Ardoq Outage History

We are investigating a visual error in Survey Builder where certain fields may incorrectly display an error message, even though the field exists and is functioning correctly. Users have reported that they are still able to submit surveys without any issues.

We are currently experiencing an issue where users, including admin users, are unable to create calculated fields in a workspace. The option seems to be greyed out. Our team is investigating the root cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as soon as we have more information.

We are continuing to investigate this issue.

We are currently experiencing an issue affecting Gremlin queries, which is causing delays or errors. Error: : "Connecting to GRR WebSocket took too long, aborting. Is GRR having troubles?" This is related to a recent update to the graph system. Our team is working to resolve the problem by rolling back the changes. We apologize for the inconvenience and will provide updates as soon as the issue is resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue where organizations without a custom domain are failing to load. Users may encounter the following error message: "We are sorry about the inconvenience and have been notified. If the error persists, please contact support." Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience caused.

We are continuing to investigate this issue.

We are currently experiencing an issue with job processes in the US data center. This is affecting all integrations in this region. Our team is actively investigating the issue and working to resolve it as quickly as possible.

We are continuing to investigate this issue.

We are currently experiencing an issue where the default overview viewpoint in Discover is failing to load, returning a "Something went wrong" error message. Other viewpoints are functioning as expected. Our team is investigating the root cause and working to resolve the issue promptly. Thank you for your patience, and we will provide updates as soon as possible.

We are continuing to investigate this issue.

We are currently investigating an issue where core viewpoints are not being displayed in the Ardoq app. Our team is actively working to identify the cause and resolve the issue as quickly as possible.

We are continuing to investigate this issue.

Some user may experience a behaviour where on the attempt to open the Perspectives menu, only a blank screen is displayed. We are investigation the issue.

A few users have reported that the asset library home page searches have not been working when assets are located within folders. When using the search box to find artifacts, nothing is found even though items matching the search string do exist. Currently, the search only returns results from higher-level assets. Our team is investigating this issue and working on a resolution. Thank you for your patience.

Some reports, both Gremlin and Advanced, are indicating missing workspaces for reference column components, as highlighted by a red triangle with the message "component is missing workspace". Additionally, there is a report of the incoming reference column not being populated at all. Our team is investigating these issues to provide a resolution.

We are continuing to investigate this issue.