Brivo incident

Unable to add Wallet Passes on iOS devices in EU.

Minor Resolved View vendor source →

Brivo experienced a minor incident on September 23, 2025 affecting Brivo Mobile Pass, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 01:20 PM UTC
Resolved
Sep 23, 2025, 06:13 PM UTC
Duration
4h 53m
Detected by Pingoru
Sep 23, 2025, 01:20 PM UTC

Affected components

Brivo Mobile Pass

Update timeline

  1. investigating Sep 23, 2025, 01:20 PM UTC

    We are currently investigating an issue with EU users adding Wallet Passes on iOS. Existing Wallet Passes and all other Brivo Mobile Passes are working as expected on iOS. Brivo Mobile Passes and Google Wallet passes are working as expected on Android. All functionality in the US is working as expected.

  2. identified Sep 23, 2025, 02:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 23, 2025, 06:13 PM UTC

    This incident has been resolved.