Atlantic.Net experienced a major incident on October 31, 2025 affecting Ashburn, Virginia (USA-East-3) and Cloud Services - Server Provisioning and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 31, 2025, 06:42 AM UTC
We are aware of potential high packet loss due to carrier transport issues in this region and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Oct 31, 2025, 07:06 AM UTC
Network connectivity in the ASH (Ashburn) region has returned to normal after switching to the secondary carrier. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- monitoring Oct 31, 2025, 08:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 31, 2025, 09:52 AM UTC
This incident has been resolved.