BigLeaf incident

Network Performance Issues - ATL

Notice Resolved View vendor source →

BigLeaf experienced a notice incident on April 30, 2026 affecting Gateway Cluster: Atlanta, GA, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 05:53 PM UTC
Resolved
Apr 30, 2026, 08:00 PM UTC
Duration
2h 6m
Detected by Pingoru
Apr 30, 2026, 05:53 PM UTC

Affected components

Gateway Cluster: Atlanta, GA

Update timeline

  1. investigating Apr 30, 2026, 05:53 PM UTC

    We are currently investigating network congestion issues that are impacting a small subset of sites connected to our ATL gateway cluster. To verify if your site is impacted after logging into the Bigleaf Cloud Connect dashboard, follow this link to a filtered list of your accessible sites that are impacted by these issues.

  2. monitoring Apr 30, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 08:00 PM UTC

    This incident has been resolved.