Brivo incident

Eagle Eye Networks disruption

Minor Resolved View vendor source →

Brivo experienced a minor incident on November 4, 2025 affecting Video, lasting 12h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 01:49 PM UTC
Resolved
Nov 05, 2025, 02:12 AM UTC
Duration
12h 23m
Detected by Pingoru
Nov 04, 2025, 01:49 PM UTC

Affected components

Video

Update timeline

  1. investigating Nov 04, 2025, 01:49 PM UTC

    We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service. Users will experience issues viewing live and recorded video within Brivo Access.

  2. identified Nov 04, 2025, 02:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 05, 2025, 02:12 AM UTC

    This incident has been resolved.