Brivo incident

Some customers reporting blank page when logging into Brivo Access

Minor Resolved View vendor source →

Brivo experienced a minor incident on August 6, 2025 affecting Brivo Access United States Region, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 10:36 AM UTC
Resolved
Aug 06, 2025, 12:10 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 06, 2025, 10:36 AM UTC

Affected components

Brivo Access United States Region

Update timeline

  1. investigating Aug 06, 2025, 10:36 AM UTC

    We are currently investigating customer reports that they are sent to a blank page after logging into Brivo Access.

  2. identified Aug 06, 2025, 11:03 AM UTC

    We are rolling back to the previous version of the Access release from this morning.

  3. monitoring Aug 06, 2025, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 12:10 PM UTC

    This incident has been resolved.