Allpay incident

Confirmed Intermittent issue with payment flow IVR and Callpay, Small subset of users

Allpay experienced a minor incident on August 24, 2026 affecting Mobile App (Mobile App) and allpayments (allpayments) and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started: Aug 24, 2026, 08:00 AM UTC
Resolved: Aug 24, 2026, 10:23 AM UTC
Duration: 2h 23m
Detected by Pingoru: Aug 24, 2026, 08:00 AM UTC

Affected components

Mobile App (Mobile App)allpayments (allpayments)Callpay (Callpay)

Update timeline

investigating Aug 24, 2026, 08:00 AM UTC

[24/08/2026 | 09:00] - Please be advised, we are aware of a small subset of users users experiencing intermittent, confirmed issues within our IVR and Mobile App. Our IT teams are investigating these and will provide further details once available. If you believe you have been impacted, please...
resolved Aug 24, 2026, 10:23 AM UTC

Incident resolution has been Met. Our third party will provide details across to us to compile in a format to share to the very small amount effected by the recognised issue. Monitoring underway