Brivo incident

Unable to Redeem Brivo Mobile Passes in EU

Major Resolved View vendor source →
Started
Feb 18, 2026, 11:30 AM UTC
Resolved
Feb 18, 2026, 02:26 PM UTC
Duration
2h 56m
Detected by Pingoru
Feb 18, 2026, 11:30 AM UTC

Affected components

Brivo Mobile PassBrivo Access Europe Region

Update timeline

  1. identified Feb 18, 2026, 12:20 PM UTC

    We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.

  2. monitoring Feb 18, 2026, 01:46 PM UTC

    We have taken steps to resolve this issue and we are continuing to monitor the results.

  3. resolved Feb 18, 2026, 02:26 PM UTC

    This incident has been resolved.

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