Brevo experienced a minor incident on July 16, 2026 affecting Transactional emails delivery and Transactional emails tracking links and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 06:28 AM UTC
Status: Investigating We have identified an issue impacting transactional email delivery, which may cause delays in transactional email sending for some customers. No emails have been lost, there is just a delay. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will continue to share updates as more information becomes available. Affected components Messaging API (Degraded performance) Transactional emails delivery (Degraded performance) SMTP (Degraded performance) Transactional SMS (Degraded performance) Transactional emails tracking links (Degraded performance)
- identified Jul 16, 2026, 06:36 AM UTC
Status: Identified We have identified the cause of the issue affecting transactional email services for some clients only. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Messaging API (Operational) Transactional emails delivery (Degraded performance) SMTP (Degraded performance) Transactional SMS (Operational) Transactional emails tracking links (Degraded performance)
- monitoring Jul 16, 2026, 06:38 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Messaging API (Operational) Transactional emails delivery (Degraded performance) SMTP (Degraded performance) Transactional SMS (Operational) Transactional emails tracking links (Degraded performance)
- resolved Jul 16, 2026, 06:42 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Messaging API (Operational) Transactional emails delivery (Operational) SMTP (Operational) Transactional SMS (Operational) Transactional emails tracking links (Operational)