA that is preventing newly registered users from logging in. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and we appreciate your patience.
- resolved Oct 08, 2026, 08:42 PM UTC
As of 3:38 PM CT on 10/8, we have confirmed resolution of the issue in CLA that was preventing newly registered users from logging in. Affected users should now be able to register and sign in to their Built account successfully. We apologize for any inconvenience this caused and thank you for your patience.
- resolved Oct 08, 2026, 08:42 PM UTC
As of 3:38 PM CT on 10/8, we have confirmed resolution of the issue in CLA that was preventing newly registered users from logging in. Affected users should now be able to register and sign in to their Built account successfully. We apologize for any inconvenience this caused and thank you for your patience.
Minor October 8, 2026 Degraded Performance: AI Extraction 2h 24m Construction Loan Administration (CLA) (Client Data Integrations), Construction Loan Administration (CLA) (AI Draw Agent), Construction Financials (Payments), Construction Loan Administration (CLA) (Project Administration) and 13 more
Started Oct 08, 2026, 03:59 PM UTC· resolved Oct 08, 2026, 06:24 PM UTC
- investigating Oct 08, 2026, 03:59 PM UTC
We are investigating an incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to identify the cause and restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
- identified Oct 08, 2026, 04:03 PM UTC
We have identified the cause of an incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to identify the cause and restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
- identified Oct 08, 2026, 04:27 PM UTC
As of 11:17 AM CT, our team is deploying a fix to resolve the incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Users leveraging these flows may find that the processing step hangs indefinitely. Our team is working to restore normal service as quickly as possible. We apologize for the disruption and will share another update as soon as we have more information.
- monitoring Oct 08, 2026, 04:53 PM UTC
At approximately 11:50 AM CT, we implemented a fix to resolve the incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Our team is working to restore normal service as quickly as possible. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Oct 08, 2026, 06:24 PM UTC
As of 12:01 PM Central, we resolved the incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Expected functionality has been restored. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Oct 08, 2026, 06:24 PM UTC
As of 12:01 PM Central, we resolved the incident affecting AI extraction flows, first identified at 10:38 AM Central on Thursday, 10/8. Expected functionality has been restored. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Minor October 7, 2026 Lien Waiver Generation Issues (LWIO) 1h 35m Construction Financials (Lien Waiver Management), Lien Waiver Management (Lien Waiver Management), Lien Waivers, Compliance and Payments (Lien Waiver Management), Lien Waivers (Legacy) (Lien Waiver Management)
Started Oct 07, 2026, 07:11 PM UTC· resolved Oct 07, 2026, 08:46 PM UTC
- investigating Oct 07, 2026, 07:11 PM UTC
We are currently investigating an incident identified at 1:57 PM CT on 10/7 that is impacting LWIO, causing intermittent failures when creating lien waivers, including errors and requests that time out. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- monitoring Oct 07, 2026, 07:48 PM UTC
At approximately 2:43 PM CT on 10/7, we implemented a fix for the incident that caused lien waiver generation in LWIO to time out or fail, beginning at roughly 1:57 PM CT on 10/7. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Oct 07, 2026, 08:46 PM UTC
As of 3:45 PM CT on 10/7, we've confirmed full resolution of the issue causing lien waiver generation in LWIO to time out or fail, beginning at roughly 1:57 PM CT on 10/7. Thank you for your patience. We apologize for any inconvenience this caused.
- resolved Oct 07, 2026, 08:46 PM UTC
As of 3:45 PM CT on 10/7, we've confirmed full resolution of the issue causing lien waiver generation in LWIO to time out or fail, beginning at roughly 1:57 PM CT on 10/7. Thank you for your patience. We apologize for any inconvenience this caused.
Minor October 5, 2026 Issue with Funds Destination in CLA+ 1h 14m Construction Loan Administration + (Draw & Budget Management), Construction Loan Administration (CLA) (Draw & Budget Management), Construction Financials (Draw & Budget Management)
Started Oct 05, 2026, 06:29 PM UTC· resolved Oct 05, 2026, 07:43 PM UTC
- investigating Oct 05, 2026, 06:29 PM UTC
We are investigating an incident affecting Funds Destinations in CLA+, first identified at 1:24 PM Central on Monday, October 5. The cause has not yet been determined, and we don't have an estimated time to resolution at this time. We'll share updates as soon as we have them. Thank you for your patience while we work to resolve this.
- investigating Oct 05, 2026, 07:02 PM UTC
We are investigating an incident affecting Funds Destinations in CLA+, first identified at 1:24 PM Central on Monday, October 5. The cause has not yet been determined, and we don't have an estimated time to resolution at this time. We'll share updates as soon as we have them. Thank you for your patience while we work to resolve this.
- investigating Oct 05, 2026, 07:03 PM UTC
We are investigating an incident affecting Funds Destinations in CLA+, first identified at 1:24 PM Central on Monday, October 5. The cause has not yet been determined, and we don't have an estimated time to resolution at this time. We'll share updates as soon as we have them. Thank you for your patience while we work to resolve this.
- monitoring Oct 05, 2026, 07:17 PM UTC
As of 2:16 PM Central, we are monitoring an incident affecting Funds Destinations in CLA+, first identified at 1:24 PM Central on Monday, October 5. Core functionality has been restored, though the cause has not yet been fully determined. Thank you for your patience as we work toward full resolution.
- resolved Oct 05, 2026, 07:43 PM UTC
As of 2:41 PM Central, the incident affecting Funds Destinations in CLA+, first identified at 1:24 PM Central on Monday, October 5, has been resolved and full functionality is restored. Thank you for your patience while we worked through this.
- resolved Oct 05, 2026, 07:43 PM UTC
As of 2:41 PM Central, the incident affecting Funds Destinations in CLA+, first identified at 1:24 PM Central on Monday, October 5, has been resolved and full functionality is restored. Thank you for your patience while we worked through this.
Minor September 2, 2026 Degraded Performance with Reporting and Files 2h 41m Construction Loan Administration (CLA) (Client Data Integrations), Construction Loan Administration + (Client Data Integrations)
Started Sep 02, 2026, 07:48 PM UTC· resolved Sep 02, 2026, 10:30 PM UTC
- investigating Sep 02, 2026, 07:48 PM UTC
We are currently investigating the cause of an incident identified at 2:13PM CT on September 2nd impacting reports or files being delivered to our server that need to be picked up via SFTP, causing issues locating files on the Built server that were uploaded by a Built Pipeline. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- identified Sep 02, 2026, 08:04 PM UTC
We've identified the root cause of the file-location issues affecting the Built server beginning at roughly 2:13PM CT on September 2nd. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- monitoring Sep 02, 2026, 09:35 PM UTC
At approximately 4:25PM CT we implemented a file visibility fix for the file-location issues impacting reports or files being delivered to our server that need to be picked up via SFTP beginning at roughly 2:13PM CT on September 2nd. There was no data loss during this time. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Sep 02, 2026, 10:30 PM UTC
As of 5:25PM CT on September 2nd we’ve confirmed full resolution of the issue impacting reports or files being delivered to our server that need to be picked up via SFTP beginning at roughly 2:13PM CT on September 2nd. There was no data loss during this time. Thank you for your patience. We apologize for any inconvenience this caused.
- resolved Sep 02, 2026, 10:30 PM UTC
As of 5:25PM CT on September 2nd we’ve confirmed full resolution of the issue impacting reports or files being delivered to our server that need to be picked up via SFTP beginning at roughly 2:13PM CT on September 2nd. There was no data loss during this time. Thank you for your patience. We apologize for any inconvenience this caused.
Minor September 1, 2026 Third Party Outage - QuickBooks 14h 28m Construction Financials (Payments), Construction Financials (Invoice Management), Lien Waiver Management (Payments), Lien Waivers, Compliance and Payments (Invoice Management) and 1 more
Started Sep 01, 2026, 09:21 PM UTC· resolved Sep 02, 2026, 11:50 AM UTC
- identified Sep 01, 2026, 09:21 PM UTC
We have identified an outage with QuickBooks/Intuit API that is impacting Built Integrations for Invoice and Payment syncing across Construction Financials and Lien Waiver Management beginning at roughly 3PM CT on September 1st. They are working on a solution that will restore full functionality. Any invoices created and payments sent during this outage will not sync to QuickBooks. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- monitoring Sep 02, 2026, 11:40 AM UTC
At approximately 11:19 PM on Tuesday, Sept. 1st QuickBooks/Intuit implemented a fix for the incident which impacted Built Integrations for Invoice and Payment syncing across Construction Financials and Lien Waiver Management at roughly 3PM CT on September 1st. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Sep 02, 2026, 11:50 AM UTC
As of 6:45AM CT on September 2nd we’ve confirmed full resolution of the QuickBooks/Intuit API outage impacting Built Integrations for Invoice and Payment syncing across Construction Financials and Lien Waiver Management at roughly 3PM CT on September 1st. If you experience any issues with Invoice and Payment syncing across Construction Financials and Lien Waiver Management please contact our Support team via email: [email protected] or call (800)655-8138. Thank you for your patience. We apologize for any inconvenience this may have caused.
- resolved Sep 02, 2026, 11:50 AM UTC
As of 6:45AM CT on September 2nd we’ve confirmed full resolution of the QuickBooks/Intuit API outage impacting Built Integrations for Invoice and Payment syncing across Construction Financials and Lien Waiver Management at roughly 3PM CT on September 1st. If you experience any issues with Invoice and Payment syncing across Construction Financials and Lien Waiver Management please contact our Support team via email: [email protected] or call (800)655-8138. Thank you for your patience. We apologize for any inconvenience this may have caused.
Minor August 24, 2026 Email Notifications Not Sending 2h 4m Deal Management (Deal Management), Built Platform (Authentication and User Management), Built Platform (File Service), Built Platform (Notifications) and 26 more
Started Aug 24, 2026, 01:07 PM UTC· resolved Aug 24, 2026, 03:11 PM UTC
- investigating Aug 24, 2026, 01:07 PM UTC
We are currently investigating the cause of an incident identified at 7:45 AM CST on August 24, 2026, impacting email notifications, password resets, alerts, scheduled reports, and other email notifications to fail to send. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- identified Aug 24, 2026, 02:20 PM UTC
We have identified the cause of the incident causing email notification delivery issues beginning at roughly 7:45 AM CST on August 24, 2026. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- identified Aug 24, 2026, 02:33 PM UTC
We have identified the cause of the incident causing email notification delivery issues beginning at roughly 7:45 AM CST on August 24, 2026. Any emails or notifications that failed to send during this time will be automatically retried once the issue is resolved. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- resolved Aug 24, 2026, 03:11 PM UTC
As of 9:52 AM CST on August 24, 2026, we've confirmed resolution of the email notification delivery issues that began at roughly 7:45 AM CST on August 24, 2026. We are now working to resend any email notifications that weren't sent during the incident. No action is needed on your end. Thank you for your patience. We apologize for any inconvenience this caused.
- resolved Aug 24, 2026, 03:11 PM UTC
As of 9:52 AM CST on August 24, 2026, we've confirmed resolution of the email notification delivery issues that began at roughly 7:45 AM CST on August 24, 2026. We are now working to resend any email notifications that weren't sent during the incident. No action is needed on your end. Thank you for your patience. We apologize for any inconvenience this caused.
Minor August 18, 2026 Draw Agent is down 40m Construction Loan Administration (CLA) (AI Draw Agent)
Started Aug 18, 2026, 03:14 PM UTC· resolved Aug 18, 2026, 03:54 PM UTC
- investigating Aug 18, 2026, 03:14 PM UTC
We are currently investigating the cause of an incident identified at 10:03 AM CT on August 18. 2026, impacting the CLA Draw Agent, causing draw agent functionality to be unavailable. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- resolved Aug 18, 2026, 03:54 PM UTC
As of 10:36 AM CT on 8/18/2026, we've confirmed full resolution of the Draw Agent outage that began at 10:03 AM CT. No action is needed on your end. Once we re-run the agent on the affected draws, you'll see the results automatically. Thank you for your patience. We apologize for any inconvenience this caused.
- resolved Aug 18, 2026, 03:54 PM UTC
As of 10:36 AM CT on 8/18/2026, we've confirmed full resolution of the Draw Agent outage that began at 10:03 AM CT. No action is needed on your end. Once we re-run the agent on the affected draws, you'll see the results automatically. Thank you for your patience. We apologize for any inconvenience this caused.
Minor August 7, 2026 Third-Party Vendor Outage - Document Issues 2d 18h Construction Financials (Payments), Construction Loan Administration (CLA) (Project Administration), Construction Loan Administration + (Project Administration), Construction Financials (Commitment Management) and 10 more
Started Aug 07, 2026, 06:57 PM UTC· resolved Aug 10, 2026, 01:18 PM UTC
- monitoring Aug 07, 2026, 06:57 PM UTC
We are currently monitoring an incident identified at 1:42 PM Central on Fri, 8/7, affecting Construction Financials and Lien Waiver Compliance and Payments due to a third-party vendor issue, with impacts to document signing and downloading. We appreciate your patience while we work to resolve the issue.
- monitoring Aug 07, 2026, 10:30 PM UTC
An incident was identified at 1:42 PM Central on Fri, 8/7, affecting Construction Financials and Lien Waiver Compliance and Payments due to a third-party vendor issue, with impacts to document signing and downloading. As of 5:24 PM Central on 8/7, we believe the issue has been resolved. We will continue to monitor the situation, and we appreciate your patience. We apologize for any inconvenience this may have caused.
- resolved Aug 10, 2026, 01:18 PM UTC
The incident identified on Friday, 8/7, with impacts to document signing and downloading, has been fully resolved. All feature capabilities for Construction Financials and Lien Waiver Compliance and Payments have been restored. We appreciate your patience and apologize for any inconvenience this may have caused
- resolved Aug 10, 2026, 01:18 PM UTC
The incident identified on Friday, 8/7, with impacts to document signing and downloading, has been fully resolved. All feature capabilities for Construction Financials and Lien Waiver Compliance and Payments have been restored. We appreciate your patience and apologize for any inconvenience this may have caused
Minor August 4, 2026 Latency and errors affecting CLA, CLA+ and Construction Financials 1h 27m Built Platform (Authentication and User Management), Built Platform (File Service), Built Platform (Notifications), Construction Loan Administration (CLA) (Client Data Integrations) and 19 more
Started Aug 04, 2026, 03:10 PM UTC· resolved Aug 04, 2026, 04:38 PM UTC
- investigating Aug 04, 2026, 03:10 PM UTC
We are currently investigating an incident identified at 9:57 AM CT on 8/4 that is impacting CLA, CLA+ and Construction Financials, causing latency and errors across portions of the product. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
- monitoring Aug 04, 2026, 03:36 PM UTC
At approximately 10:33 CT on 8/4, we implemented a fix for the latency issues across CLA, CLA+, and Construction Financials identified at roughly 9:58AM on 8/4. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Aug 04, 2026, 04:38 PM UTC
As of 11:38 AM CT on 8/4, we've confirmed resolution of the latency and error issues affecting CLA, CLA+, and Construction Financials that began at roughly 9:57 AM CT on 8/4. No action is required from you or your team. Thank you for your patience. We apologize for any inconvenience this caused.
- resolved Aug 04, 2026, 04:38 PM UTC
As of 11:38 AM CT on 8/4, we've confirmed resolution of the latency and error issues affecting CLA, CLA+, and Construction Financials that began at roughly 9:57 AM CT on 8/4. No action is required from you or your team. Thank you for your patience. We apologize for any inconvenience this caused.
Minor July 10, 2026 Authentication and Access Control Disruption 1h 37m Deal Management (Deal Management), Built Platform (Authentication and User Management), Built Platform (Networking & CDN), Built Platform (File Service) and 28 more
Started Jul 10, 2026, 07:40 PM UTC· resolved Jul 10, 2026, 09:17 PM UTC
- investigating Jul 10, 2026, 07:40 PM UTC
We are currently investigating an incident identified at 2:08 PM CT on 7/10 that is impacting all Built products, causing unexpected authentication prompts and unintended changes to feature access for some users. This incident was triggered by an outage from LaunchDarkly, a third-party provider. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- resolved Jul 10, 2026, 09:17 PM UTC
At 3:18 PM CT on July 10, 2026, LaunchDarkly, our third-party feature flag provider, resolved the outage that was causing unexpected authentication prompts and unintended changes to feature access across Built products, beginning at roughly 2:08 PM CT on July 10, 2026. Our services have been restarted and are recovering, with full recovery confirmed at 4:00 PM CT. We are closely monitoring the situation to confirm the issue is fully resolved. No action is required on your part. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Minor June 29, 2026 Draw Request Submission Errors 33m Construction Loan Administration (CLA) (Draw & Budget Management), Construction Financials (Draw & Budget Management)
Started Jun 29, 2026, 07:36 PM UTC· resolved Jun 29, 2026, 08:10 PM UTC
- investigating Jun 29, 2026, 07:36 PM UTC
We are currently investigating the cause of an incident identified at 2:00 PM CDT on June 29, 2026 impacting the Built borrower portal (CLA), causing issues with draw request submissions - users are unable to complete draw submissions and receive an error when clicking "Submit". At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- identified Jun 29, 2026, 07:44 PM UTC
We have identified the cause of the incident causing draw request submission issues across the CLA borrower portal beginning at roughly 2:00 PM CDT on June 29, 2026. We are working on a solution that will restore full functionality.We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- monitoring Jun 29, 2026, 08:03 PM UTC
At approximately 2:55 PM CDT on June 29, 2026 we implemented a fix for the incident that caused draw request submission issues across the CLA borrower portal beginning at roughly 2:00 PM CDT on June 29, 2026. We are closely monitoring the situation to ensure the issue is fully resolved. Action required: If you attempted to submit a draw request during the outage window and received a "Failed to submit draw(s)" error, please refresh your browser session and re-submit your draw request. Draw requests that failed during the incident were not saved and will need to be re-entered. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Jun 29, 2026, 08:10 PM UTC
As of 3:05 PM CDT on June 29, 2026 we've confirmed full resolution of the draw request submission issues impacting the CLA borrower portal beginning at roughly 2:00 PM CDT on June 29, 2026. Action required: If you attempted to submit a draw request during the outage window and received a "Failed to submit draw(s)" error, please refresh your browser session and re-submit your draw request. Draw requests that failed during the incident were not saved and will need to be re-entered. Thank you for your patience. We apologize for any inconvenience this caused.
Major June 24, 2026 Construction Released % Calculation Errors 1h 25m Construction Loan Administration (CLA) (Draw & Budget Management)
Started Jun 24, 2026, 11:58 PM UTC· resolved Jun 25, 2026, 01:23 AM UTC
- identified Jun 24, 2026, 11:58 PM UTC
We have identified the cause of an incident identified at 6:15pm CT on 06/24 impacting CLA, causing incorrect construction released percentage calculations when deposits outstanding are involved. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
Minor June 22, 2026 Reporting — Data Refresh Issue 41m Built Platform (Reporting & Analytics)
Started Jun 22, 2026, 06:43 PM UTC· resolved Jun 22, 2026, 07:25 PM UTC
- identified Jun 22, 2026, 06:43 PM UTC
We have identified an issue affecting reporting where certain visuals may fail to load. We have determined this is caused by an outage with a third-party provider beginning at roughly 12:30pm CT on 06/22. We apologize for any inconvenience and are actively monitoring for resolution. If data does load, it is accurate. We will update this page as soon as service is restored. Thank you for your understanding as we work to resolve the issue.
- monitoring Jun 22, 2026, 07:01 PM UTC
At approximately 2pm CT a fix was implemented for the incident that caused the data visualization issues affecting reporting beginning at roughly 12:30pm CT on 06/22. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Jun 22, 2026, 07:25 PM UTC
As of 2:30pm CT on 06/22 we’ve confirmed full resolution of the data visualization issues affecting reporting beginning at roughly 12:30pm CT on 06/22. Thank you for your patience. We apologize for any inconvenience this caused.
Minor June 17, 2026 Reporting intermittently accessible 4h 15m Built Platform (Reporting & Analytics)
Started Jun 17, 2026, 01:24 PM UTC· resolved Jun 17, 2026, 05:40 PM UTC
- investigating Jun 17, 2026, 01:24 PM UTC
We are currently investigating the cause of an incident identified at 7 AM CT on 6/17 impacting reporting across all Built products, rendering Reporting inaccessible for some users. However, it appears that scheduled reports are still being delivered. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- monitoring Jun 17, 2026, 03:03 PM UTC
At approximately 9:40 AM CT on June 17, 2026, we implemented a fix for the incident that caused reporting to be inaccessible across Built products beginning at roughly 7:00 AM CT on June 17, 2026. We are closely monitoring the situation to ensure the issue is fully resolved. No action is required from your team at this time. Reporting should now be accessible across all reporting tabs. Please note that Scheduled Exports were not impacted during this incident and all scheduled reports were delivered as expected. If you continue to experience issues, please reach out to your Built support contact. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Jun 17, 2026, 05:40 PM UTC
As of 12:30 PM CT we’ve confirmed full resolution of the issue that impacted reporting accessibility across all Built products beginning at roughly 7:00 AM CT on June 17. No action is required from you or your team. Please note that Scheduled Exports were not impacted during this incident and all scheduled reports were delivered as expected. Thank you for your patience. We apologize for any inconvenience this caused.
Minor June 10, 2026 Vendors Cannot Submit Order in CLA+ 2h 29m Construction Loan Administration (CLA) (Draw & Budget Management), Construction Loan Administration + (Automated File Transfer), Construction Loan Administration + (Client Data Integrations), Construction Loan Administration + (Marketplace Ordering & Fulfillment) and 2 more
Started Jun 10, 2026, 02:14 PM UTC· resolved Jun 10, 2026, 04:44 PM UTC
- identified Jun 10, 2026, 02:14 PM UTC
We have identified the cause of an incident identified at 8:55am CT impacting a vendor's ability to submit CLA+ orders. At this time we know the cause of the incident and we are working on deploying a resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- monitoring Jun 10, 2026, 03:26 PM UTC
At approximately 10:20am CT on June 10th 2026 we implemented a fix for the incident that caused an issue with vendors being able to submit orders in CLA+ beginning at 9:55am CT on June 10th 2026. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Jun 10, 2026, 04:44 PM UTC
At approximately 11:32am CT on June 10th we implemented a fix for the incident that caused an issue with vendors being able to submit orders in CLA+. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Minor April 23, 2026 Legacy Lien Waivers Loading a Blank Page 25m Deal Management (Deal Management), Built Platform (Authentication and User Management), Built Platform (Networking & CDN), Built Platform (File Service) and 26 more
Started Apr 23, 2026, 12:45 PM UTC· resolved Apr 23, 2026, 01:10 PM UTC
- investigating Apr 23, 2026, 12:45 PM UTC
We are currently investigating the cause of an incident identified at 7:45 AM CT on 4/23/2026 impacting our legacy lien waivers platform, causing issues loading the application. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- resolved Apr 23, 2026, 01:10 PM UTC
As of 8:10 AM CT on 4/23/2026 we’ve confirmed full resolution of the loading issues impacting our legacy lien waivers platform beginning at roughly 3:45 PM CT on 4/22/2026. Thank you for your patience. We apologize for any inconvenience this caused.
Minor April 21, 2026 Integration Pipeline Failures 1h 8m Construction Loan Administration + (Client Data Integrations)
Started Apr 21, 2026, 02:38 PM UTC· resolved Apr 21, 2026, 03:46 PM UTC
- investigating Apr 21, 2026, 02:38 PM UTC
We are currently investigating the cause of an incident identified at 9 AM CT on 04/21 leading to integration pipeline failures. We are working on a solution that will restore full functionality. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- identified Apr 21, 2026, 03:15 PM UTC
We have identified the cause of the incident leading to integration pipeline failures that was identified at 9 AM CT on 04/21. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- monitoring Apr 21, 2026, 03:32 PM UTC
At approximately 10:30 AM CT on 04/21 we implemented a fix for the incident that led to integration pipeline failures that was identified at 9 AM CT on 04/21. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Apr 21, 2026, 03:46 PM UTC
As of 10:45 AM CT on 04/21 we’ve confirmed full resolution of the issue that led to integration pipeline failures that was identified at 9 AM CT on 04/21. Thank you for your patience. We apologize for any inconvenience this caused.
Minor April 10, 2026 Issues viewing inspections schedule in BIA app 1h 40m Built Inspect App
Started Apr 10, 2026, 01:40 PM UTC· resolved Apr 10, 2026, 03:20 PM UTC
- identified Apr 10, 2026, 01:40 PM UTC
We have identified the cause of the incident causing some inspectors not to be able to view their inspections on the schedule within the BIA app beginning on 4/10/2026. We are working on a solution that will restore full functionality. In the meantime, you can view and upload inspections through the website as usual. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- resolved Apr 10, 2026, 03:20 PM UTC
As of 10 AM CT on 4/10/2026 we’ve confirmed full resolution of the issue impacting inspectors' ability to view inspections on the schedule within the Built Inspect app, beginning on 4/9/2026. Thank you for your patience. We apologize for any inconvenience this caused.
Minor March 31, 2026 Legacy Lien Waivers (lienwaivers.io) Waiver Upload Issues 2h 16m Lien Waivers (Legacy) (Lien Waiver Management)
Started Mar 31, 2026, 07:23 PM UTC· resolved Mar 31, 2026, 09:40 PM UTC
- investigating Mar 31, 2026, 07:23 PM UTC
We are currently investigating the cause of an incident identified at approximately 2:00 PM CT on 3/31/2026 impacting our legacy lien waivers solution (lienwaivers.io), causing issues with manually uploading signed waivers and importing new waivers via Excel/CSV import. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.
- monitoring Mar 31, 2026, 09:20 PM UTC
At approximately 4:15 PM CT 3/31/2026 we implemented a fix for the incident that caused issues with manually uploading signed waivers and importing new waivers via Excel/CSV import, impacting our legacy lien waivers solution (lienwaivers.io), starting at 2:00 PM CT 3/31/2026. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Mar 31, 2026, 09:40 PM UTC
As of 4:40 PM CT on 3/31/2026 we’ve confirmed full resolution of the issues with manually uploading signed waivers and importing new waivers via Excel/CSV import impacting our legacy lien waivers solution (lienwaivers.io: http://lienwaivers.io), beginning on 3/24/2026. Thank you for your patience. We apologize for any inconvenience this caused.
Minor March 18, 2026 Temporary Integration Outage in CLA+ and Deal Management 37m Deal Management (Deal Management), Construction Loan Administration + (Client Data Integrations)
Started Mar 18, 2026, 04:47 PM UTC· resolved Mar 18, 2026, 05:24 PM UTC
- identified Mar 18, 2026, 04:47 PM UTC
We have identified the cause of the incident causing integrations issues in CLA+ and Deal Management products beginning 3/17/26 at 11:30AM EDT. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- resolved Mar 18, 2026, 05:24 PM UTC
As of 1:20PM EDT on 3/18/26 we’ve confirmed full resolution of the issue causing integrations issues in CLA+ and Deal Management products beginning 3/17/26 at 11:30AM EDT. Any integrations that encountered issues in this timeline have been successfully re-run. Thank you for your patience. We apologize for any inconvenience this caused.
Minor March 18, 2026 Release of Retainage Blocked CLA+ 2h 57m Construction Loan Administration + (Project Administration), Construction Financials (Draw & Budget Management), Construction Financials (Project Administration)
Started Mar 18, 2026, 03:29 PM UTC· resolved Mar 18, 2026, 06:27 PM UTC
- identified Mar 18, 2026, 03:29 PM UTC
We have identified an issue blocking retainage from being released in CLA+. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
- monitoring Mar 18, 2026, 05:44 PM UTC
At approximately 12:42 PM CT we implemented a fix for the issue blocking retainage from being released in CLA+. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.
- resolved Mar 18, 2026, 06:27 PM UTC
As of 1:25 PM CT we've confirmed full resolution the issue blocking retainage from being released in CLA+. Thank you for your patience. We apologize for any inconvenience this caused.