BigLeaf experienced a notice incident on May 30, 2025 affecting Gateway Cluster: Ashburn, VA and Gateway Cluster: Atlanta, GA and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Gateway Cluster: Ashburn, VAGateway Cluster: Atlanta, GAGateway Cluster: Chicago, ILGateway Cluster: Dallas, TXGateway Cluster: Denver, COGateway Cluster: Los Angeles, CAGateway Cluster: New York, NYGateway Cluster: San Jose, CAGateway Cluster: Seattle, WAWeb Dashboard
Update timeline
- identified May 30, 2025, 04:15 PM UTC
Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline. A fix to this issue is currently being pushed out to resolve the issue.
- monitoring May 30, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 30, 2025, 05:24 PM UTC
This incident has been resolved.