Atlantic.Net Outage History

Started Apr 30, 2025, 03:11 PM UTC· resolved Apr 30, 2025, 03:56 PM UTC

1. identified Apr 30, 2025, 03:11 PM UTC

   We will be conducting emergency maintenance on our mail platform to prevent a potential system failure. This maintenance is scheduled to begin at 11:30 AM, approximately 20 minutes from now. We expect the downtime for email services to be brief, lasting only a few minutes. We appreciate your patience and will update here promptly once services have been restored. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734

2. resolved Apr 30, 2025, 03:56 PM UTC

   This incident has been resolved.

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Started Apr 24, 2025, 01:33 PM UTC· resolved Apr 25, 2025, 06:07 PM UTC

1. identified Apr 24, 2025, 01:33 PM UTC

   We are currently experiencing technical difficulties with our phone lines. Currently, the primary phone number for our Support staff, 1 (888) 618-3282, cannot be reached. We are working closely with our upstream carrier to resolve this issue. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible. Support may still be reached via the following phone numbers as normal: US: 1 (866) 618-3282 International: 1 (321) 206-3734 During our investigation, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at [email protected]. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.

2. resolved Apr 25, 2025, 06:07 PM UTC

   This incident has been resolved.

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Started Apr 23, 2025, 07:49 PM UTC· resolved Apr 23, 2025, 11:54 PM UTC

1. investigating Apr 23, 2025, 07:49 PM UTC

   We are currently investigating an issue that is affecting access to customer services, such as the Cloud Customer Portal, the Helpdesk ticketing system, and our support phone line. Consequently, we may be unable to receive support requests at this time. We are diligently working to identify and resolve this incident, and we will provide more detail as soon as possible. Atlantic.Net Support Team [email protected] Toll Free: 1-866-618-DATA (3282) International: +1-321-206-3734

2. investigating Apr 23, 2025, 08:52 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 23, 2025, 09:21 PM UTC

   Function has been restored to all affected services. We continue to monitor these services for stability as we complete our investigation of the incident.

4. resolved Apr 23, 2025, 11:54 PM UTC

   Greetings, We are pleased to inform you that the internal networking issue has been resolved. Our teams have completed the necessary investigations and corrective actions to restore affected services to normal operation. We appreciate your patience and understanding while we worked to address this matter. As a precaution, we recommend sending out a few test emails to ensure that all aspects of your service are functioning as expected. Should you notice any continued irregularities or have additional concerns, please don’t hesitate to contact our Support Team for further assistance. Atlantic.Net Support Toll Free: 1-888-618-DATA (3282) International: +1-321-206-3734

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Started Apr 07, 2025, 07:56 PM UTC· resolved Apr 08, 2025, 04:27 AM UTC

1. investigating Apr 07, 2025, 07:56 PM UTC

   There is a problem with networking to the cloud environment in the ORL2 facility. We are investigating.

2. monitoring Apr 07, 2025, 08:02 PM UTC

   This problem seems to have been resolved. We are still investigating and monitoring.

3. resolved Apr 08, 2025, 04:27 AM UTC

   This incident has been resolved.

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Started Apr 01, 2025, 09:46 PM UTC· resolved Apr 02, 2025, 01:00 PM UTC

1. monitoring Apr 01, 2025, 09:46 PM UTC

   Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below incident. ~~Incident Details~~ Location: Orlando, FL (USA-EAST-1) Services: Network Redundancy Incident: The fiber ring connecting our two Orlando sites is experiencing a partial outage, reducing network redundancy for the ORL2 site. Impact: The ORL2 site is configured with a redundant fiber connection, so there is no impact to service. We are continuing to monitor the situation. ~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. monitoring Apr 02, 2025, 10:17 AM UTC

   Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are providing you an update regarding this incident. ~~Incident Details~~ Location: Orlando, FL (USA-EAST-1) Services: Network Redundancy Update: The fiber ring connecting our two Orlando sites has been restored. We are currently monitoring for any latent issues and recurrences. Impact: The ORL2 site is configured with a redundant fiber connection, so there is no impact to service. We are continuing to monitor the situation. ~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

3. resolved Apr 03, 2025, 05:53 AM UTC

   This incident has been resolved.

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Started Mar 12, 2025, 03:10 PM UTC· resolved Mar 12, 2025, 06:48 PM UTC

1. identified Mar 12, 2025, 03:10 PM UTC

   Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the following incident. ~~Incident~~ Location: ASH-VA Services: Networking Impact: Monitoring indicates packet loss for one of our redundant carrier for the Ashburn data center. Our Network Operations team is turning down the relevant carrier link in order to fail over traffic. ~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department at [email protected]. We are currently experiencing a high volume of calls at this time, so there may be some wait time. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. monitoring Mar 12, 2025, 03:19 PM UTC

   The affected carrier link has been turned down and we are currently operating with reduced redundancy. We are monitoring the effects to ensure network conditions improve.

3. monitoring Mar 12, 2025, 04:06 PM UTC

   Our Network Operations team is re-enabling the previously affect carrier link to restore regular redundancy at the Ashburn site. The Support Team will continue to assist specific customers with any lingering issues related to this incident.

4. resolved Mar 12, 2025, 06:48 PM UTC

   This incident has been resolved.

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Started Mar 10, 2025, 01:48 PM UTC· resolved Mar 10, 2025, 05:07 PM UTC

1. investigating Mar 10, 2025, 01:48 PM UTC

   Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the following incident. ~~Incident Details~~ Location: Cloud Services: Cloud Portal Impact: We are currently investigating an issue that is affecting our Cloud portal. Users may encounter issues while using the Cloud portal, but service for Cloud devices is unaffected. ~~Customer Support~~ If you have any questions regarding this issue, please contact our Customer Support Department. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. resolved Mar 10, 2025, 05:07 PM UTC

   This incident has been resolved.

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Started Mar 06, 2025, 10:44 PM UTC· resolved Mar 07, 2025, 01:50 PM UTC

1. monitoring Mar 06, 2025, 10:44 PM UTC

   Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the ongoing incident below. Location: LON1 to/from SIN1 Services: Networking Impact: We are in communication with one of our third-party network carriers regarding some packet loss across a BGP route between the London and Singapore data centers. Impact to all customers in both data centers should be insignificant to unnoticeable. ~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. resolved Mar 07, 2025, 01:50 PM UTC

   This incident has been resolved.

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Started Jan 21, 2025, 04:09 PM UTC· resolved Jan 21, 2025, 09:32 PM UTC

1. identified Jan 21, 2025, 04:09 PM UTC

   Continued maintenance of a firewall in the Orlando data center has affected our internal systems, including ticketing. Our Network Operations team is currently working to resolve the issue. This maintenance should not have an impact customer infrastructure, though the Cloud portal may be inaccessible for a brief period of time. Should you have any questions, you can contact us via email or phone number using the information below.

2. resolved Jan 21, 2025, 09:32 PM UTC

   This incident has been resolved.

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Started Jan 06, 2025, 05:19 PM UTC· resolved Jan 07, 2025, 01:50 PM UTC

1. monitoring Jan 06, 2025, 05:19 PM UTC

   We have received reports of power outages near the Orlando data center due to windy conditions. The data center currently remains unaffected. However, should primary power fail, our systems will immediately cutover to redundant power supplies, and notifications will be sent out. There is no anticipated impact to service. If you have any questions regarding this alert, please contact our Customer Support Department. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. resolved Jan 07, 2025, 01:50 PM UTC

   This incident has been resolved.

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Started Dec 19, 2024, 08:55 PM UTC· resolved Dec 19, 2024, 10:12 PM UTC

1. monitoring Dec 19, 2024, 08:55 PM UTC

   Redundancy at this site is currently degraded due to issues with one of our carriers. Resolution is likely within the next 24 hours, and there is no expected impact at the current moment

2. resolved Dec 19, 2024, 10:12 PM UTC

   This incident has been resolved.

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Started Dec 12, 2024, 05:28 PM UTC· resolved Dec 13, 2024, 06:03 PM UTC

1. identified Dec 12, 2024, 05:28 PM UTC

   The carrier is having issues once again. Our Network Operations team is in communication with the carrier and is in the process of mitigating the outages effects on customers in the NYC data center. We have redundant carriers in the location, and will be turning the problematic carrier down.

2. monitoring Dec 12, 2024, 05:30 PM UTC

   We are currently running on one carrier in this datacenter, and our networking team is in contact with the affected carrier to monitor for a full resolution for their issues prior to bringing them back online.

3. monitoring Dec 13, 2024, 12:20 AM UTC

   We have re-enabled the networking redundancy in this region and are continuing to monitor for recurrence for the next 24 hours.

4. resolved Dec 13, 2024, 06:03 PM UTC

   This incident has been resolved.

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Started Dec 05, 2024, 08:05 PM UTC· resolved Dec 05, 2024, 09:00 PM UTC

1. monitoring Dec 05, 2024, 08:05 PM UTC

   Reports of an earthquake off the coast of California have raised concerns of potential tsunami impact to the coastline of the Bay Area. Technicians onsite at the San Francisco data center have determined there will be no impact to the facility. If there is a possibility the facility could be affected, sufficient notice will be provided and preventive measures will be taken. We understand that some customers may have concerns regarding this event. Should you have any questions or concerns, please contact us via email or phone number using the information below. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. resolved Dec 05, 2024, 09:00 PM UTC

   The US Geological Survey has cancelled the tsunami warning for the California coast. No impact to the San Francisco data center is anticipated.

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Started Nov 25, 2024, 02:49 PM UTC· resolved Nov 25, 2024, 10:29 PM UTC

1. investigating Nov 25, 2024, 02:49 PM UTC

   We are currently investigating an outage impacting several customers in the New York data center. We have yet to determine the cause of the outage and will continue to provide updates here. You can contact us via email or phone number using the information below. Please be advised that, due to this incident, our support line is currently busy and there may be a delay in reaching us over the phone. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. identified Nov 25, 2024, 03:42 PM UTC

   The issue has been identified and our escalations and networking teams are working on a solution.

3. monitoring Nov 25, 2024, 09:14 PM UTC

   A fix has been implemented and we continue to monitor performance in the New York data center.

4. resolved Nov 25, 2024, 10:29 PM UTC

   This incident has been resolved.

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Started Nov 14, 2024, 03:46 PM UTC· resolved Nov 15, 2024, 05:05 PM UTC

1. identified Nov 14, 2024, 03:46 PM UTC

   ~~Incident Summary~~ Location: Ashburn, VA (ASH-VA) Services: UPS Power Supply Start Time: 11/13/2024 @ 10:30PM EST Impact: Reduced Power Redundancy ~~Incident Details~~ A UPS unit in the Ashburn data center switched to generator power after the input breaker became faulty. Power load was transferred without interruption, and the data center continues to operate on reduced redundancy. ~~Customer Support~~ We will continue to provide updates. If you have any questions regarding this incident, please contact our Customer Support Department. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]

2. resolved Nov 15, 2024, 05:05 PM UTC

   This incident has been resolved.

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Started Nov 13, 2024, 01:00 AM UTC· resolved Nov 13, 2024, 01:40 AM UTC

1. investigating Nov 13, 2024, 01:00 AM UTC

   We are aware of an issue that is currently impacting our node your VM is running on. We are actively working with our Cloud Engineering Department to reach a resolution to this error. We are grateful for your patience.

2. resolved Nov 13, 2024, 01:40 AM UTC

   This incident has been resolved.

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