Benevity incident

Versaic: Schedule Service - Duplicate Actions Detected

Benevity experienced a notice incident on September 18, 2025 affecting Grants Advanced (formerly Versaic), lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started: Sep 18, 2025, 05:52 PM UTC
Resolved: Sep 19, 2025, 11:13 PM UTC
Duration: 1d 5h
Detected by Pingoru: Sep 18, 2025, 05:52 PM UTC

Affected components

Grants Advanced (formerly Versaic)

Update timeline

identified Sep 18, 2025, 05:52 PM UTC

We are currently investigating an issue where our system's scheduled services have triggered duplicate actions for some users, such as sending duplicate emails. This issue may affect all clients. Our team has identified the cause and is actively working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as the fix is deployed and validated.
monitoring Sep 18, 2025, 06:17 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 19, 2025, 11:13 PM UTC

This incident has been resolved.