Allpay Outage History

We are currently investigating an issue affecting a small number of newly created accounts. Some accounts created from 26 September onwards may not yet be visible within the prepaid portal. While we work with our service partners to resolve this issue, please refrain from...

[ 25/09/2026 | 09:00 ] - Please be advised, we are aware of users experiencing intermittent, confirmed issues within the Pay By link function on our payments hub plaform . Our IT teams are investigating these and will provide further details once available.

[04/09/2026| 13:44 ] - Please be advised, we are aware of a small set of users experiencing intermittent, confirmed issues within the Payment section of our portal. Our IT teams are in the resolution process and will provide further updates as soon as available. We apologise for the inconvenience...

[24/08/2026 | 09:00] - Please be advised, we are aware of a small subset of users users experiencing intermittent, confirmed issues within our IVR and Mobile App. Our IT teams are investigating these and will provide further details once available. If you believe you have been impacted, please...

Some banks and payment providers are currently experiencing issues that may affect payment processing. If you are unable to complete a payment, please check your bank or provider's status page for the latest information and try again once their service has been restored

Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and delivery should occur before midday. If you have any questions, please contact us on 0330...

Please be advised that due to an issue during our daily processing, there will be a delay in making your Payment Information files available for download. We are working hard to resolve this issue and on track for delivery to occur before 12pm midday. If you have any questions, please contact us...

We are currently experiencing an issue affecting small areas of our prepaid platform. Our teams are working with relevant partners to resolve this as quickly as possible. We apologise for any inconvenience caused and will provide updates as soon as we have more information.

[12/06/2026 | 08:27] - Please be advised, we are aware of users experiencing intermittent, unconfirmed issues within one of the Prepaid Cardholder Portals. Our IT teams are investigating these and will provide further details once available. If you believe you have been impacted, please provide a...

We are aware of an issue affecting a very small set of prepaid payment transactions, Where payments may not appear as completed. Our technical teams are investigating and working to resolve this as quickly as possible. We apologise for any inconvenience caused and will provide updates when available....

We wanted to provide you with an update following the issue identified late yesterday afternoon affecting the prepaid client portal. We have identified that some cardholder details and transaction information were not displaying correctly within the portal. Our technical teams have...

[27/05/2026 | 12:39] - Please be advised, we are aware of small amounts of users experiencing confirmed issues with standing orders. Our IT teams are investigating these and will provide further details once available. We apologise for any inconvinence caused.

[11:50 | 16/05/2026] - Please be advised, we are aware of users experiencing intermittent, confirmed issues with some of our services. Our IT teams are investigating these involving reaching out to the platform provider and will provide further details once available.

13:21 16/05/2026 Our internal technical teams are currently working alongside the Provider to resolve the issue. We apologise for any inconvinence caused

14:21 | 16/05/2026 Technical teams are working with the Global platform provider to support resolution of the issue. We apologise for the inconvenience this may have caused.

[29/04/2026| 11:59] - Please be advised, we are aware of users experiencing intermittent, confirmed issues within the Prepaid Portals. Our IT teams are investigating these and will provide further details once available.

[26/04/2026| 06:30am] - Please be advised, we are aware of users experiencing small scale intermittent, confirmed issues within the IVR service. Our IT teams are investigating these with our third party provider and will provide further details once available. We apologise for the inconvinence...