Atlantic.Net incident
Phone System Incident — Inbound Calling Unavailable
Atlantic.Net experienced a notice incident on November 4, 2025 affecting Orlando, Florida (USA-East-1) and New York, New York (USA-East-2) and 1 more component, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 07:59 PM UTC
Status: Major Outage Started: Nov 04, 2025 14:08 EST Last update: Nov 04, 2025 14:55 EST Impact: Customers may be unable to reach Atlantic.Net Support by phone. Inbound calls may fail to connect; outbound callbacks may be delayed. Workarounds (please use these): Email: [email protected] (urgent tickets will be prioritized) For emergencies affecting production availability, include “SEV-1” in the email subject. We’ll post the next update by 15:30 EST or sooner if status changes.
- identified Nov 04, 2025, 08:51 PM UTC
Our phone provider has identified the issue and is in the process of implementing a fix, we'll provide an update as we have more details.
- identified Nov 04, 2025, 09:55 PM UTC
Work on this issue is still underway, we'll provide further updates as we receive them.
- monitoring Nov 05, 2025, 12:32 AM UTC
Phones have been restored, inbound and outbound calls are functioning; we are monitoring for stability and will post an additional update when we have confirmation that the issue is fully resolved. In
- resolved Nov 05, 2025, 01:44 AM UTC
Resolved — Nov 04, 2025 20:30 EST Phone service has been restored. Our provider implemented a fix for the registration issue, and inbound/outbound calls are operating normally. If you encounter any further problems, please email [email protected] .