Brevo experienced a minor incident on July 13, 2026 affecting Inbox and Calls and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 12:31 PM UTC
Status: Investigating We’ve detected an issue affecting AI chatbot, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Inbox (Degraded performance) Meetings (Degraded performance) Calls (Degraded performance)
- monitoring Jul 13, 2026, 12:40 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Inbox (Degraded performance) Meetings (Degraded performance) Calls (Degraded performance)
- resolved Jul 13, 2026, 12:50 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Inbox (Operational) Meetings (Operational) Calls (Operational)