Built Technologies incident
Degraded Performance with Reporting and Files
Built Technologies experienced a minor incident on September 2, 2026 affecting Client Data Integrations, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:48 PM UTC
Status: Investigating We are currently investigating the cause of an incident identified at 2:13PM CT on September 2nd impacting reports or files being delivered to our server that need to be picked up via SFTP, causing issues locating files on the Built server that were uploaded by a Built Pipeline. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue. Affected components Client Data Integrations (Degraded performance)
- identified Sep 02, 2026, 08:04 PM UTC
Status: Identified We've identified the root cause of the file-location issues affecting the Built server beginning at roughly 2:13PM CT on September 2nd. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue. Affected components Client Data Integrations (Degraded performance)
- monitoring Sep 02, 2026, 09:35 PM UTC
Status: Monitoring At approximately 4:25PM CT we implemented a file visibility fix for the file-location issues impacting reports or files being delivered to our server that need to be picked up via SFTP beginning at roughly 2:13PM CT on September 2nd. There was no data loss during this time. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused. Affected components Client Data Integrations (Operational)
- resolved Sep 02, 2026, 10:30 PM UTC
Status: Resolved As of 5:25PM CT on September 2nd we’ve confirmed full resolution of the issue impacting reports or files being delivered to our server that need to be picked up via SFTP beginning at roughly 2:13PM CT on September 2nd. There was no data loss during this time. Thank you for your patience. We apologize for any inconvenience this caused. Affected components Client Data Integrations (Operational)