Benevity incident

Community Investment Enterprise (Versaic) - Issue Creating New Contact and Changing the Proposal Submitter

Benevity experienced a minor incident on August 7, 2025 affecting Grants Advanced (formerly Versaic), lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started: Aug 07, 2025, 08:09 PM UTC
Resolved: Aug 08, 2025, 05:06 AM UTC
Duration: 8h 57m
Detected by Pingoru: Aug 07, 2025, 08:09 PM UTC

Affected components

Grants Advanced (formerly Versaic)

Update timeline

investigating Aug 07, 2025, 08:09 PM UTC

We are currently investigating an issue where client users cannot create a new contact on the organization profile or change proposal submitter.
identified Aug 07, 2025, 08:52 PM UTC

We've identified the root of the issue and our team is actively implementing a solution to restore full functionality. We appreciate your patience while we work on this. More updates will follow as they become available.
resolved Aug 29, 2025, 09:41 PM UTC

This incident has been resolved.