Allpay experienced a minor incident on April 26, 2026, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 26, 2026, 05:30 AM UTC
[26/04/2026| 06:30am] - Please be advised, we are aware of users experiencing small scale intermittent, confirmed issues within the IVR service. Our IT teams are investigating these with our third party provider and will provide further details once available. We apologise for the inconvinence...
- resolved Apr 26, 2026, 09:09 AM UTC
26/04/2026 10:10am Technical teams worked with third party for full resolution around 8:10am teams have monitored for 2 hours and are happy no further issues identified. Normal service has resumed