Benevity Outage History

This issue has been identified and the teams are working to implement a fix.

Our cloud provider is experiencing an Incident, impacting all of our client sites intermittently. We are awaiting further updates from our provider, and are monitoring closely.

Our cloud provider's services are recovering, and site stability is restoring. Users may still see intermittent issues until a full recovery is achieved by the provider - we will continue to monitor until full resolution is achieved.

The issue has been identified and a fix is being implemented.

On February 2nd we’ve identified that forms were not populating computed smart expressions values. Our team is actively implementing a solution to restore full functionality. We appreciate your patience while we work on this. More updates will follow as they become available.

The issue has been identified, we are working to mitigate the issue and restore service.

We are observing an improvement in service as the underlying cause is remediated. We continue to investigate impact.

As of September 25, 2025, Canada Post announced a service disruption affecting mail, including checks mailed from Canada to Canadian non-profits. To minimize disbursement delays, impacted nonprofits are encouraged to switch to EFT. We recognize the importance of timely funding, especially during Giving Season. We will continue to monitor the situation and provide updates until Canada Post mail service resumes. For more information, please reach out to your Benevity Client Success Manager.

As of October 11, 2025, Canada Post has transitioned to a nationwide rotating strike. Mail pickup and delivery have resumed but delays are expected during this period. We continue to encourage nonprofits to switch to EFT to help minimize disbursement delays. Benevity will monitor the situation closely and provide further updates as needed. For more information, please reach out to your Benevity Client Success Manager.

We have identified the issue affecting local credit card transactions in India through the Online Giving Foundation. Currently, all transactions are failing due to a 3DS authentication issue. Our credit card processor is actively working to resolve the issue, and we will continue to provide updates as progress is made.

Our credit provider is currently implementing a fix to resolve the 3DS authentication issue. We will continue to monitor the situation and provide updates as progress is made

We are currently investigating an issue where our system's scheduled services have triggered duplicate actions for some users, such as sending duplicate emails. This issue may affect all clients. Our team has identified the cause and is actively working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as the fix is deployed and validated.

We are currently experiencing an issue affecting the Versaic platform where the 'Get Started' button may be missing and Cause Details are not displaying correctly. Our team has successfully identified the root cause of this problem and is actively working on implementing a fix. We are in the process of preparing and deploying this solution to our production environment.

We've identified the root of the issue and our team is actively implementing a solution to restore full functionality. We appreciate your patience while we work on this. More updates will follow as they become available.

Bulk importing of Volunteer Opportunities and Volunteer Sign-ups via CSV is currently unavailable due to a vendor incident. Users will encounter a "Unsupported file type" error when uploading a CSV. We are waiting for Flatfile to resolve their incident.