Alpine IQ Outage History

Alpine IQ is up right now

Alpine IQ had 18 outages in the last 2 years totaling 105h 13m of downtime — averaging 0.7 incidents per month.

There were 18 Alpine IQ outages since October 14, 2025 totaling 105h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alpineiq.com

Minor September 25, 2026

Flows and Campaigns not loading for some users

Detected by Pingoru
Sep 25, 2026, 07:57 PM UTC
Resolved
Sep 25, 2026, 08:41 PM UTC
Duration
44m
Affected: APIDashboard portal
Timeline · 5 updates
  1. investigating Sep 25, 2026, 07:53 PM UTC

    We're investigating an issue where some users can't open Marketing Flows and Campaigns, including the campaign review page, in the dashboard. Affected pages may show a loading spinner that never completes. Messages that are already scheduled or running are not affected.

  2. investigating Sep 25, 2026, 07:57 PM UTC

    We're starting to see response times return to normal.

  3. investigating Sep 25, 2026, 08:02 PM UTC

    Flows and Campaigns are loading normally again. A backend maintenance process was temporarily slowing requests, which made some Flow and Campaign pages load indefinitely. It has cleared, and we're monitoring to make sure it doesn't come back.

  4. monitoring Sep 25, 2026, 08:08 PM UTC

    Flows and Campaigns are loading normally again. A backend maintenance process was temporarily slowing requests, which made some Flow and Campaign pages load indefinitely. It has cleared, and we're monitoring to make sure it doesn't come back.

  5. resolved Sep 25, 2026, 08:41 PM UTC

    This incident has been resolved. The background maintenance process that caused Flows and Campaigns to load slowly has been rescheduled to run outside heavy traffic hours.

Read the full incident report →

Minor August 3, 2026

Intermittent issues with Support Widget

Detected by Pingoru
Aug 03, 2026, 04:26 PM UTC
Resolved
Aug 03, 2026, 08:05 PM UTC
Duration
3h 38m
Affected: Support Chat Widget
Timeline · 2 updates
  1. monitoring Aug 03, 2026, 04:26 PM UTC

    Fin (formerly known as Intercom) has implemented a fix, however our team is still experiencing issues. This may cause delays on replies from our team on live chats and some tickets, we appreciate your patience!

  2. resolved Aug 03, 2026, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2026

AIQ Dashboard Unavailable

Detected by Pingoru
May 22, 2026, 08:57 PM UTC
Resolved
May 23, 2026, 02:50 AM UTC
Duration
5h 53m
Affected: APIDashboard portal
Timeline · 4 updates
  1. investigating May 22, 2026, 08:57 PM UTC

    The API is currently unavailable. Our team is actively working to restore service. We will provide an update within 30 minutes.

  2. identified May 22, 2026, 09:49 PM UTC

    The issue has been identified. Should see systems coming back within the next 1-2 hours.

  3. identified May 23, 2026, 12:04 AM UTC

    Our systems are gradually recovering and service availability is steadily improving. The team is continuing to monitor stability and bring remaining systems back online safely. We’ll continue providing updates as recovery progresses. Thank you for your patience.

  4. resolved May 23, 2026, 02:50 AM UTC

    The incident is now resolved and all systems are now fully operational. Root Cause Analysis (RCA): Earlier today, we experienced intermittent instability across portions of the platform due to elevated system load caused by a rogue internal process that unintentionally generated a large burst of requests against backend services. The engineering team mitigated the issue by stabilizing impacted services and reducing request pressure. All systems and operations have now fully recovered and are operating normally. As part of our follow-up work, we are implementing additional safeguards and resiliency improvements, including: Enhanced rate limiting and burst protection on sensitive internal endpoints Additional service-level protections around request concurrency Expanded monitoring and automated alerting for abnormal traffic patterns Additional operational safeguards around large-scale internal tooling/scripts We appreciate everyone’s patience and understanding.

Read the full incident report →

Major May 20, 2026

Ecom Menus - Error code 1006 (Cloudflare)

Detected by Pingoru
May 20, 2026, 07:45 PM UTC
Resolved
May 20, 2026, 07:45 PM UTC
Duration
—
Affected: Consumer Menus
Timeline · 3 updates
  1. identified May 20, 2026, 06:08 PM UTC

    Some customers may be experiencing an "Error code: 1006" when loading Ecom menus. This is due to an active incident with Cloudflare Workers, which is outside of our direct control. Cloudflare is aware of the issue and is working on a fix. We appreciate your patience and will keep this page updated.

  2. monitoring May 20, 2026, 07:31 PM UTC

    Cloudflare has implemented a fix and is monitoring the results. We are awaiting confirmation from Cloudflare that this is fully resolved.

  3. resolved May 20, 2026, 10:21 PM UTC

    Cloudflare has confirmed this has been resolved.

Read the full incident report →

Minor April 23, 2026

Ecommerce: Degraded Search Indexing – New Products

Detected by Pingoru
Apr 23, 2026, 02:37 AM UTC
Resolved
Apr 23, 2026, 06:41 PM UTC
Duration
16h 4m
Affected: Consumer MenusDashboard
Timeline · 4 updates
  1. investigating Apr 23, 2026, 02:37 AM UTC

    We are investigating delays in our search indexing that are preventing newly added products from appearing in search results.

  2. identified Apr 23, 2026, 02:26 PM UTC

    Search index rebuilding is ongoing. We are seeing continued improvement in search latency and expect full resolution soon.

  3. monitoring Apr 23, 2026, 02:57 PM UTC

    Search indexes have been rebuilt and performance has returned to normal. We will continue to monitor.

  4. resolved Apr 23, 2026, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

AIQ Dashboard Degraded Service

Detected by Pingoru
Mar 25, 2026, 10:13 PM UTC
Resolved
Mar 26, 2026, 05:28 AM UTC
Duration
7h 15m
Affected: APIDashboard portal
Timeline · 3 updates
  1. investigating Mar 25, 2026, 10:13 PM UTC

    We are currently investigating the issue. At this time creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.

  2. identified Mar 25, 2026, 11:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 26, 2026, 05:28 AM UTC

    The issue has been fully resolved and all systems are operating normally. The disruption was caused by an unexpected infrastructure-level event from our cloud provider, which temporarily impacted API and dashboard functionality, including campaign operations and related features. Services have since recovered, and all functionality has been restored. We are implementing additional safeguards to further improve resilience against underlying infrastructure events. Thank you for your patience.

Read the full incident report →

Critical March 13, 2026

Checkout Page degredation

Detected by Pingoru
Mar 13, 2026, 11:29 AM UTC
Resolved
Mar 13, 2026, 02:43 PM UTC
Duration
3h 13m
Affected: Consumer Menus
Timeline · 5 updates
  1. investigating Mar 13, 2026, 01:29 PM UTC

    We are currently investigating an issue that is causing the checkout page to appear fully blank and is not allowing customers to place orders.

  2. identified Mar 13, 2026, 01:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 02:43 PM UTC

    Our engineering team has identified these issues were related to a recent deployment. They rolled back the affected changes, restoring the system to a stable version. Service has been fully restored and we are closely monitoring the platform to ensure continued stability. We sincerely appreciate your patience and apologize for the inconvenience.

  5. postmortem Mar 13, 2026, 02:44 PM UTC

    A security patch deployed to the menu service introduced a regression that caused menus to load without certain store configuration settings. As a result, some menus rendered with incomplete or incorrect configuration. The issue was identified and resolved by rolling back the affected code. No data loss occurred, and store settings remained intact in the database.

Read the full incident report →

Major February 5, 2026

Intermittent Service Interruptions

Detected by Pingoru
Feb 05, 2026, 04:57 PM UTC
Resolved
Feb 05, 2026, 06:35 PM UTC
Duration
1h 38m
Affected: API
Timeline · 2 updates
  1. identified Feb 05, 2026, 04:57 PM UTC

    Earlier this morning, we experienced a service outage. The root issue has been identified and resolved. At this time, services are back online but may be running slower than normal as systems continue to boot up and traffic is reprocessing. Performance is expected to gradually stabilize as load balances across services. During this time, you might see partial outage notifications in the dashboard. We are actively monitoring the situation and expect full performance to return shortly. Thank you for your patience.

  2. resolved Feb 05, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 9, 2026

Support Chat Disruption

Detected by Pingoru
Jan 09, 2026, 08:11 PM UTC
Resolved
Jan 09, 2026, 09:26 PM UTC
Duration
1h 14m
Affected: Support Chat Widget
Timeline · 4 updates
  1. investigating Jan 09, 2026, 08:11 PM UTC

    We are currently experiencing disruptions with our 3rd party Support platform. We are monitoring their status page and responses to update our reports here.

  2. monitoring Jan 09, 2026, 08:56 PM UTC

    A fix has been implemented by our 3rd party Support platform, and we are monitoring at this time.

  3. monitoring Jan 09, 2026, 08:59 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 09, 2026, 09:26 PM UTC

    We have confirmed with our provider that the incident has been resolved. Thank you for your patience!

Read the full incident report →

Minor January 6, 2026

Campaign Builder access error

Detected by Pingoru
Jan 06, 2026, 02:49 PM UTC
Resolved
Jan 06, 2026, 03:18 PM UTC
Duration
29m
Affected: Dashboard portal
Timeline · 3 updates
  1. investigating Jan 06, 2026, 02:49 PM UTC

    Some users may run into an error when attempting to access the campaign builder. We are currently investigating.

  2. monitoring Jan 06, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 06, 2026, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 5, 2026

Support chat widget not working

Detected by Pingoru
Jan 05, 2026, 02:43 PM UTC
Resolved
Jan 05, 2026, 03:18 PM UTC
Duration
34m
Affected: Support Chat Widget
Timeline · 3 updates
  1. identified Jan 05, 2026, 02:43 PM UTC

    Our 3rd party provider for the support chat widget is currently having issues on their end. We are monitoring the issue on their end, and hoping for a resolution soon.

  2. monitoring Jan 05, 2026, 02:50 PM UTC

    A fix has been implemented on their end and we are seeing improvement with access for our team members. We are continuing to monitor the issue. Thank you for your patience!

  3. resolved Jan 05, 2026, 03:18 PM UTC

    Our 3rd party system has resolved the issue on their end and our support chat widget should be fully functional at this time.

Read the full incident report →

Major November 18, 2025

Dashboard instability

Detected by Pingoru
Nov 18, 2025, 11:32 PM UTC
Resolved
Nov 19, 2025, 01:07 AM UTC
Duration
1h 34m
Affected: Dashboard portal
Timeline · 2 updates
  1. investigating Nov 18, 2025, 11:32 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 19, 2025, 01:07 AM UTC

    This incident has been resolved

Read the full incident report →

Major November 18, 2025

Outage with 3rd party provider / Partial System Outage

Detected by Pingoru
Nov 18, 2025, 04:57 PM UTC
Resolved
Nov 18, 2025, 10:06 PM UTC
Duration
5h 9m
Affected: APIDashboard portal
Timeline · 7 updates
  1. investigating Nov 18, 2025, 04:57 PM UTC

    Our 3rd party provider us currently investigating the issue on their end. Multiple areas of our platform are currently experiencing issues.

  2. monitoring Nov 18, 2025, 05:48 PM UTC

    A fix has been implemented by our 3rd party provider, and we are monitoring the platform to ensure improvement continues.

  3. monitoring Nov 18, 2025, 06:31 PM UTC

    Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.

  4. identified Nov 18, 2025, 06:31 PM UTC

    Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.

  5. monitoring Nov 18, 2025, 09:46 PM UTC

    We are seeing functionality of the system is returning to normal at this time, and are continuing to monitor. Marketing Campaign sends should start beginning to send again within the next 15-30 minutes.

  6. monitoring Nov 18, 2025, 10:03 PM UTC

    All system functionality has been fully restored at this time.

  7. resolved Nov 18, 2025, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Upstream Provider Outage

Detected by Pingoru
Nov 18, 2025, 02:07 PM UTC
Resolved
Nov 18, 2025, 03:15 PM UTC
Duration
1h 7m
Affected: Consumer MenusDashboardAPISupport Documentation
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:07 PM UTC

    Cloudflare Global Network is current experiencing a major outage which is affecting AIQ Ecommerce. We are monitoring cloudflare and will update once they confirm this incident has been resolved. https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Support Chat Widget appearing blank for some users

Detected by Pingoru
Nov 11, 2025, 05:00 PM UTC
Resolved
Nov 12, 2025, 05:06 AM UTC
Duration
12h 5m
Affected: Support Chat Widget
Timeline · 3 updates
  1. investigating Nov 11, 2025, 05:00 PM UTC

    We are currently working with our 3rd party provider to identify the issue.

  2. monitoring Nov 11, 2025, 05:47 PM UTC

    The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.

  3. resolved Nov 12, 2025, 05:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Degraded AWS performance impacting other 3rd party systems

Detected by Pingoru
Oct 20, 2025, 03:22 PM UTC
Resolved
Oct 21, 2025, 03:23 AM UTC
Duration
12h
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 03:22 PM UTC

    AWS (Amazon Web Services) is currently experiencing degraded performance across multiple services. This may impact multiple 3rd party systems in your tech stack. Please see https://health.aws.amazon.com/health/status for more info.

  2. monitoring Oct 20, 2025, 04:57 PM UTC

    One of our third-party systems used for creating marketing campaigns is currently affected by this issue. You may experience problems editing campaign designs or uploading images.

  3. resolved Oct 21, 2025, 03:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Support Chat widget degraded performance

Detected by Pingoru
Oct 20, 2025, 03:10 PM UTC
Resolved
Oct 21, 2025, 03:23 AM UTC
Duration
12h 13m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 03:10 PM UTC

    Our third-party provider for our support chat widget is working on restoring full functionality to their system. You may experience slowness or degraded performance when using the chat widget in the meantime.

  2. resolved Oct 21, 2025, 03:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

Licensing Restriction Error on Mobile App Shop Tab

Detected by Pingoru
Oct 14, 2025, 09:07 PM UTC
Resolved
Oct 15, 2025, 05:22 PM UTC
Duration
20h 14m
Affected: AIQ Native Apps
Timeline · 3 updates
  1. investigating Oct 14, 2025, 09:07 PM UTC

    We are currently investigating this issue. While this issue is occurring users may not be able to access the shop page on their mobile apps. Current workaround: Within your AIQ dashboard go to Settings --> Mobile App --> App Features Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle. This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.

  2. identified Oct 14, 2025, 09:43 PM UTC

    The issue has been identified and a fix is being implemented. Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted. This should mainly be affecting apps on versions below v5.2.355.

  3. resolved Oct 15, 2025, 05:22 PM UTC

    This incident has been resolved.

Read the full incident report →