Atlantic.Net experienced a major incident on September 30, 2025 affecting Cloud Services - Server Provisioning and San Francisco, California (USA-West-1) and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2025, 06:34 AM UTC
We are aware of potential high packet loss due to carrier transport issues in this region and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Sep 30, 2025, 06:51 AM UTC
Connectivity in the San Francisco (SFO) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Sep 30, 2025, 07:31 AM UTC
This incident has been resolved.