Built Technologies incident
Authentication and Access Control Disruption
Built Technologies experienced a minor incident on July 10, 2026 affecting Deal Management and Authentication and User Management and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 07:40 PM UTC
Status: Investigating We are currently investigating an incident identified at 2:08 PM CT on 7/10 that is impacting all Built products, causing unexpected authentication prompts and unintended changes to feature access for some users. This incident was triggered by an outage from LaunchDarkly, a third-party provider. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue. Affected components File Service (Degraded performance) Nativ (Degraded performance) Inspection and Progress Reporting (Degraded performance) Lien Waiver Management (Degraded performance) LWCP <> Procore Connector (Degraded performance) Notifications (Degraded performance) Deal Management (Degraded performance) Draw & Budget Management (Degraded performance) Add-in (Degraded performance) Invoice Management (Degraded performance) Networking & CDN (Degraded performance) Draw & Budget Management (Degraded performance) LWIO <> Procore Connector (Degraded performance) Client Data Integrations (Degraded performance) Diligence Services (Degraded performance) Payments (Degraded performance) Yardi (Degraded performance) Project Administration (Degraded performance) Automated File Transfer (Degraded performance) Payments (Degraded performance) Procore (Degraded performance) Quickbooks Online (Degraded performance) Add-in (Degraded performance) Commitment Management (Degraded performance) Lien Waiver Management (Degraded performance) Project Administration (Degraded performance) Lien Waiver Management (Degraded performance) Authentication and User Management (Degraded performance) Client Data Integrations (Degraded performance) AI Draw Agent (Degraded performance) Lien Waiver Management (Degraded performance) Built Inspect App (Degraded performance) nCino (Degraded performance) Project Administration (Degraded performance) Marketplace Ordering & Fulfillment (Degraded performance) Payments (Degraded performance) Reporting & Analytics (Degraded performance) Invoice Management (Degraded performance) Compliance Management (Degraded performance) Draw & Budget Management (Degraded performance)
- resolved Jul 10, 2026, 09:17 PM UTC
Status: Resolved At 3:18 PM CT on July 10, 2026, LaunchDarkly, our third-party feature flag provider, resolved the outage that was causing unexpected authentication prompts and unintended changes to feature access across Built products, beginning at roughly 2:08 PM CT on July 10, 2026. Our services have been restarted and are recovering, with full recovery confirmed at 4:00 PM CT. We are closely monitoring the situation to confirm the issue is fully resolved. No action is required on your part. Thank you for your patience during this time. We apologize for any inconvenience this has caused. Affected components File Service (Operational) Payments (Operational) Deal Management (Operational) Payments (Operational) Authentication and User Management (Operational) Draw & Budget Management (Operational) Project Administration (Operational) Lien Waiver Management (Operational) Reporting & Analytics (Operational) nCino (Operational) Lien Waiver Management (Operational) Project Administration (Operational) Nativ (Operational) Add-in (Operational) Lien Waiver Management (Operational) Invoice Management (Operational) LWCP <> Procore Connector (Operational) Client Data Integrations (Operational) Notifications (Operational) Inspection and Progress Reporting (Operational) Draw & Budget Management (Operational) Compliance Management (Operational) Automated File Transfer (Operational) Networking & CDN (Operational) Diligence Services (Operational) Invoice Management (Operational) Yardi (Operational) Commitment Management (Operational) Built Inspect App (Operational) Client Data Integrations (Operational) Payments (Operational) Lien Waiver Management (Operational) LWIO <> Procore Connector (Operational) Draw & Budget Management (Operational) Procore (Operational) Quickbooks Online (Operational) Project Administration (Operational) AI Draw Agent (Operational) Add-in (Operational) Marketplace Ordering & Fulfillment (Operational)