BigLeaf incident

Emergency Maintenance - Frankfurt, DE Gateway Cluster

Minor Resolved View vendor source →

BigLeaf experienced a minor incident on September 11, 2025 affecting Gateway Cluster: Frankfurt, DE, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 08:07 PM UTC
Resolved
Sep 11, 2025, 09:41 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 11, 2025, 08:07 PM UTC

Affected components

Gateway Cluster: Frankfurt, DE

Update timeline

  1. investigating Sep 11, 2025, 08:07 PM UTC

    We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

  2. monitoring Sep 11, 2025, 08:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 09:41 PM UTC

    This incident has been resolved.