Brivo had 26 outages in the last 2 years totaling 63h 6m of downtime — averaging 1.1 incidents per month.
There were 26 Brivo outages since June 12, 2025 totaling 63h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating tenant synchronization issues with some Entrata properties.
This is a configuration issue
We are currently working to resolve issues with Brivo Smart Home email communications. Customers may experience delays in receiving emails from Brivo Smart Home. This incident does not impact Brivo Access or Eagle Eye video.
This incident has been resolved.
We are currently investigating issues with our API. Integrations and our Mobile Applications may not be performing normally.
This incident has been resolved.
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
We have taken steps to resolve this issue and we are continuing to monitor the results.
This incident has been resolved.
We are currently investigating reports of increased errors with Brivo Security Suite and other Brivo services.
The issue has been identified, and we are implementing a fix.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
The issue has been identified and a fix is being implemented.
We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time.
This incident has been resolved.
We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the results
This incident has been resolved
From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.
We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.
All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience.
We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.
We have taken steps to resolve this issue and we are continuing to monitor the results.
This incident has been resolved.
We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We resolved an issue with being able to add Brivo Wallet Passes.
We are currently investigating an issue with Brivo Access. Users may experience latency related to panel changes and delayed events.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
Events and panel commands are processing normally.
We are aware of an issue affecting the retrieval of recorded Eagle Eye video and are currently investigating
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service. Users will experience issues viewing live and recorded video within Brivo Access.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where events are delayed in being ingested into Access.
The issue has been identified and a fix has been implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with EU users adding Wallet Passes on iOS. Existing Wallet Passes and all other Brivo Mobile Passes are working as expected on iOS. Brivo Mobile Passes and Google Wallet passes are working as expected on Android. All functionality in the US is working as expected.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating customer reports that they are sent to a blank page after logging into Brivo Access.
We are rolling back to the previous version of the Access release from this morning.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a partial outage affecting some Brivo Smart Home Gateways that rely on cell service. Gateways connected via Wi-Fi or Ethernet are not impacted. We're actively monitoring the situation with our cell service vendor.
A fix has been implemented by our cell service vendor, and we are monitoring the results.
This incident has been resolved.
We are currently investigating issues logging into Brivo Access, Brivo Access Mobile App, and Partner Portal in the Europe Region.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Brivo realtime database is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
Some of Brivo's services are currently affected by an outage at one of our service providers. Customers may experience difficulties using the Brivo Smart Home portal and Brivo Mobile Pass. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
Services have been fully restored, including all core and partner functionalities. We're now closely monitoring for continued stability.
We are continuing to monitor for any further issues.
Everything is fully operational