BigLeaf experienced a critical incident on June 20, 2025 affecting Site and Circuit Alerts, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 07:50 PM UTC
We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.
- identified Jun 20, 2025, 08:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 20, 2025, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 20, 2025, 10:24 PM UTC
We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix. Current Impact: - To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected. - Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations. - Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.
- resolved Jun 24, 2025, 09:42 PM UTC
This incident has been resolved.