Built Technologies experienced a minor incident on August 24, 2026 affecting Deal Management and Authentication and User Management and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 01:07 PM UTC
Status: Investigating We are currently investigating the cause of an incident identified at 7:45 AM CST on August 24, 2026, impacting email notifications, password resets, alerts, scheduled reports, and other email notifications to fail to send. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue. Affected components Compliance Management (Degraded performance) Lien Waiver Management (Degraded performance) AI Draw Agent (Degraded performance) Client Data Integrations (Degraded performance) Inspection and Progress Reporting (Degraded performance) Draw & Budget Management (Degraded performance) Reporting & Analytics (Degraded performance) Procore (Degraded performance) Project Administration (Degraded performance) Draw & Budget Management (Degraded performance) LWIO <> Procore Connector (Degraded performance) Notifications (Degraded performance) Authentication and User Management (Degraded performance) Lien Waiver Management (Degraded performance) Client Data Integrations (Degraded performance) File Service (Degraded performance) Payments (Degraded performance) Networking & CDN (Degraded performance) Lien Waiver Management (Degraded performance) Deal Management (Degraded performance) Invoice Management (Degraded performance) Draw & Budget Management (Degraded performance) Marketplace Ordering & Fulfillment (Degraded performance) Lien Waiver Management (Degraded performance) Project Administration (Degraded performance) Payments (Degraded performance) Quickbooks Online (Degraded performance) Automated File Transfer (Degraded performance) Invoice Management (Degraded performance) Add-in (Degraded performance) Payments (Degraded performance) Diligence Services (Degraded performance) nCino (Degraded performance) Commitment Management (Degraded performance) Project Administration (Degraded performance) LWCP <> Procore Connector (Degraded performance) Yardi (Degraded performance)
- identified Aug 24, 2026, 02:20 PM UTC
Status: Identified We have identified the cause of the incident causing email notification delivery issues beginning at roughly 7:45 AM CST on August 24, 2026. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue. Affected components Procore (Degraded performance) Lien Waiver Management (Degraded performance) Draw & Budget Management (Degraded performance) Automated File Transfer (Degraded performance) Diligence Services (Degraded performance) nCino (Degraded performance) Project Administration (Degraded performance) Payments (Degraded performance) Quickbooks Online (Degraded performance) Yardi (Degraded performance) Add-in (Degraded performance) Compliance Management (Degraded performance) Project Administration (Degraded performance) Client Data Integrations (Degraded performance) Commitment Management (Degraded performance) Invoice Management (Degraded performance) LWIO <> Procore Connector (Degraded performance) Networking & CDN (Degraded performance) Project Administration (Degraded performance) File Service (Degraded performance) AI Draw Agent (Degraded performance) Authentication and User Management (Degraded performance) Reporting & Analytics (Degraded performance) Invoice Management (Degraded performance) Draw & Budget Management (Degraded performance) Marketplace Ordering & Fulfillment (Degraded performance) LWCP <> Procore Connector (Degraded performance) Lien Waiver Management (Degraded performance) Client Data Integrations (Degraded performance) Lien Waiver Management (Degraded performance) Notifications (Degraded performance) Payments (Degraded performance) Payments (Degraded performance) Lien Waiver Management (Degraded performance) Deal Management (Degraded performance) Inspection and Progress Reporting (Degraded performance) Draw & Budget Management (Degraded performance)
- identified Aug 24, 2026, 02:33 PM UTC
Status: Identified We have identified the cause of the incident causing email notification delivery issues beginning at roughly 7:45 AM CST on August 24, 2026. Any emails or notifications that failed to send during this time will be automatically retried once the issue is resolved. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue. Affected components Project Administration (Degraded performance) Inspection and Progress Reporting (Degraded performance) Payments (Degraded performance) Authentication and User Management (Degraded performance) nCino (Degraded performance) Commitment Management (Degraded performance) Compliance Management (Degraded performance) Draw & Budget Management (Degraded performance) Deal Management (Degraded performance) Quickbooks Online (Degraded performance) Project Administration (Degraded performance) Invoice Management (Degraded performance) Payments (Degraded performance) Notifications (Degraded performance) Yardi (Degraded performance) Project Administration (Degraded performance) Procore (Degraded performance) Automated File Transfer (Degraded performance) Client Data Integrations (Degraded performance) LWIO <> Procore Connector (Degraded performance) Networking & CDN (Degraded performance) Reporting & Analytics (Degraded performance) Add-in (Degraded performance) LWCP <> Procore Connector (Degraded performance) Lien Waiver Management (Degraded performance) Client Data Integrations (Degraded performance) Draw & Budget Management (Degraded performance) Draw & Budget Management (Degraded performance) Lien Waiver Management (Degraded performance) AI Draw Agent (Degraded performance) Invoice Management (Degraded performance) Lien Waiver Management (Degraded performance) Marketplace Ordering & Fulfillment (Degraded performance) File Service (Degraded performance) Payments (Degraded performance) Lien Waiver Management (Degraded performance) Diligence Services (Degraded performance)
- resolved Aug 24, 2026, 03:11 PM UTC
Status: Resolved As of 9:52 AM CST on August 24, 2026, we've confirmed resolution of the email notification delivery issues that began at roughly 7:45 AM CST on August 24, 2026. We are now working to resend any email notifications that weren't sent during the incident. No action is needed on your end. Thank you for your patience. We apologize for any inconvenience this caused. Affected components Payments (Operational) Quickbooks Online (Operational) Lien Waiver Management (Operational) LWIO <> Procore Connector (Operational) Draw & Budget Management (Operational) Marketplace Ordering & Fulfillment (Operational) Lien Waiver Management (Operational) Invoice Management (Operational) AI Draw Agent (Operational) Notifications (Operational) Procore (Operational) LWCP <> Procore Connector (Operational) Payments (Operational) Networking & CDN (Operational) Lien Waiver Management (Operational) Client Data Integrations (Operational) Deal Management (Operational) Authentication and User Management (Operational) Invoice Management (Operational) nCino (Operational) Project Administration (Operational) Inspection and Progress Reporting (Operational) Reporting & Analytics (Operational) Commitment Management (Operational) Draw & Budget Management (Operational) Lien Waiver Management (Operational) Yardi (Operational) Add-in (Operational) Compliance Management (Operational) Project Administration (Operational) Diligence Services (Operational) Project Administration (Operational) Automated File Transfer (Operational) Client Data Integrations (Operational) File Service (Operational) Draw & Budget Management (Operational) Payments (Operational)