Brivo experienced a major incident on July 28, 2025 affecting Brivo Smart Home, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Brivo Smart Home
Update timeline
- investigating Jul 28, 2025, 05:07 PM UTC
We are currently experiencing a partial outage affecting some Brivo Smart Home Gateways that rely on cell service. Gateways connected via Wi-Fi or Ethernet are not impacted. We're actively monitoring the situation with our cell service vendor.
- monitoring Jul 28, 2025, 08:34 PM UTC
A fix has been implemented by our cell service vendor, and we are monitoring the results.
- resolved Jul 28, 2025, 09:00 PM UTC
This incident has been resolved.