Athabasca University had 36 outages in the last 2 years totaling 777h 36m of downtime — averaging 1.5 incidents per month.
There were 36 Athabasca University outages since May 28, 2024 totaling 777h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Library is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue where students are unable to access the Digital Reading Room. Please refer to this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a Moodle outage issue. Please refer to this status page for the latest updates.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Learners are currently experiencing issues with logging into MuchLearning. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Windows 365 which provide some staff with a virtual workspace to access to AU systems is currently experiencing issues. Staff are aware of the issue and are working to troubleshoot the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The ability to check your grades via MyAU is experiencing an outage. Our team is currently investigating the issue. Please refer to this page for the latest updates.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue. Please monitor this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
GRADES is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
Auspace issue resolved
We are continuing to investigate this issue.
AUSpace issue has been resolved
This incident has been resolved.
We are currently investigating an issue with an error on case creation in the Student Relationship Management system.
This incident has now been resolved. Case management is now functioning correctly.
Degree Works is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Ivanti VPN, which staff use to securely connect to critical systems, is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue with AUSpace. Our teams are working hard to restore this service. Please refer to this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
AU Library resources are currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
The issue has been resolved and the Library resources are functioning normally.
The Remote Desktop Protocol which is essential for remote access to university applications such as Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have discovered issues with functionality of the Library search functions as well as accessing articles in the Digital Reading Room. While we work towards a resolution, we ask that you attempt to use these tools with a browser in Incognito or Private mode. Please subscribe to this incident or refer back to this page for the latest updates.
This incident has been resolved.
Some users are experiencing "Bad Request" errors when conducting a DISCOVER or Scholarly Article searches. We ask that you clear your browser's cache and cookies before conducting a search as we have evidence this resolves the problem.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. Some users are experiencing "Bad Request" errors when conducting a DISCOVER or Scholarly Article searches. We ask that you clear your browser's cache and cookies before conducting a search as we have evidence this resolves the problem.
This incident has been resolved.
Student Success Centre and Moodle Marker are currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
Student Success Centre is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. We have implemented a fix for Moodle Marker and are monitoring its effectiveness. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
We have implemented fixes for both the Student Success Centre and Moodle Marker and are monitoring for effectiveness. If you experience any issues signing in to the Student Success Centre, please try clearing cookies and restarting your web browser. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident was resolved on January 17 at 4:45pm MST.
We are currently experiencing intermittent outages or slow loading issues with the AU Landing. Our team is investigating this. Please refer to this page for the latest updates.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
AU's DTPR is currently experiencing an outage, our team is investigating the issue. Please refer to this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Microsoft has reported an issue with some Outlook and Teams customers and is deploying a fix to their infrastructure. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
We are continuing to monitor Microsoft’s progress with restoring functionality to Outlook, Teams, and Sharepoint. Confirmed issues during this incident included, but are not limited to the following: Outlook: O365 fails to load after logging in via web browser. Emails being caught in the “outbox” folder and not sending. Teams: Inability to create or modify new teams and channels or using the search function. Users may also not see an updated list of files and links will fail to load within the Chat shared tab. Sharepoint: Searching in Sharepoint is also impacted. We will continue to provide updates from Microsoft as they become available.
Microsoft has provided an update that Outlook, Teams, and Sharepoint are nearly returned to normal operations following infrastructure optimizations and server restarts performed earlier this afternoon. We will continue to provide updates from Microsoft as they work towards full service restoration
This incident has been resolved.
We are currently investigating an outage with the AU Landing. Our team is working hard to restore the service. Please refer to this page for the latest updates.
A fix has been implemented for the AU Landing and we are currently monitoring the result. Please refer to this page for the latest updates.
This incident has been resolved.