Atlantic.Net experienced a major incident on May 13, 2025 affecting Dallas, Texas (USA-Central-1), lasting 13h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 04:40 PM UTC
Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below incident. ~~Maintenance Details~~ Location: Dallas, TX (USA-CENTRAL-1) Services: Cloud Impact: Customers may experience extreme latency on servers hosted in the Dallas data center. ~~Incident Summary~~ We are currently observing an outage that is affecting multiple Cloud customers in the Dallas data center. Our Cloud Operations team is actively investigating this issue and we will continue to update this status page as they work toward resolution. ~~Customer Support~~ If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this affecting multiple customers, our phone lines may be busy at this time. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]
- monitoring May 13, 2025, 04:55 PM UTC
The incident is resolved; however, the Cloud Operations team is still investigating the issue and we will continue to provide more details as we learn more.
- monitoring May 13, 2025, 06:46 PM UTC
Identified – Our Cloud Operations team has identified the root cause of the elevated latency experienced in our Dallas data center. The issue was related to an internal traffic filtering system that temporarily became inactive, allowing excess broadcast traffic to affect overall performance. To fully resolve this, we have a scheduled maintenance window this evening to implement a more robust filtering solution at the infrastructure level. Services remain stable at this time, and we are actively monitoring all systems to ensure continued performance. Additional details about the maintenance window will be shared shortly. We appreciate your patience and will continue to provide updates as we complete this corrective action.
- resolved May 14, 2025, 06:24 AM UTC
The incident has been resolved, and the cloud portion of the maintenance has been successfully completed. Changes were implemented to prevent this issue from recurring.