Atlantic.Net experienced a major incident on March 13, 2026 affecting Dallas, Texas (USA-Central-1) and Cloud Services - Servers, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 13, 2026, 02:08 PM UTC
We are aware of a recurrence in carrier transport issues in the region that is causing connectivity issues for Cloud and Dedicated services. We are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud and Dedicated servers are inaccessible while our team works to resolve the issue. We sincerely appreciate your patience.
- identified Mar 13, 2026, 02:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 13, 2026, 02:43 PM UTC
We are continuing to work closely with our upstream provider on a fix to restore network connectivity. We will continue to provide further updates as they become available. We sincerely appreciate your continued patience.
- monitoring Mar 13, 2026, 03:34 PM UTC
Network connectivity has been restored and affected services are returning to normal operation. We are continuing to monitor the environment closely with our upstream provider to confirm ongoing stability. Once our review is complete, we will provide a full Reason for Outage (RFO). We will continue to share updates as they become available. We sincerely appreciate your continued patience.
- resolved Mar 17, 2026, 11:37 AM UTC
This incident has been resolved.