Atlantic.Net experienced a major incident on November 11, 2025 affecting Orlando, Florida (USA-East-1) and Cloud Services - User Portal and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 11, 2025, 06:37 AM UTC
We are aware of potential carrier transport issues in these regions and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue. We will post further updates as we have more information available.
- monitoring Nov 11, 2025, 07:19 AM UTC
We have found that the root cause of the connectivity issues reported previously was a carrier connection failure at our Orlando site. Connectivity in the Orlando (ORL) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- monitoring Nov 11, 2025, 07:34 AM UTC
We have found that the root cause of the connectivity issues reported previously was a carrier connection failure at our Orlando site. Connectivity in the Orlando (ORL) region has returned to normal. All services are currently accessible, and we will continue to monitor for stability. We will continue to post further updates as necessary.
- resolved Nov 11, 2025, 12:25 PM UTC
This incident has been resolved.