Atlantic.Net experienced a major incident on January 9, 2026 affecting Orlando, Florida (USA-East-1), lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 02:34 PM UTC
We are currently investigating an issue that is affecting services in the Orlando region. We will continue to provide updates as we learn more about the issue.
- investigating Jan 09, 2026, 02:36 PM UTC
Our phone systems may be unreachable at this time. If you require assistance, please send an email to [email protected].
- identified Jan 09, 2026, 03:08 PM UTC
We have identified the root cause of the issue as a result of instability from one of our upstream carriers. We are currently working closely with them to resolve the issue. You may experience periods where your services are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Jan 09, 2026, 03:47 PM UTC
Connectivity in the Orlando region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Jan 09, 2026, 04:59 PM UTC
This incident has been resolved.