Benevity incident

Bulk importing of Volunteer Opportunities and Volunteer Sign-up is unavailable.

Minor Resolved View vendor source →

Benevity experienced a minor incident on June 11, 2025 affecting Donate and Volunteer Core Services, lasting 19h. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 06:56 PM UTC
Resolved
Jun 12, 2025, 01:56 PM UTC
Duration
19h
Detected by Pingoru
Jun 11, 2025, 06:56 PM UTC

Affected components

Donate and Volunteer Core Services

Update timeline

  1. investigating Jun 11, 2025, 06:56 PM UTC

    Bulk importing of Volunteer Opportunities and Volunteer Sign-ups via CSV is currently unavailable due to a vendor incident. Users will encounter a "Unsupported file type" error when uploading a CSV. We are waiting for Flatfile to resolve their incident.

  2. identified Jun 11, 2025, 06:56 PM UTC

    Bulk importing of Volunteer Opportunities and Volunteer Sign-ups via CSV is currently unavailable due to a vendor incident. Users will encounter a "Unsupported file type" error when uploading a CSV. We are waiting for Flatfile to resolve their incident.

  3. monitoring Jun 11, 2025, 09:32 PM UTC

    The vendor has released a fix and we are monitoring the results.

  4. resolved Jun 12, 2025, 01:56 PM UTC

    The vendor has marked this incident as resolved. All Spark functionality relating to bulk importing of Volunteer Opportunities and Volunteer Sign-ups should now be working as normal. Thank you!