Brevo experienced a minor incident on May 7, 2026 affecting SMS Campaigns and Transactional SMS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 04:46 PM UTC
Status: Investigating We’ve detected an issue affecting transactional and marketing SMS, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMS Campaigns (Degraded performance) Transactional SMS (Degraded performance)
- investigating May 07, 2026, 05:39 PM UTC
Status: Investigating We remain closely engaged with our third-party provider as they continue working toward a full resolution. Following the mitigations that have been implemented, newly submitted messages are now being processed successfully. Some customers may still experience delays with previously scheduled or queued messages. These messages will be delivered once services are fully restored. Affected components SMS Campaigns (Degraded performance) Transactional SMS (Degraded performance)
- identified May 07, 2026, 05:49 PM UTC
Status: Identified We have identified the root cause of the issue impacting SMS delivery. Our team is actively working with the third-party provider to implement a resolution. Mitigation steps have been applied, and newly submitted messages are being processed successfully. However, some customers may continue to experience delays with previously queued or scheduled messages until full service restoration is complete. We will continue to provide updates as progress is made. Affected components SMS Campaigns (Degraded performance) Transactional SMS (Degraded performance)
- resolved May 07, 2026, 07:28 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. If there are any previously queued messages that were not delivered, please reschedule them as needed. Thank you for your patience and understanding while we worked to resolve the issue. Affected components SMS Campaigns (Operational) Transactional SMS (Operational)