Issue with the Transactional SMS Statistics

Update timeline

1. investigating Apr 30, 2026, 03:49 AM UTC

   Status: Investigating We’ve detected an issue affecting Transactional SMS Statistics, and as a result, some customers may be experiencing disruptions while fetching the events. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional SMS (Degraded performance)

2. identified Apr 30, 2026, 03:55 AM UTC

   Status: Identified We have identified the cause of the issue affecting the Transactional SMS Events. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Transactional SMS (Degraded performance)

3. monitoring Apr 30, 2026, 04:11 AM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Transactional SMS (Degraded performance)

4. resolved Apr 30, 2026, 04:26 AM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional SMS (Operational)