BigLeaf Outage History

BigLeaf had 14 outages in the last 2 years totaling 123h 5m of downtime — averaging 0.6 incidents per month.

There were 14 BigLeaf outages since May 28, 2025 totaling 123h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigleaf.net

Notice April 30, 2026

Network Performance Issues - ATL

Detected by Pingoru: Apr 30, 2026, 05:53 PM UTC
Resolved: Apr 30, 2026, 08:00 PM UTC
Duration: 2h 6m

Affected: Gateway Cluster: Atlanta, GA

Timeline · 3 updates

investigating Apr 30, 2026, 05:53 PM UTC

We are currently investigating network congestion issues that are impacting a small subset of sites connected to our ATL gateway cluster. To verify if your site is impacted after logging into the Bigleaf Cloud Connect dashboard, follow this link to a filtered list of your accessible sites that are impacted by these issues.
monitoring Apr 30, 2026, 07:30 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 08:00 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Network Performance Issues - LAX

Detected by Pingoru: Feb 20, 2026, 07:00 PM UTC
Resolved: Feb 20, 2026, 09:30 PM UTC
Duration: 2h 29m

Affected: Gateway Cluster: Los Angeles, CA

Timeline · 3 updates

investigating Feb 20, 2026, 07:00 PM UTC

We are currently investigating network congestion issues that are impacting a subset of sites connected to our LAX gateway cluster.
monitoring Feb 20, 2026, 07:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 20, 2026, 09:30 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Bigleaf Cloud Connect Dashboard Slow or Unresponsive

Detected by Pingoru: Oct 02, 2025, 07:54 PM UTC
Resolved: Oct 02, 2025, 09:57 PM UTC
Duration: 2h 3m

Affected: Web Dashboard

Timeline · 3 updates

investigating Oct 02, 2025, 07:54 PM UTC

We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive.
monitoring Oct 02, 2025, 08:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 02, 2025, 09:57 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 26, 2025

Emergency Maintenance - Seattle PoP

Detected by Pingoru: Sep 26, 2025, 05:01 PM UTC
Resolved: Sep 26, 2025, 08:30 PM UTC
Duration: 3h 28m

Affected: Gateway Cluster: Seattle, WA

Timeline · 3 updates

investigating Sep 26, 2025, 05:01 PM UTC

We will be undergoing emergency maintenance in our Seattle Gateway Cluster. Expected Impact: No network connectivity impact is expected If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.
monitoring Sep 26, 2025, 06:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 26, 2025, 08:30 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 12, 2025

Missing Site Metrics

Detected by Pingoru: Sep 12, 2025, 12:41 PM UTC
Resolved: Sep 12, 2025, 02:30 PM UTC
Duration: 1h 48m

Affected: Web DashboardSite and Circuit Alerts

Timeline · 3 updates

investigating Sep 12, 2025, 12:41 PM UTC

We are currently investigating an issue with missing metrics and reporting in the Bigleaf Cloud Connect Dashboard.
monitoring Sep 12, 2025, 01:59 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 12, 2025, 02:30 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 11, 2025

Emergency Maintenance - Frankfurt, DE Gateway Cluster

Detected by Pingoru: Sep 11, 2025, 08:07 PM UTC
Resolved: Sep 11, 2025, 09:41 PM UTC
Duration: 1h 33m

Affected: Gateway Cluster: Frankfurt, DE

Timeline · 3 updates

investigating Sep 11, 2025, 08:07 PM UTC

We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.
monitoring Sep 11, 2025, 08:35 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 11, 2025, 09:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Bigleaf Cloud Connect Dashboard DOWN

Detected by Pingoru: Aug 22, 2025, 05:31 PM UTC
Resolved: Aug 22, 2025, 06:39 PM UTC
Duration: 1h 8m

Affected: Web Dashboard

Timeline · 3 updates

investigating Aug 22, 2025, 05:31 PM UTC

We are currently investigating slowness and intermittent responsiveness with our Bigleaf Cloud Connect Dashboard. Network connectivity is not affected.
monitoring Aug 22, 2025, 05:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 22, 2025, 06:39 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 8, 2025

Bigleaf Cloud Connect Dashboard Down

Detected by Pingoru: Aug 08, 2025, 05:58 PM UTC
Resolved: Aug 08, 2025, 06:34 PM UTC
Duration: 36m

Affected: Web DashboardSite and Circuit Alerts

Timeline · 3 updates

investigating Aug 08, 2025, 05:58 PM UTC

We are currently investigating this issue.
monitoring Aug 08, 2025, 06:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 08, 2025, 06:34 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 23, 2025

Network Performance Issues - DAL

Detected by Pingoru: Jul 23, 2025, 03:14 PM UTC
Resolved: Jul 23, 2025, 04:09 PM UTC
Duration: 54m

Affected: Gateway Cluster: Dallas, TX

Timeline · 2 updates

monitoring Jul 23, 2025, 03:14 PM UTC

A small subset of customers served out of our Dallas PoP may experience up to two brief periods of packet loss as our team investigates and works to resolve an issue.
resolved Jul 23, 2025, 04:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 2, 2025

Bigleaf Cloud Connect - Site Configuration Changes

Detected by Pingoru: Jul 02, 2025, 10:19 PM UTC
Resolved: Jul 02, 2025, 11:30 PM UTC
Duration: 1h 10m

Affected: Web Dashboard

Timeline · 3 updates

investigating Jul 02, 2025, 10:19 PM UTC

We are currently investigating an issue that is preventing any site configuration changes in the Bigleaf Cloud Connect dashboard from applying the updates to deployed Bigleaf Routers. There should be no impact to site connectivity or alerting.
monitoring Jul 02, 2025, 11:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 02, 2025, 11:30 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 20, 2025

Bigleaf Alert Emails

Detected by Pingoru: Jun 20, 2025, 07:50 PM UTC
Resolved: Jun 24, 2025, 09:42 PM UTC
Duration: 4d 1h

Affected: Site and Circuit Alerts

Timeline · 5 updates

investigating Jun 20, 2025, 07:50 PM UTC

We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.
identified Jun 20, 2025, 08:12 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 20, 2025, 08:27 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 20, 2025, 10:24 PM UTC

We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix. Current Impact: - To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected. - Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations. - Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.
resolved Jun 24, 2025, 09:42 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 20, 2025

Bigleaf Support Emails

Detected by Pingoru: Jun 20, 2025, 07:30 PM UTC
Resolved: Jun 20, 2025, 10:13 PM UTC
Duration: 2h 42m

Affected: Other

Timeline · 4 updates

investigating Jun 20, 2025, 07:30 PM UTC

Emails to our primary [email protected] are currently being denied - our team can be reached at our alternative email [email protected]. Our Support Line is up as normal, as well as our Chat and Web ticket submission.
identified Jun 20, 2025, 08:12 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 20, 2025, 08:27 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 20, 2025, 10:13 PM UTC

This incident has been resolved.

Read the full incident report →

Notice May 30, 2025

Backup-Only Circuits 'Down' in BCC

Detected by Pingoru: May 30, 2025, 04:15 PM UTC
Resolved: May 30, 2025, 05:24 PM UTC
Duration: 1h 9m

Affected: Gateway Cluster: Ashburn, VAGateway Cluster: Atlanta, GAGateway Cluster: Chicago, ILGateway Cluster: Dallas, TXGateway Cluster: Denver, COGateway Cluster: Los Angeles, CAGateway Cluster: New York, NYGateway Cluster: San Jose, CAGateway Cluster: Seattle, WAWeb DashboardGateway Cluster: Frankfurt, DEGateway Cluster: London, GBGateway Cluster: Amsterdam, NLSite and Circuit Alerts

Timeline · 3 updates

identified May 30, 2025, 04:15 PM UTC

Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline. A fix to this issue is currently being pushed out to resolve the issue.
monitoring May 30, 2025, 04:17 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 30, 2025, 05:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 28, 2025

Network Performance Issues - Frankfurt, DE

Detected by Pingoru: May 28, 2025, 02:07 PM UTC
Resolved: May 28, 2025, 06:08 PM UTC
Duration: 4h 1m

Affected: Gateway Cluster: Frankfurt, DE

Timeline · 2 updates

investigating May 28, 2025, 02:07 PM UTC

We are currently investigating network congestion issues that are impacting a subset of sites connected to our Frankfurt gateway cluster.
resolved May 28, 2025, 06:08 PM UTC

This incident has been resolved.

Read the full incident report →