LON-UK | Carrier Transport Issues

Update timeline

1. identified Jul 14, 2025, 02:57 PM UTC

   Good morning, We are currently experiencing a major service disruption in the London region due to an outage affecting one of our upstream carriers. Our team has identified the issue and is actively working with the carrier to implement a resolution. We will continue to post updates as they become available at: https://status.atlantic.net We appreciate your patience and understanding as we work to restore full service. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734

2. identified Jul 14, 2025, 04:09 PM UTC

   Good morning, We are continuing to work closely with our upstream provider to implement the necessary changes and restore services as quickly as possible. Further updates will be posted at: https://status.atlantic.net We sincerely appreciate your continued patience and understanding as we work to fully resolve the issue. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734

3. identified Jul 14, 2025, 07:09 PM UTC

   Good afternoon, At this time, there is no change in service status. We remain in active communication with our upstream provider and are continuing efforts to fully restore service in the London region. We understand the impact this disruption may be having on your operations and want to assure you that resolving the issue remains our highest priority. Further updates will be posted at: https://status.atlantic.net Thank you again for your continued patience. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734

4. identified Jul 14, 2025, 08:54 PM UTC

   [Resolved] Services Restored – London Region Time: 4:29 PM EDT Good afternoon, Connectivity has been restored in the London region as of 4:29 PM EDT. Services impacted by the upstream provider outage are now fully operational. We will continue to monitor network stability and follow up with a full incident review and root cause analysis once available. Thank you for your patience and understanding throughout this incident. Atlantic.Net Support Toll-Free: 1-888-618-DATA (3282) International: +1-321-206-3734

5. resolved Jul 14, 2025, 08:54 PM UTC

   This incident has been resolved.