Ardoq Outage History
Ardoq is up right nowPingoru has recorded 50 incidents for Ardoq: 15 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 7 of 720 (1%) |
| May 2026 | 3 | 24 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 525 (0%) |
Incidents, newest first
Minor September 3, 2026 Performance Issues in US Data Center 40m
Started Sep 03, 2026, 05:20 PM UTC· resolved Sep 03, 2026, 06:00 PM UTC
- resolved Sep 04, 2026, 08:15 AM UTC
Between 19:20 and 20:00 CEST, some users in the US region may have experienced slow loading times or temporary timeouts while working in workspaces. The issue was identified and resolved at 20:00 CEST, and a permanent fix is being released to prevent it from happening again.
Minor August 3, 2026 Degraded Performance: Delayed Synchronization in Gremlin Queries & Reports –
Started Aug 03, 2026, 01:00 PM UTC· resolved Aug 03, 2026, 01:00 PM UTC
- resolved Aug 06, 2026, 06:03 AM UTC
We resolved an issue affecting the Gremlin query engine between August 3 and August 4, 2026, where workspace changes (creates, renames, deletes, and field edits) were not updating in real-time. A fix has been deployed, and automatic data synchronization is fully operational.
Minor May 18, 2026 Performance issue with Workspace Mode and Platform Responsiveness 1h 7m Application EU, Application US, Application AU
Started May 18, 2026, 12:31 PM UTC· resolved May 18, 2026, 01:39 PM UTC
- investigating May 18, 2026, 12:31 PM UTC
We are currently investigating reports of significant latency and browser unresponsiveness across the Ardoq platform. While the issue is most pronounced when accessing Workspace views via the Asset Library, some users are reporting slowness across the entire interface.
- identified May 18, 2026, 12:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 01:39 PM UTC
This incident has been resolved.
Minor May 8, 2026 Resolved: AI Query Builder Disruption 22h
Started May 08, 2026, 03:00 PM UTC· resolved May 09, 2026, 01:00 PM UTC
- resolved May 12, 2026, 09:23 AM UTC
Summary: From May 8, 15:00 UTC to May 11, 13:00 UTC, the AI advanced query builder within the reporting module was non-functional. Status: Our engineering team identified the root cause and deployed a fix. All reporting services are now fully operational. We apologize for the interruption to your workflow.
Minor May 4, 2026 Issue with Workspace and Scenario Creation 30m Application EU, Application US, Application AU, Application CA and 1 more
Started May 04, 2026, 11:33 AM UTC· resolved May 04, 2026, 12:04 PM UTC
- investigating May 04, 2026, 11:33 AM UTC
We are currently addressing an issue that is preventing the creation of new Workspaces and Scenarios. We are working to restore this functionality as a priority.
- identified May 04, 2026, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 04, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 12:04 PM UTC
This incident has been resolved.
Notice April 28, 2026 AI Tools – Report generation failures –
Started Apr 28, 2026, 11:00 PM UTC· resolved Apr 28, 2026, 11:00 PM UTC
- resolved May 04, 2026, 01:38 PM UTC
Customers experienced intermittent failures when generating or loading AI-powered reports due to a schema validation issue in the AI tools service. A fix has been deployed and the service is stable.
Minor April 13, 2026 Issues with Report Exports 30m Application EU, Application US
Started Apr 13, 2026, 12:20 PM UTC· resolved Apr 13, 2026, 12:50 PM UTC
- investigating Apr 13, 2026, 12:20 PM UTC
We are currently investigating an issue where file exports from the Reports section are failing. While Workspace exports remain functional, users may receive a "corrupt file" error when attempting to open exported Excel files from Reports. Our engineering team has identified the cause and a fix is currently being deployed to production. We expect a full resolution within the next few minutes.
- identified Apr 13, 2026, 12:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 13, 2026, 12:50 PM UTC
This incident has been resolved.
Notice January 28, 2026 EU Region - Degraded Graph Performance Due to Networking Issues 2h 31m Application EU
Started Jan 28, 2026, 04:59 PM UTC· resolved Jan 28, 2026, 07:30 PM UTC
- investigating Jan 28, 2026, 04:59 PM UTC
We are currently experiencing networking issues in the EU region that are impacting graph functionality for some customers. This is related to an upstream AWS issue. Our team is actively investigating and working to restore full service. We will provide updates as we learn more.
- identified Jan 28, 2026, 05:31 PM UTC
We are experiencing networking issues in the EU region due to an ongoing AWS incident affecting EC2 in EU-WEST-1. AWS has confirmed elevated latencies for network change propagation, which is impacting our ability to spawn new nodes and causing degraded graph functionality for some EU customers. We are monitoring the situation and will provide updates as AWS resolves the underlying issue.
- resolved Jan 28, 2026, 07:30 PM UTC
The networking issues in the EU region have been resolved. This incident was caused by elevated latencies for network change propagation in AWS EC2 EU-WEST-1, which has now been resolved by AWS. Service has been fully restored and graph functionality is operating normally for all EU customers. For more details on the underlying AWS incident, see: https://health.aws.amazon.com/health/status
Minor January 27, 2026 Intermittent Failures with AI-Powered Features 6h 50m
Started Jan 27, 2026, 09:22 AM UTC· resolved Jan 27, 2026, 04:12 PM UTC
- resolved Jan 28, 2026, 06:38 AM UTC
Yesterday, customers in Europe may have experienced intermittent failures or errors when attempting to use AI-powered features. This was due to a confirmed upstream outage with Azure’s AI infrastructure in the Sweden Central region. Incident Duration: Jan 27, 2026, 10:22 CET – Jan 27, 2026, 17:12 CET Impacted Services: Lucidchart Visual Importer: Failed to process or import visuals via AI. Add Dataset With AI: Errors when attempting to generate or structure datasets. ShiftX process / step generation: Intermittent timeouts or failures during automated step creation. Azure mitigated the issue by scaling cluster nodes and adjusting memory to resolve pod crashes in the affected region.
Minor January 14, 2026 Issues with In-App Support Chat 36m Application EU, Application US, Application AU, Application CA
Started Jan 14, 2026, 03:16 PM UTC· resolved Jan 14, 2026, 03:52 PM UTC
- investigating Jan 14, 2026, 03:16 PM UTC
We are currently investigating an issue where the "Chat with us" button in the application menu is unresponsive. We are working to restore the Intercom connection as quickly as possible. Please contact our support team via email if you require immediate assistance.
- identified Jan 14, 2026, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 14, 2026, 03:52 PM UTC
This incident has been resolved.
Minor November 13, 2025 Shared Presentation Links are Currently Inaccessible 32m Application EU, Application US, Application AU
Started Nov 13, 2025, 09:14 AM UTC· resolved Nov 13, 2025, 09:46 AM UTC
- investigating Nov 13, 2025, 09:14 AM UTC
We are investigating a critical issue that is preventing access to all shared presentation links. When these links are opened, they incorrectly show a "Presentation not found" message. We are working to resolve this as quickly as possible.
- investigating Nov 13, 2025, 09:14 AM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2025, 09:16 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2025, 09:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 09:46 AM UTC
This incident has been resolved.
Minor November 6, 2025 Intermittent Issue with New Presentation Slides Showing No Data –
Started Nov 06, 2025, 01:00 AM UTC· resolved Nov 06, 2025, 01:00 AM UTC
- resolved Nov 06, 2025, 08:15 AM UTC
We identified and resolved an intermittent issue where newly created presentation slides were consistently showing "No Data" or appearing blank when played. This primarily affected presentations created from scratch. While existing presentations were less impacted, some users may have intermittently seen this issue when adding new slides to them as well.
Notice October 28, 2025 Contributor Survey Permissions Issue 4m Application EU, AWS EU, Application US, AWS US and 4 more
Started Oct 28, 2025, 02:55 PM UTC· resolved Oct 28, 2025, 02:59 PM UTC
- investigating Oct 28, 2025, 02:55 PM UTC
We are currently investigating an issue where contributor users are incorrectly getting a "Request access" message when trying to answer a survey.
- identified Oct 28, 2025, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 28, 2025, 02:59 PM UTC
This incident has been resolved.
Minor October 23, 2025 Issues while Loading Core ShiftX Processes –
Started Oct 23, 2025, 06:30 AM UTC· resolved Oct 23, 2025, 06:30 AM UTC
- resolved Oct 23, 2025, 08:54 AM UTC
Some users experienced an error when attempting to open any existing ShiftX Process. This globally prevented users from viewing or interacting with their key process models. The issue was quickly identified and fully resolved. We apologize for the disruption this caused to your modeling workflow.
Minor September 15, 2025 Scenario Creation Failing 1h 33m Application EU, Application US, Application AU
Started Sep 15, 2025, 03:23 PM UTC· resolved Sep 15, 2025, 04:56 PM UTC
- investigating Sep 15, 2025, 03:23 PM UTC
Users are unable to create Scenarios. Attempting to do so results in an unexpected error message. We have received reports that scenario creation is failing for multiple users, both internally and on the customer side. Errors appear during the calculation step. Our engineering team is actively investigating the root cause.
- identified Sep 15, 2025, 03:42 PM UTC
The issue has been identified and fix is on its way.
- resolved Sep 15, 2025, 04:56 PM UTC
This incident has been resolved.
Minor September 5, 2025 Some users are Experiencing an Issue with Presentation Slides 1h 50m Application EU, Application US, Application AU
Started Sep 05, 2025, 09:13 AM UTC· resolved Sep 05, 2025, 11:04 AM UTC
- investigating Sep 05, 2025, 09:13 AM UTC
We're aware that some users are seeing an error message instead of the expected content on certain presentation slides. We apologize for any disruption this may be causing and are actively working on a fix. We appreciate your patience while we get this sorted out!
- investigating Sep 05, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- identified Sep 05, 2025, 10:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 05, 2025, 11:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 11:04 AM UTC
This incident has been resolved.
Minor August 28, 2025 Ardoq homepage experiencing slow loading 52m Application EU
Started Aug 28, 2025, 09:50 AM UTC· resolved Aug 28, 2025, 10:43 AM UTC
- investigating Aug 28, 2025, 09:50 AM UTC
Ardoq is currently experiencing a degradation in performance affecting the homepage, leading to slow loading times. Our team is actively investigating the root cause and working on a resolution. We apologize for any inconvenience this may cause and will provide an update as soon as more information is available.
- investigating Aug 28, 2025, 09:50 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 28, 2025, 10:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2025, 10:43 AM UTC
This incident has been resolved.
Minor July 31, 2025 Issues with Graph Loading 1h 5m Application EU
Started Jul 31, 2025, 10:33 AM UTC· resolved Jul 31, 2025, 11:39 AM UTC
- investigating Jul 31, 2025, 10:33 AM UTC
Some users may experience issues with loading reports on their Sandbox environments in Ardoq on the EU environment.
- identified Jul 31, 2025, 10:41 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 31, 2025, 11:39 AM UTC
This incident has been resolved.
Minor July 9, 2025 Error In Search Funtion In Discover 46m Application EU, Application US, Application AU
Started Jul 09, 2025, 09:12 AM UTC· resolved Jul 09, 2025, 09:58 AM UTC
- investigating Jul 09, 2025, 09:12 AM UTC
Currently, some user may be experiencing an error in the search function in Discover. We are investigating the issue.
- resolved Jul 09, 2025, 09:58 AM UTC
This incident has been resolved.
Minor July 4, 2025 Block Diagram Viewpoint Performance Issue 14m Application EU, Application US, Application AU
Started Jul 04, 2025, 02:14 PM UTC· resolved Jul 04, 2025, 02:29 PM UTC
- investigating Jul 04, 2025, 02:14 PM UTC
We're currently investigating an issue where users are encountering unresponsiveness when attempting to view block diagram viewpoints, particularly those utilizing grouping features. Our team is actively investigating the issue and working towards a resolution. Workaround: If you are experiencing this issue, please avoid adding groupings to the block diagrams.
- investigating Jul 04, 2025, 02:15 PM UTC
We are continuing to investigate this issue.
- identified Jul 04, 2025, 02:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 04, 2025, 02:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2025, 02:29 PM UTC
This incident has been resolved.
Notice May 30, 2025 Issue with Perspectives Menu — Blank Screen on 'Manage' 11m Application EU, AWS EU, Application US, AWS US and 4 more
Started May 30, 2025, 06:47 PM UTC· resolved May 30, 2025, 06:59 PM UTC
- monitoring May 30, 2025, 06:47 PM UTC
We identified an issue causing the Perspectives menu to display a blank screen when clicking 'Manage'. This may have affected some users. A fix has been deployed and functionality should now be restored. Please refresh the app if you're still seeing issues.
- monitoring May 30, 2025, 06:48 PM UTC
A fix has been implemented and we are monitoring the results. Users may have to refresh the app.
- resolved May 30, 2025, 06:59 PM UTC
This incident has been resolved.
Minor May 19, 2025 Users are unable to interact with pie charts on the dashboard 4h 27m Application EU, Application US
Started May 19, 2025, 07:08 AM UTC· resolved May 19, 2025, 11:36 AM UTC
- identified May 19, 2025, 07:08 AM UTC
Users are encountering a "Report failed - Malformed input" error when interacting with pie charts on the dashboard. Our engineering team has identified the cause and is actively working on a fix.
- identified May 19, 2025, 07:08 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 19, 2025, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2025, 11:36 AM UTC
This incident has been resolved.
Minor May 14, 2025 Issue Loading Reports in Discover 30m Application EU, Application US, Application AU
Started May 14, 2025, 07:19 AM UTC· resolved May 14, 2025, 07:49 AM UTC
- investigating May 14, 2025, 07:19 AM UTC
Some users are encountering prolonged loading times when accessing reports via Discover. This may impact the ability to view and analyze data. We are currently investigating and will provide updates as soon as possible.
- investigating May 14, 2025, 07:19 AM UTC
We are continuing to investigate this issue.
- identified May 14, 2025, 07:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2025, 07:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 07:49 AM UTC
This incident has been resolved.
Minor May 7, 2025 Some users are unable to access scenarios 31m Application EU, Application US
Started May 07, 2025, 09:40 AM UTC· resolved May 07, 2025, 10:11 AM UTC
- investigating May 07, 2025, 09:40 AM UTC
Some users are currently experiencing difficulties when trying to open scenarios. Our team is investigating and working on a resolution. We will provide updates as they become available.
- investigating May 07, 2025, 09:40 AM UTC
We are continuing to investigate this issue.
- identified May 07, 2025, 09:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2025, 10:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2025, 10:11 AM UTC
This incident has been resolved.
Minor April 14, 2025 Temporary Issue in US Data Center - Resolved 3h
Started Apr 14, 2025, 06:00 PM UTC· resolved Apr 14, 2025, 09:00 PM UTC
- resolved Apr 15, 2025, 12:58 PM UTC
We experienced a partial outage affecting the app in our US instance from 20:00 to 22:00 CET. Our team has resolved the issue and implemented a fix to prevent recurrence. We apologize for any inconvenience this may have caused and appreciate your patience.