BigLeaf incident

Missing Site Metrics

Major Resolved View vendor source →

BigLeaf experienced a major incident on September 12, 2025 affecting Web Dashboard and Site and Circuit Alerts, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 12:41 PM UTC
Resolved
Sep 12, 2025, 02:30 PM UTC
Duration
1h 48m
Detected by Pingoru
Sep 12, 2025, 12:41 PM UTC

Affected components

Web DashboardSite and Circuit Alerts

Update timeline

  1. investigating Sep 12, 2025, 12:41 PM UTC

    We are currently investigating an issue with missing metrics and reporting in the Bigleaf Cloud Connect Dashboard.

  2. monitoring Sep 12, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 02:30 PM UTC

    This incident has been resolved.