Atlantic.Net Outage History
Atlantic.Net is up right nowAtlantic.Net had 41 outages in the last 2 years totaling 285h 13m of downtime, averaging 1.7 incidents per month.
There were 41 Atlantic.Net outages since November 13, 2024 totaling 285h 13m of downtime. Each is summarised below. Incident details, duration, and resolution information.
cPanel/WHM License Update Failure
Timeline · 2 updates
- identified Jul 08, 2026, 10:15 PM UTC
This incident only pertains to some customers with cPanel/WHM servers. cPanel has reported an issue that is preventing licenses from updating, which may impact some users' access to WHM/cPanel web GUI. We are currently monitoring the situation, and direct updates from cPanel can be found here: https://support.cpanel.net/hc/en-us/articles/41816676353943-cPanel-License-Update-Failures-July-7th-2026
- resolved Jul 08, 2026, 10:55 PM UTC
More information can be found here: https://support.cpanel.net/hc/en-us/articles/41816676353943-cPanel-License-Update-Failures-July-8th-2026 If needed, please SSH into your server (or console into it) and run: /usr/local/cpanel/cpkeyclt
DAL2 | Network-Level Outage
Affected: Dallas, Texas (USA-Central-1)
Timeline · 3 updates
San Francisco, CA | Cloud Node Event
Affected: Cloud Services - Server ProvisioningSan Francisco, California (USA-West-1)Cloud Services - Servers
Timeline · 7 updates
Orlando, FL | Cloud Node Event
Affected: Orlando, Florida (USA-East-1)Cloud Services - Servers
Timeline · 4 updates
DAL-TX | Carrier Transport Issues
Affected: Dallas, Texas (USA-Central-1)Cloud Services - Servers
Timeline · 5 updates
- identified Mar 13, 2026, 02:08 PM UTC
We are aware of a recurrence in carrier transport issues in the region that is causing connectivity issues for Cloud and Dedicated services. We are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud and Dedicated servers are inaccessible while our team works to resolve the issue. We sincerely appreciate your patience.
- identified Mar 13, 2026, 02:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 13, 2026, 02:43 PM UTC
We are continuing to work closely with our upstream provider on a fix to restore network connectivity. We will continue to provide further updates as they become available. We sincerely appreciate your continued patience.
- monitoring Mar 13, 2026, 03:34 PM UTC
Network connectivity has been restored and affected services are returning to normal operation. We are continuing to monitor the environment closely with our upstream provider to confirm ongoing stability. Once our review is complete, we will provide a full Reason for Outage (RFO). We will continue to share updates as they become available. We sincerely appreciate your continued patience.
- resolved Mar 17, 2026, 11:37 AM UTC
This incident has been resolved.
Orlando, FL | Carrier Transport Issues
Affected: Orlando, Florida (USA-East-1)
Timeline · 2 updates
- investigating Feb 25, 2026, 07:29 PM UTC
We are currently investigating reports of elevated latency and packet loss impacting a portion of our network traffic traversing one of our upstream transport providers. Our Network Operations team has identified abnormal performance metrics and is actively working to isolate the scope and impact. At this time, customers may experience intermittent latency or packet loss affecting connectivity to certain destinations. We have engaged with the transport provider and will provide updates as more information becomes available.
- resolved Feb 26, 2026, 01:01 PM UTC
The transport provider has confirmed resolution of the underlying issue, and network performance has returned to normal operating levels. We will continue to monitor proactively, but at this time the incident is considered resolved.
ORL-FL | Degraded Service
Affected: Orlando, Florida (USA-East-1)
Timeline · 5 updates
- investigating Jan 09, 2026, 02:34 PM UTC
We are currently investigating an issue that is affecting services in the Orlando region. We will continue to provide updates as we learn more about the issue.
- investigating Jan 09, 2026, 02:36 PM UTC
Our phone systems may be unreachable at this time. If you require assistance, please send an email to [email protected].
- identified Jan 09, 2026, 03:08 PM UTC
We have identified the root cause of the issue as a result of instability from one of our upstream carriers. We are currently working closely with them to resolve the issue. You may experience periods where your services are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Jan 09, 2026, 03:47 PM UTC
Connectivity in the Orlando region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Jan 09, 2026, 04:59 PM UTC
This incident has been resolved.
LON1 | Cloud Service Issue
Affected: London, United Kingdom (EU-West-1)Cloud Services - Servers
Timeline · 3 updates
- investigating Dec 17, 2025, 04:49 PM UTC
We are currently experiencing issues affecting Cloud services in the London data center. This may result in impaired performance for services in that data center, and you may experience periods where your Cloud Servers are inaccessible as a result. Our Cloud Operations team is actively working to identify the root cause and restore normal performance as quickly as possible.
- investigating Dec 17, 2025, 05:21 PM UTC
We are continuing to investigate this issue.
- resolved Dec 17, 2025, 08:13 PM UTC
This incident has been resolved.
SIN1 | Transoceanic Transport Issues
Affected: Cloud Services - Server ProvisioningSingapore, SG (AP-Southeast--1)Cloud Services - Servers
Timeline · 2 updates
- identified Dec 08, 2025, 02:44 PM UTC
We are currently experiencing transoceanic network transport issues affecting connectivity between the USA and Singapore. This may result in increased latency, intermittent timeouts, or reduced performance for services relying on this route. You may experience periods where your Cloud Servers are inaccessible as a result. Our network operations team is actively working with our upstream providers to identify the cause and restore normal performance as quickly as possible.
- resolved Dec 09, 2025, 07:59 AM UTC
This incident has been resolved.
Switch Failure - Orlando 2
Affected: Orlando, Florida (USA-East-1)
Timeline · 3 updates
- identified Dec 05, 2025, 11:26 PM UTC
We are experiencing a switch failure, and our Network Engineering Team is working to mitigate it.
- monitoring Dec 05, 2025, 11:40 PM UTC
A fix to the switch has been implemented, and we are currently monitoring for system stability.
- resolved Dec 06, 2025, 02:35 AM UTC
This incident has been resolved.
NYC-NY | Carrier Transport Issues
Affected: New York, New York (USA-East-2)Cloud Services - Server ProvisioningCloud Services - Servers
Timeline · 3 updates
- identified Nov 21, 2025, 07:17 AM UTC
We are aware of potential carrier transport issues in the region that is causing higher-than-normal levels of packet loss for services. We are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are intermittently accessible while our team works to resolve the issue.
- monitoring Nov 21, 2025, 08:24 AM UTC
Network connectivity issues in the NYC (New York) region have been mitigated. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Nov 21, 2025, 10:21 AM UTC
This incident has been resolved.
ORL-FL | Portal Services Impacted by Cloudflare Proxy Outage
Affected: Cloud Services - User SignupsCloud Services - User PortalCloud Services - Web APISupport Portal
Timeline · 2 updates
- identified Nov 18, 2025, 12:17 PM UTC
We have been made aware that access to our various web portals have been impacted by the Cloudflare Service outage. During this time, you may observe intermittent availability of the following portals as a result: https://atlantic.net/ https://cloud.atlantic.net/ https://helpdesk.atlantic.net/ You may also observe difficulties while provisioning servers via the Cloud API, hosted at https://cloudapi.atlantic.net/ We are currently awaiting further updates from Cloudflare regarding the incident and will provide updates via our status page at https://status.atlantic.net. You may also check Cloudflare's own status page for updates at https://www.cloudflarestatus.com/ Thank you, Atlantic.Net MSP Support Team Toll Free: 1-888-618-DATA (3282) International: +1-321-206-3734
- resolved Nov 19, 2025, 02:45 AM UTC
This incident has been resolved.
ORL-FL | Carrier Transport Issues
Affected: Orlando, Florida (USA-East-1)Cloud Services - User PortalCloud Services - Server ProvisioningCloud Services - Web APICloud Services - Servers
Timeline · 4 updates
- identified Nov 11, 2025, 06:37 AM UTC
We are aware of potential carrier transport issues in these regions and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Nov 11, 2025, 07:19 AM UTC
We have found that the root cause of the connectivity issues reported previously was a carrier connection failure at our Orlando site. Connectivity in the Orlando (ORL) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- monitoring Nov 11, 2025, 07:34 AM UTC
We have found that the root cause of the connectivity issues reported previously was a carrier connection failure at our Orlando site. Connectivity in the Orlando (ORL) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Nov 11, 2025, 12:25 PM UTC
This incident has been resolved.
Phone System Incident — Inbound Calling Unavailable
Affected: Orlando, Florida (USA-East-1)New York, New York (USA-East-2)Ashburn, Virginia (USA-East-3)Dallas, Texas (USA-Central-1)San Francisco, California (USA-West-1)Toronto, Ontario (Canada-East-1)London, United Kingdom (EU-West-1)Singapore, SG (AP-Southeast--1)
Timeline · 5 updates
- investigating Nov 04, 2025, 07:59 PM UTC
Status: Major Outage Started: Nov 04, 2025 14:08 EST Last update: Nov 04, 2025 14:55 EST Impact: Customers may be unable to reach Atlantic.Net Support by phone. Inbound calls may fail to connect; outbound callbacks may be delayed. Workarounds (please use these): Email: [email protected] (urgent tickets will be prioritized) For emergencies affecting production availability, include “SEV-1” in the email subject. We’ll post the next update by 15:30 EST or sooner if status changes.
- identified Nov 04, 2025, 08:51 PM UTC
Our phone provider has identified the issue and is in the process of implementing a fix, we'll provide an update as we have more details.
- identified Nov 04, 2025, 09:55 PM UTC
Work on this issue is still underway, we'll provide further updates as we receive them.
- monitoring Nov 05, 2025, 12:32 AM UTC
Phones have been restored, inbound and outbound calls are functioning; we are monitoring for stability and will post an additional update when we have confirmation that the issue is fully resolved. In
- resolved Nov 05, 2025, 01:44 AM UTC
Resolved — Nov 04, 2025 20:30 EST Phone service has been restored. Our provider implemented a fix for the registration issue, and inbound/outbound calls are operating normally. If you encounter any further problems, please email [email protected] .
ASH-VA | High Network Packet Loss
Affected: Ashburn, Virginia (USA-East-3)Cloud Services - Server ProvisioningCloud Services - Servers
Timeline · 4 updates
- identified Oct 31, 2025, 06:42 AM UTC
We are aware of potential high packet loss due to carrier transport issues in this region and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Oct 31, 2025, 07:06 AM UTC
Network connectivity in the ASH (Ashburn) region has returned to normal after switching to the secondary carrier. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- monitoring Oct 31, 2025, 08:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 31, 2025, 09:52 AM UTC
This incident has been resolved.
SFO-CA | High Network Packet Loss
Affected: Cloud Services - Server ProvisioningSan Francisco, California (USA-West-1)Cloud Services - Servers
Timeline · 3 updates
- identified Sep 30, 2025, 06:34 AM UTC
We are aware of potential high packet loss due to carrier transport issues in this region and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Sep 30, 2025, 06:51 AM UTC
Connectivity in the San Francisco (SFO) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Sep 30, 2025, 07:31 AM UTC
This incident has been resolved.
NYC-NY | Data Center Power Outage
Affected: New York, New York (USA-East-2)Cloud Services - Server ProvisioningCloud Services - Servers
Timeline · 5 updates
SFO-CA | Carrier Transport Issues
Affected: Cloud Services - Server ProvisioningSan Francisco, California (USA-West-1)Cloud Services - Servers
Timeline · 4 updates
- identified Aug 26, 2025, 07:01 AM UTC
We are aware of potential carrier transport issues in this region and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- identified Aug 26, 2025, 07:02 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 26, 2025, 07:20 AM UTC
Connectivity in the San Francisco (SFO) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Aug 26, 2025, 10:24 AM UTC
This incident has been resolved.
Intermittent Monitoring Gaps Due to Transit Provider Impact
Affected: Orlando, Florida (USA-East-1)
Timeline · 3 updates
- monitoring Aug 14, 2025, 08:58 PM UTC
We are aware of potential carrier transport issues in this region and are currently investigation the issue. We will post further updates as we have more information available.
- monitoring Aug 14, 2025, 09:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 14, 2025, 11:00 PM UTC
Monitoring connectivity between remote probes and our Orlando core has been fully restored. All monitoring metrics are now reporting normally, and no further issues are expected.
ORL-FL | Reduced Network Redundancy
Affected: Orlando, Florida (USA-East-1)
Timeline · 2 updates
- identified Jul 25, 2025, 04:45 PM UTC
~~Incident Details~~ Location: Orlando, FL (USA-EAST-1) Services: Networking Impact: There is no impact to service. ~~Incident Summary~~ We are investigating a fiber outage that has reduced network redundancy in the Orlando data center. We have reached out to the relevant carrier to resolve this issue. There is no impact to service. ~~Customer Support~~ If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this affecting multiple customers, our phone lines may be busy at this time. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]
- resolved Jul 28, 2025, 04:15 AM UTC
This incident has been resolved.
LON-UK | Carrier Transport Issues
Affected: Cloud Services - Server ProvisioningDNSLondon, United Kingdom (EU-West-1)Cloud Services - Servers
Timeline · 5 updates
- identified Jul 14, 2025, 02:57 PM UTC
Good morning, We are currently experiencing a major service disruption in the London region due to an outage affecting one of our upstream carriers. Our team has identified the issue and is actively working with the carrier to implement a resolution. We will continue to post updates as they become available at: https://status.atlantic.net We appreciate your patience and understanding as we work to restore full service. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734
- identified Jul 14, 2025, 04:09 PM UTC
Good morning, We are continuing to work closely with our upstream provider to implement the necessary changes and restore services as quickly as possible. Further updates will be posted at: https://status.atlantic.net We sincerely appreciate your continued patience and understanding as we work to fully resolve the issue. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734
- identified Jul 14, 2025, 07:09 PM UTC
Good afternoon, At this time, there is no change in service status. We remain in active communication with our upstream provider and are continuing efforts to fully restore service in the London region. We understand the impact this disruption may be having on your operations and want to assure you that resolving the issue remains our highest priority. Further updates will be posted at: https://status.atlantic.net Thank you again for your continued patience. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734
- identified Jul 14, 2025, 08:54 PM UTC
[Resolved] Services Restored – London Region Time: 4:29 PM EDT Good afternoon, Connectivity has been restored in the London region as of 4:29 PM EDT. Services impacted by the upstream provider outage are now fully operational. We will continue to monitor network stability and follow up with a full incident review and root cause analysis once available. Thank you for your patience and understanding throughout this incident. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734
- resolved Jul 14, 2025, 08:54 PM UTC
This incident has been resolved.
ORL-FL | Networking issues
Affected: Orlando, Florida (USA-East-1)
Timeline · 3 updates
- investigating Jun 20, 2025, 07:00 PM UTC
We have had reports of network slowness and dropped connections at our Orlando facility. We are investigating.
- monitoring Jun 20, 2025, 07:32 PM UTC
We are still testing and monitoring the situation.
- resolved Jun 20, 2025, 08:18 PM UTC
This incident has been resolved.
DAL-TX | Cloud Services Outage
Affected: Dallas, Texas (USA-Central-1)
Timeline · 4 updates
- investigating May 13, 2025, 04:40 PM UTC
Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below incident. ~~Maintenance Details~~ Location: Dallas, TX (USA-CENTRAL-1) Services: Cloud Impact: Customers may experience extreme latency on servers hosted in the Dallas data center. ~~Incident Summary~~ We are currently observing an outage that is affecting multiple Cloud customers in the Dallas data center. Our Cloud Operations team is actively investigating this issue and we will continue to update this status page as they work toward resolution. ~~Customer Support~~ If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this affecting multiple customers, our phone lines may be busy at this time. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]
- monitoring May 13, 2025, 04:55 PM UTC
The incident is resolved; however, the Cloud Operations team is still investigating the issue and we will continue to provide more details as we learn more.
- monitoring May 13, 2025, 06:46 PM UTC
Identified – Our Cloud Operations team has identified the root cause of the elevated latency experienced in our Dallas data center. The issue was related to an internal traffic filtering system that temporarily became inactive, allowing excess broadcast traffic to affect overall performance. To fully resolve this, we have a scheduled maintenance window this evening to implement a more robust filtering solution at the infrastructure level. Services remain stable at this time, and we are actively monitoring all systems to ensure continued performance. Additional details about the maintenance window will be shared shortly. We appreciate your patience and will continue to provide updates as we complete this corrective action.
- resolved May 14, 2025, 06:24 AM UTC
The incident has been resolved, and the cloud portion of the maintenance has been successfully completed. Changes were implemented to prevent this issue from recurring.
DAL Cloud Networking outage
Affected: Dallas, Texas (USA-Central-1)Cloud Services - Servers
Timeline · 3 updates
- investigating May 08, 2025, 04:34 PM UTC
There is a problem with networking on cloud servers in Dallas. We are investigating.
- monitoring May 08, 2025, 05:14 PM UTC
Everything appears to be functioning now. We are continuing to investigate the problem and monitor the situation.
- resolved May 08, 2025, 10:26 PM UTC
After several hours of monitoring, we can confirm that the issue has been fully resolved. All systems are operating normally.