Atlantic.Net experienced a minor incident on November 21, 2025 affecting New York, New York (USA-East-2) and Cloud Services - Server Provisioning and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 21, 2025, 07:17 AM UTC
We are aware of potential carrier transport issues in the region that is causing higher-than-normal levels of packet loss for services. We are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are intermittently accessible while our team works to resolve the issue.
- monitoring Nov 21, 2025, 08:24 AM UTC
Network connectivity issues in the NYC (New York) region have been mitigated. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Nov 21, 2025, 10:21 AM UTC
This incident has been resolved.