Allpay experienced a minor incident on April 29, 2026 affecting Prepaid Portal Availability (Prepaid Portal Availability), lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Prepaid Portal Availability (Prepaid Portal Availability)
Update timeline
- investigating Apr 29, 2026, 10:59 AM UTC
[29/04/2026| 11:59] - Please be advised, we are aware of users experiencing intermittent, confirmed issues within the Prepaid Portals. Our IT teams are investigating these and will provide further details once available.
- resolved Apr 29, 2026, 11:25 AM UTC
[29/04/2026 | 12:25] – Please be advised that the previously reported intermittent issues affecting the Prepaid Portals have now been resolved. The root cause was identified and corrective actions have been implemented. Services are currently operating as expected, and our IT...